Saturday, April 21, 2018

Broadband Incident Report : ADSL : ABERFELDY MUX 301 : LOSS OF SERVICE : Reference 635960 : Issue FINAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 635960   Issue : FINAL  
  Detected DATE: 21/04/2018   Detected TIME: 14:31  
  START DATE: 21/04/2018   START TIME: 14:29  
  Actual CLEAR DATE: 21/04/2018   Actual CLEAR TIME: 23:07  
     
  Incident Headline: ADSL : ABERFELDY MUX 301 : LOSS OF SERVICE  
     
  Closure Details: Service fully restored at 22:43 after a hardware reset at Aberfeldy.  
  Dialing Codes Affected: 01887  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : ABERFELDY MUX 301 : LOSS OF SERVICE : Reference 635960 : Issue UPDATE 9

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 635960   Issue : 9  
  Detected DATE: 21/04/2018   Detected TIME: 14:31  
  START DATE: 21/04/2018   START TIME: 14:29  
  Anticipated CLEAR DATE: 21/04/2018   Anticipated CLEAR TIME: 23:30  
  Next Update Date: 21/04/2018   Next Update Time: 23:00  
     
  Incident Headline: ADSL : ABERFELDY MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet service to 594 Broadband customers.  
  Progress Details: The Precision Test Officer ( PTO ) has confirmed there are no issues with the fibre connectivity between the ADSL mux and the SDH equipment. The ADSL mux will now be power cycled in an attempt to restore customer service. Root cause and estimated time of repair are unknown at present. Next update will be issued by 23:00 or upon a significant development.  
  Dialing Codes Affected: 01887  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : ABERFELDY MUX 301 : LOSS OF SERVICE : Reference 635960 : Issue UPDATE 8

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 635960   Issue : 8  
  Detected DATE: 21/04/2018   Detected TIME: 14:31  
  START DATE: 21/04/2018   START TIME: 14:29  
  Anticipated CLEAR DATE: 21/04/2018   Anticipated CLEAR TIME: 23:30  
  Next Update Date: 21/04/2018   Next Update Time: 22:45  
     
  Incident Headline: ADSL : ABERFELDY MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: A Precision Test Officer (PTO) is now on site at Aberfeldy and is liaising with the operational team to investigate a fibre fault. Next update will be issued upon a significant development unless there should be a change in impact.  
  Dialing Codes Affected: 01887  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : ABERFELDY : MUX 301 : LOSS OF SERVICE : Reference 635960 : Issue UPDATE 7

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 635960   Issue : 7  
  Detected DATE: 21/04/2018   Detected TIME: 14:31  
  START DATE: 21/04/2018   START TIME: 14:29  
  Anticipated CLEAR DATE: 21/04/2018   Anticipated CLEAR TIME: 22:30  
  Next Update Date: 21/04/2018   Next Update Time: 22:00  
     
  Incident Headline: ADSL : ABERFELDY : MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: A Precision Test Officer (PTO) is en route to site to further investigate a fibre fault. ETA given was 20:10. A voicemail has been left with the PTO to call with an update as soon as possible. Next update will be issued upon a significant development unless there should be a change in impact.  
  Dialing Codes Affected: 01887  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : ABERFELDY : MUX 301 : LOSS OF SERVICE : Reference 635960 : Issue UPDATE 6

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 635960   Issue : 6  
  Detected DATE: 21/04/2018   Detected TIME: 14:31  
  START DATE: 21/04/2018   START TIME: 14:29  
  Anticipated CLEAR DATE: 21/04/2018   Anticipated CLEAR TIME: 22:00  
  Next Update Date: 21/04/2018   Next Update Time: 21:00  
     
  Incident Headline: ADSL : ABERFELDY : MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: Precision test officer en route to site , ETA 20:10. Next update will be issued upon a significant development.  
  Dialing Codes Affected: 01887  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : ABERFELDY : MUX 301 : LOSS OF SERVICE : Reference 635960 : Issue UPDATE 5

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 635960   Issue : 5  
  Detected DATE: 21/04/2018   Detected TIME: 14:31  
  START DATE: 21/04/2018   START TIME: 14:29  
  Anticipated CLEAR DATE: 21/04/2018   Anticipated CLEAR TIME: 19:29  
  Next Update Date: 21/04/2018   Next Update Time: 19:15  
     
  Incident Headline: ADSL : ABERFELDY : MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: Replacement Hardware ordered to site has an ETA of 18:36, the Engineer is en route with an ETA of 18:00. Next update will be issued upon a significant development.  
  Dialing Codes Affected: 01887  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : ABERFELDY : MUX 301 : LOSS OF SERVICE : Reference 635960 : Issue UPDATE 4

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 635960   Issue : 4  
  Detected DATE: 21/04/2018   Detected TIME: 14:31  
  START DATE: 21/04/2018   START TIME: 14:29  
  Anticipated CLEAR DATE: 21/04/2018   Anticipated CLEAR TIME: 19:29  
  Next Update Date: 21/04/2018   Next Update Time: 18:00  
     
  Incident Headline: ADSL : ABERFELDY : MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: Precision Test Officer has been allocated and has identified the cause of damage to be a contractor working for local electricity supplier laying in some new ducts and causing the damage to the fibre cable. Some more cable is en route and a new length will be installed and set up for re-splicing. ETA for this is known at present. Estimated time of restoration not yet known. Next update will be issued when the cable has been installed and splicing is about to commence or upon a significant development.  
  Dialing Codes Affected: 01887  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.