Thursday, January 18, 2018

Broadband Incident Report : ADSL : SNAPE : MUX 001: LOSS OF SERVICE (CI) : Reference 621876 : Issue FINAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 621876   Issue : FINAL  
  Detected DATE: 18/01/2018   Detected TIME: 17:05  
  START DATE: 18/01/2018   START TIME: 16:51  
  Actual CLEAR DATE: 18/01/2018   Actual CLEAR TIME: 20:53  
     
  Incident Headline: ADSL : SNAPE : MUX 001: LOSS OF SERVICE (CI)  
     
  Closure Details: Service restored at 17:20.  
  Dialing Codes Affected: 01728  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :CONEY WESTON : MUX 301 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 621897 : Issue CANCELLED

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 621897   Issue : CANCELLED  
  Detected DATE: 18/01/2018   Detected TIME: 19:07  
  START DATE: 18/01/2018   START TIME: 18:57  
  Actual CLEAR DATE: 18/01/2018   Actual CLEAR TIME: 19:40  
     
  Incident Headline: ADSL :CONEY WESTON : MUX 301 : LOSS OF SERVICE : INCIDENT CANCELLED  
     
  Incident Details: Incident cancelled  
  Progress Details: Incident cancelled, no failure on BT network, local power outage  
  Dialing Codes Affected: 01359  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CONEY WESTON]: MUX 301 : LOSS OF SERVICE : Reference 621897 : Issue INITIAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 621897   Issue : 1  
  Detected DATE: 18/01/2018   Detected TIME: 19:07  
  START DATE: 18/01/2018   START TIME: 18:57  
  Anticipated CLEAR DATE: 18/01/2018   Anticipated CLEAR TIME: 23:57  
  Next Update Date: 18/01/2018   Next Update Time: 20:08  
     
  Incident Headline: ADSL :[CONEY WESTON]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 01359  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : SNAPE : MUX 001: LOSS OF SERVICE (CI) : Reference 621876 : Issue UPDATE 3

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 621876   Issue : 3  
  Detected DATE: 18/01/2018   Detected TIME: 17:05  
  START DATE: 18/01/2018   START TIME: 16:51  
  Anticipated CLEAR DATE: 18/01/2018   Anticipated CLEAR TIME: 22:05  
  Next Update Date: 18/01/2018   Next Update Time: 20:45  
     
  Incident Headline: ADSL : SNAPE : MUX 001: LOSS OF SERVICE (CI)  
     
  Incident Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present  
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present  
  Dialing Codes Affected: 01728  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : SNAPE TE SUFFOLK : MUX 001: LOSS OF SERVICE : Reference 621876 : Issue INITIAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 621876   Issue : 2  
  Detected DATE: 18/01/2018   Detected TIME: 17:05  
  START DATE: 18/01/2018   START TIME: 16:51  
  Anticipated CLEAR DATE: 18/01/2018   Anticipated CLEAR TIME: 22:05  
  Next Update Date: 18/01/2018   Next Update Time: 18:05  
     
  Incident Headline: ADSL : SNAPE TE SUFFOLK : MUX 001: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present  
  Dialing Codes Affected: 01728  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : SNAPE TE SUFFOLK : MUX 001: LOSS OF SERVICE : Reference 621876 : Issue INITIAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 621876   Issue : 1  
  Detected DATE: 18/01/2018   Detected TIME: 17:05  
  START DATE: 18/01/2018   START TIME: 16:51  
  Anticipated CLEAR DATE: 18/01/2018   Anticipated CLEAR TIME: 22:05  
  Next Update Date: 18/01/2018   Next Update Time: 18:05  
     
  Incident Headline: ADSL : SNAPE TE SUFFOLK : MUX 001: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present  
  Dialing Codes Affected: 01728  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : CONEY WESTON : MUX 301 : LOSS OF SERVICE (CANCELLED) : Reference 621725 : Issue CANCELLED

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 621725   Issue : CANCELLED  
  Detected DATE: 18/01/2018   Detected TIME: 06:04  
  START DATE: 18/01/2018   START TIME: 05:53  
  Actual CLEAR DATE: 18/01/2018   Actual CLEAR TIME: 06:15  
     
  Incident Headline: ADSL : CONEY WESTON : MUX 301 : LOSS OF SERVICE (CANCELLED)  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: Please note: Incident cancelled - Local power outage, no failure on the BT network.  
  Dialing Codes Affected: 01359  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.