Monday, October 23, 2017

Broadband Incident Report : ADSL : UPLAWMOOR HISTORIC MUX 101 : LOSS OF SERVICE : Reference 62331 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 62331   Issue : FINAL  
  Detected Date: 23/10/2017   Detected Time: 21:09  
  Start Date: 23/10/2017   Start Time: 20:59  
  Actual Clear Date: 23/10/2017   Actual Clear Time: 20:59  
     
  Incident Headline: ADSL : UPLAWMOOR HISTORIC MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01505
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : UPLAWMOOR HISTORIC MUX 101 : LOSS OF SERVICE : Reference 62331 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 62331   Issue : 1  
  Detected Date: 23/10/2017   Detected Time: 21:09  
  Start Date: 23/10/2017   Start Time: 20:59  
  Anticipated Clear Date: 23/10/2017   Anticipated Clear Time: 22:59  
  Next Update Date: 23/10/2017   Next Update Time: 22:09  
     
  Incident Headline: : UPLAWMOOR HISTORIC MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO WCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01505
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, October 19, 2017

Broadband Incident Report : ADSL : PAINSCASTLE : MUX 101 : LOSS OF SERVICE (CI) : Reference 61068 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 61068   Issue : FINAL  
  Detected Date: 19/10/2017   Detected Time: 12:23  
  Start Date: 19/10/2017   Start Time: 12:20  
  Actual Clear Date: 19/10/2017   Actual Clear Time: 12:24  
     
  Incident Headline: ADSL : PAINSCASTLE : MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 12:24. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01497
 
  Duration: 0 days 00 hours 03 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE : Reference 61068 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 61068   Issue : 1  
  Detected Date: 19/10/2017   Detected Time: 12:23  
  Start Date: 19/10/2017   Start Time: 12:20  
  Anticipated Clear Date: 19/10/2017   Anticipated Clear Time: 16:23  
  Next Update Date: 19/10/2017   Next Update Time: 13:23  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO WCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01497
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, October 18, 2017

Broadband Incident Report : ADSL :[COADS GREEN]: MUX 301 : INCIDENT CANCELLED : Reference 60923 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 60923   Issue : FINAL  
  Detected Date: 18/10/2017   Detected Time: 17:50  
  Start Date: 18/10/2017   Start Time: 17:39  
  Actual Clear Date: 18/10/2017   Actual Clear Time: 17:39  
     
  Incident Headline: ADSL :[COADS GREEN]: MUX 301 : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01566
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[COADS GREEN]: MUX 301 : LOSS OF SERVICE : Reference 60923 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 60923   Issue : 1  
  Detected Date: 18/10/2017   Detected Time: 17:50  
  Start Date: 18/10/2017   Start Time: 17:39  
  Anticipated Clear Date: 18/10/2017   Anticipated Clear Time: 21:50  
  Next Update Date: 18/10/2017   Next Update Time: 18:50  
     
  Incident Headline: ADSL :[COADS GREEN]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO WCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01566
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE : Reference 60769 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 60769   Issue : FINAL  
  Detected Date: 18/10/2017   Detected Time: 04:29  
  Start Date: 18/10/2017   Start Time: 04:26  
  Actual Clear Date: 18/10/2017   Actual Clear Time: 04:42  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 197 Broadband customers.  
  Closure Details: Customer service automatically restored at 04:42. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01497
 
  Duration: 0 days 00 hours 15 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.