Wednesday, November 22, 2017

Broadband Incident Report : ADSL :[YARPOLE]: MUX 001 : INCIDENT CANCELLED : Reference 68057 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 68057   Issue : FINAL  
  Detected Date: 22/11/2017   Detected Time: 19:07  
  Start Date: 22/11/2017   Start Time: 18:57  
  Actual Clear Date: 22/11/2017   Actual Clear Time: 18:57  
     
  Incident Headline: ADSL :[YARPOLE]: MUX 001 : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Local power outage, no failure on the BT network.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01568
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[YARPOLE]: MUX 001 : INCIDENT CANCELLED : Reference 68057 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 68057   Issue : FINAL  
  Detected Date: 22/11/2017   Detected Time: 19:07  
  Start Date: 22/11/2017   Start Time: 18:57  
  Actual Clear Date: 22/11/2017   Actual Clear Time: 18:57  
     
  Incident Headline: ADSL :[YARPOLE]: MUX 001 : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Local power outage, no failure on the BT network.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01568
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[YARPOLE]: MUX 001 : LOSS OF SERVICE : Reference 68057 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 68057   Issue : FINAL  
  Detected Date: 22/11/2017   Detected Time: 19:07  
  Start Date: 22/11/2017   Start Time: 18:57  
  Actual Clear Date: 22/11/2017   Actual Clear Time: 18:57  
     
  Incident Headline: ADSL :[YARPOLE]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01568
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[YARPOLE]: MUX 001 : LOSS OF SERVICE : Reference 68057 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 68057   Issue : 1  
  Detected Date: 22/11/2017   Detected Time: 19:07  
  Start Date: 22/11/2017   Start Time: 18:57  
  Anticipated Clear Date: 22/11/2017   Anticipated Clear Time: 23:07  
  Next Update Date: 22/11/2017   Next Update Time: 20:07  
     
  Incident Headline: ADSL :[YARPOLE]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO WCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01568
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, November 20, 2017

Broadband Incident Report : ADSL : LAMINGTON : MUX 001 : LOSS OF SERVICE (CI) : Reference 67580 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 67580   Issue : FINAL  
  Detected Date: 20/11/2017   Detected Time: 15:35  
  Start Date: 20/11/2017   Start Time: 15:32  
  Actual Clear Date: 20/11/2017   Actual Clear Time: 15:47  
     
  Incident Headline: ADSL : LAMINGTON : MUX 001 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service automatically restored as of 15:47. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01899
 
  Duration: 0 days 00 hours 14 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LAMINGTON]: MUX 001 : LOSS OF SERVICE : Reference 67580 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 67580   Issue : 1  
  Detected Date: 20/11/2017   Detected Time: 15:35  
  Start Date: 20/11/2017   Start Time: 15:32  
  Anticipated Clear Date: 20/11/2017   Anticipated Clear Time: 19:35  
  Next Update Date: 20/11/2017   Next Update Time: 16:35  
     
  Incident Headline: ADSL :[LAMINGTON]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO WCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01899
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

BTWholesale.com Service Failure - Service Restored - HD782827

 bt wholesale  
BTWholesale.com 
Service Failure : Service Restored
 

Dear Customer,

We're pleased to say that the issue with BTWholesale.com is now resolved. We apologise for any inconvenience this may have caused.

If you've got any questions, ask us on 0800 7835639 option 1, or at broadband.eco.admin@bt.com

If you no longer wish to receive e-mails from the Wholesale Customer Helpdesk regarding BTWholesale.com System Problems or Planned Outages, please click here to Unsubscribe.

Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at btwholesale.direct@bt.com.

Thanks


Kevin Wright
Director Service Operations
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale


Telephone: 0800 783 5639 option 1

BTWholesale.com
btwholesale.direct@bt.com

Web: www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.

 
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Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000
 
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