Broadband Incident Report : : BURSLEM MUX 002: LOSS OF SERVICE : Reference 19717 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19717		Issue :	FINAL
	Detected Date:	11/08/2007		Detected Time:	02:48
	Start Date:	11/08/2007		Start Time:	02:45
	Actual Clear Date:	11/08/2007		Actual Clear Time:	14:00
	Incident Headline:	: BURSLEM MUX 002: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a card change. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01782

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System Time Stamp: 11/08/2007 16:05

Broadband Incident Report : : BURSLEM MUX 002: LOSS OF SERVICE : Reference 19717 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19717		Issue :	1
	Detected Date:	11/08/2007		Detected Time:	02:48
	Start Date:	11/08/2007		Start Time:	02:45
	Anticipated Clear Date:	11/08/2007		Anticipated Clear Time:	06:00
	Incident Headline:	: BURSLEM MUX 002: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	Engineers are making progress towards full restoration of Service.
	Dialling Codes Affected:	01782

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System Time Stamp: 11/08/2007 02:53

Broadband Incident Report : : BURSLEM MUX 002: LOSS OF SERVICE : Reference 19702 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19702		Issue :	3
	Detected Date:	10/08/2007		Detected Time:	18:13
	Start Date:	10/08/2007		Start Time:	18:10
	Anticipated Clear Date:	10/08/2007		Anticipated Clear Time:	21:10
	Incident Headline:	: BURSLEM MUX 002: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01782

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System Time Stamp: 10/08/2007 20:14

Broadband Incident Report : : BURSLEM MUX 002: LOSS OF SERVICE : Reference 19702 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19702		Issue :	2
	Detected Date:	10/08/2007		Detected Time:	18:13
	Start Date:	10/08/2007		Start Time:	18:10
	Anticipated Clear Date:	10/08/2007		Anticipated Clear Time:	20:10
	Incident Headline:	: BURSLEM MUX 002: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01782

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System Time Stamp: 10/08/2007 18:50

Broadband Incident Report : : BURSLEM MUX 002: LOSS OF SERVICE : Reference 19702 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19702		Issue :	1
	Detected Date:	10/08/2007		Detected Time:	18:13
	Start Date:	10/08/2007		Start Time:	18:10
	Anticipated Clear Date:	10/08/2007		Anticipated Clear Time:	20:10
	Incident Headline:	: BURSLEM MUX 002: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01782

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System Time Stamp: 10/08/2007 18:25

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW059198 Emergency - (MID 8248904)

BT Wholesale - Broadband Planned Works

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10/08/2007 14:44
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059198

Planned duration details:

Planned start: 11/08/2007 02:00

Planned finish: 11/08/2007 05:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. During this period there should be no loss of Service. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW058843 Standard - (MID 8248390)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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10/08/2007 14:14
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW058843

Planned duration details:

Planned start: 29/08/2007 02:30

Planned finish: 29/08/2007 04:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 5 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW059193 Standard - (MID 8247716)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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10/08/2007 12:47
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059193

Planned duration details:

Planned start: 20/08/2007 00:01

Planned finish: 31/08/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW059190 Standard - (MID 8247469)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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10/08/2007 12:30
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059190

Planned duration details:

Planned start: 23/08/2007 02:05

Planned finish: 23/08/2007 03:05

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 60 minutes to end-users. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW058853 Standard - (MID 8245750)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
10/08/2007 10:50
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW058853

Planned duration details:

Planned start: 24/08/2007 06:15

Planned finish: 24/08/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW058846 Standard - (MID 8245489)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
10/08/2007 10:25
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW058846

Planned duration details:

Planned start: 24/08/2007 06:15

Planned finish: 24/08/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : : WAPPING MUX 1 : LOSS OF SERVICE : Reference 19573 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19573		Issue :	FINAL
	Detected Date:	09/08/2007		Detected Time:	09:56
	Start Date:	09/08/2007		Start Time:	09:54
	Actual Clear Date:	09/08/2007		Actual Clear Time:	11:56
	Incident Headline:	: WAPPING MUX 1 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a cable fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203217 0203246 0207265 0207480 0207481 0207488 0207553 0207680 0207702 0207709 0207488 0207553 0207680 0207702

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 09/08/2007 17:01

Broadband Incident Report : : WAPPING MUX 1 : LOSS OF SERVICE : Reference 19573 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19573		Issue :	5
	Detected Date:	09/08/2007		Detected Time:	09:56
	Start Date:	09/08/2007		Start Time:	09:54
	Anticipated Clear Date:	09/08/2007		Anticipated Clear Time:	17:37
	Incident Headline:	: WAPPING MUX 1 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. BT Engineer still trying to repair damaged cable Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203217 0203246 0207265 0207480 0207481 0207488 0207553 0207680 0207702 0207709 0207488 0207553 0207680 0207702

--------------------------------------------------------------
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System Time Stamp: 09/08/2007 16:39

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW059153 Emergency - (MID 8239133)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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09/08/2007 15:12
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059153

Planned duration details:

Planned start: 14/08/2007 00:00

Planned finish: 14/08/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Fault Investigation. There will be an outage to End-Users of approximately 7 hours 30 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : WAPPING MUX 1 : LOSS OF SERVICE : Reference 19573 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19573		Issue :	4
	Detected Date:	09/08/2007		Detected Time:	09:56
	Start Date:	09/08/2007		Start Time:	09:54
	Anticipated Clear Date:	09/08/2007		Anticipated Clear Time:	15:30
	Incident Headline:	WAPPING MUX 1 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203217 0203246 0207265 0207480 0207481 0207488 0207553 0207680 0207702 0207709 0207488 0207553 0207680 0207702

--------------------------------------------------------------
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System Time Stamp: 09/08/2007 14:13

Broadband Incident Report : BIRMINGHAM ATM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 19577 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19577		Issue :	FINAL
	Detected Date:	09/08/2007		Detected Time:	09:42
	Start Date:	09/08/2007		Start Time:	09:42
	Actual Clear Date:	09/08/2007		Actual Clear Time:	12:14
	Incident Headline:	BIRMINGHAM ATM NODE 10185 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss or degradation of ADSL Service
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	012124 012143 012147 012150 012151 012152 012155 012160 012162 012168 012169 012173 012174 012177 012178 01676 012173 012174 012177

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 09/08/2007 12:30

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW058825 Standard - (MID 8237877)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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09/08/2007 12:19
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW058825

Planned duration details:

Planned start: 24/08/2007 06:15

Planned finish: 24/08/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : BIRMINGHAM ATM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 19577 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19577		Issue :	3
	Detected Date:	09/08/2007		Detected Time:	09:42
	Start Date:	09/08/2007		Start Time:	09:42
	Anticipated Clear Date:	09/08/2007		Anticipated Clear Time:	13:30
	Incident Headline:	BIRMINGHAM ATM NODE 10185 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: BT has engaged its software engineers to carry out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	012124 012143 012147 012150 012151 012152 012155 012160 012162 012168 012169 012173 012174 012177 012178 01676 012173 012174 012177

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 09/08/2007 12:15

Broadband Incident Report : SAINT PETERS MUX 101 : LOSS OF SERVICE : Reference 19561 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19561		Issue :	FINAL
	Detected Date:	09/08/2007		Detected Time:	08:31
	Start Date:	09/08/2007		Start Time:	08:31
	Actual Clear Date:	09/08/2007		Actual Clear Time:	10:20
	Incident Headline:	SAINT PETERS MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01905

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 09/08/2007 12:03

Broadband Incident Report : WAPPING MUX 1 : LOSS OF SERVICE : Reference 19573 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19573		Issue :	3
	Detected Date:	09/08/2007		Detected Time:	09:56
	Start Date:	09/08/2007		Start Time:	09:54
	Anticipated Clear Date:	09/08/2007		Anticipated Clear Time:	14:00
	Incident Headline:	WAPPING MUX 1 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203217 0203246 0207265 0207480 0207481 0207488 0207553 0207680 0207702 0207709 0207488 0207553 0207680 0207702

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 09/08/2007 11:40

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW059127 Standard - (MID 8237166)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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09/08/2007 11:21
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059127

Planned duration details:

Planned start: 23/08/2007 00:05

Planned finish: 23/08/2007 01:05

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 60 minutes to end-users. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
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Broadband Incident Report : BIRMINGHAM ATM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 19577 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19577		Issue :	2
	Detected Date:	09/08/2007		Detected Time:	09:42
	Start Date:	09/08/2007		Start Time:	09:42
	Anticipated Clear Date:	09/08/2007		Anticipated Clear Time:	12:03
	Incident Headline:	BIRMINGHAM ATM NODE 10185 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: BT has engaged its software engineers to carry out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	012124 012143 012147 012150 012151 012152 012155 012160 012162 012168 012169 012173 012174 012177 012178 01676 012173 012174 012177

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Incident Manager - Automatic Mailer.
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System Time Stamp: 09/08/2007 11:06