Broadband Incident Report : : NORMANTON MUX 001 & NORMANTON MUX 002 : LOSS OF SERVICE : Reference 1393 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1393		Issue :	FINAL
	Detected Date:	19/01/2008		Detected Time:	00:14
	Start Date:	19/01/2008		Start Time:	00:14
	Actual Clear Date:	19/01/2008		Actual Clear Time:	06:04
	Incident Headline:	: NORMANTON MUX 001 & NORMANTON MUX 002 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01924

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System Time Stamp: 19/01/2008 06:22

Broadband Incident Report : : NORMANTON MUX 001 & NORMANTON MUX 002 : LOSS OF SERVICE : Reference 1393 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1393		Issue :	5
	Detected Date:	19/01/2008		Detected Time:	00:14
	Start Date:	19/01/2008		Start Time:	00:14
	Anticipated Clear Date:	19/01/2008		Anticipated Clear Time:	05:39
	Incident Headline:	: NORMANTON MUX 001 & NORMANTON MUX 002 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. With spare required to progress Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01924

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System Time Stamp: 19/01/2008 04:44

Broadband Incident Report : : NORMANTON MUX 001 & NORMANTON MUX 002 : LOSS OF SERVICE : Reference 1393 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1393		Issue :	4
	Detected Date:	19/01/2008		Detected Time:	00:14
	Start Date:	19/01/2008		Start Time:	00:14
	Anticipated Clear Date:	19/01/2008		Anticipated Clear Time:	05:01
	Incident Headline:	: NORMANTON MUX 001 & NORMANTON MUX 002 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. A Field Maintenance Officer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01924

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System Time Stamp: 19/01/2008 04:06

Broadband Incident Report : : NORMANTON MUX 001 & NORMANTON MUX 002 : LOSS OF SERVICE : Reference 1393 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1393		Issue :	3
	Detected Date:	19/01/2008		Detected Time:	00:14
	Start Date:	19/01/2008		Start Time:	00:14
	Anticipated Clear Date:	19/01/2008		Anticipated Clear Time:	02:31
	Incident Headline:	: NORMANTON MUX 001 & NORMANTON MUX 002 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01924

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System Time Stamp: 19/01/2008 01:34

Broadband Incident Report : : NORMANTON MUX 001 & NORMANTON MUX 002 : LOSS OF SERVICE : Reference 1393 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1393		Issue :	2
	Detected Date:	19/01/2008		Detected Time:	00:14
	Start Date:	19/01/2008		Start Time:	00:14
	Anticipated Clear Date:	19/01/2008		Anticipated Clear Time:	02:14
	Incident Headline:	: NORMANTON MUX 001 & NORMANTON MUX 002 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01924

--------------------------------------------------------------
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System Time Stamp: 19/01/2008 00:53

Broadband Incident Report : : NORMANTON MUX 001 & NORMANTON MUX 002 : LOSS OF SERVICE : Reference 1393 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1393		Issue :	1
	Detected Date:	19/01/2008		Detected Time:	00:14
	Start Date:	19/01/2008		Start Time:	00:14
	Anticipated Clear Date:	19/01/2008		Anticipated Clear Time:	02:14
	Incident Headline:	: NORMANTON MUX 001 & NORMANTON MUX 002 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01924

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System Time Stamp: 19/01/2008 00:36

Broadband Incident Report : : EDINBURGH DEAN MUX 102 : LOSS OF SERVICE : Reference 1353 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1353		Issue :	FINAL
	Detected Date:	18/01/2008		Detected Time:	10:58
	Start Date:	18/01/2008		Start Time:	10:58
	Actual Clear Date:	18/01/2008		Actual Clear Time:	11:03
	Incident Headline:	: EDINBURGH DEAN MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Service restored whilst localising. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	013131 013133 013134 013146 013147 013153 013162 013134 013146

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System Time Stamp: 18/01/2008 11:14

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW068260 Standard - (MID 9420825)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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18/01/2008 10:02
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW068260

Planned duration details:

Planned start: 29/01/2008 06:00

Planned finish: 29/01/2008 07:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

*** PLEASE NOTE - DATE & TIME CHANGED *** This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 1 hour to end-users. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW068915 Emergency - (MID 9420423)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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18/01/2008 09:58
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW068915

Planned duration details:

Planned start: 23/01/2008 00:00

Planned finish: 23/01/2008 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 1 minute to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW068902 Emergency - (MID 9415804)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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17/01/2008 15:34
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW068902

Planned duration details:

Planned start: 23/01/2008 00:00

Planned finish: 23/01/2008 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 1 minute to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW068910 Standard - (MID 9415474)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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17/01/2008 15:25
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW068910

Planned duration details:

Planned start: 03/02/2008 20:00

Planned finish: 04/02/2008 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for completion of DSLAM offload project. There will be an outage to End-Users of approximately 10 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW067929 Standard - (MID 9415180)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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17/01/2008 14:27
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that this planned works has been replanned and will now take place as detailed below. BT regrets any inconvenience this may cause.

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW067929

Planned duration details:

Planned start: 25/01/2008 23:00

Planned finish: 26/01/2008 01:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There should be no outage to end-users. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Cancelled Notification PW065064 Standard - (MID 9414513)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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17/01/2008 14:06
-----------------------------------------------------------------------------------------------------

Dear Customer

This notification is to advise Customers that this Planned Works has been cancelled. Should it be required to be replanned, BT will advise customers via a new replanned notification. BT regrets any inconvenience this may have caused.

BT PEW Reference No: PW065064

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Cancelled Notification PW065064 Standard - (MID 9414829)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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17/01/2008 14:08
-----------------------------------------------------------------------------------------------------

Dear Customer

This notification is to advise Customers that this Planned Works has been cancelled. Should it be required to be replanned, BT will advise customers via a new replanned notification. BT regrets any inconvenience this may have caused.

BT PEW Reference No: PW065064

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW068889 Emergency - (MID 9413763)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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17/01/2008 12:23
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW068889

Planned duration details:

Planned start: 20/01/2008 00:00

Planned finish: 20/01/2008 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 1 minute to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : : KNUTSFORD MUX 101 : LOSS OF SERVICE : Reference 1228 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1228		Issue :	FINAL
	Detected Date:	17/01/2008		Detected Time:	01:03
	Start Date:	17/01/2008		Start Time:	01:02
	Actual Clear Date:	17/01/2008		Actual Clear Time:	02:53
	Incident Headline:	: KNUTSFORD MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Power Cycle This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01565

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 17/01/2008 03:03

Broadband Incident Report : : KNUTSFORD MUX 101 : LOSS OF SERVICE : Reference 1228 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1228		Issue :	3
	Detected Date:	17/01/2008		Detected Time:	01:03
	Start Date:	17/01/2008		Start Time:	01:02
	Anticipated Clear Date:	17/01/2008		Anticipated Clear Time:	03:22
	Incident Headline:	: KNUTSFORD MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01565

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 17/01/2008 02:26

Broadband Incident Report : : KNUTSFORD MUX 101 : LOSS OF SERVICE : Reference 1228 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1228		Issue :	2
	Detected Date:	17/01/2008		Detected Time:	01:03
	Start Date:	17/01/2008		Start Time:	01:02
	Anticipated Clear Date:	17/01/2008		Anticipated Clear Time:	03:02
	Incident Headline:	: KNUTSFORD MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01565

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 17/01/2008 01:36

Broadband Incident Report : : KNUTSFORD MUX 101 : LOSS OF SERVICE : Reference 1228 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1228		Issue :	1
	Detected Date:	17/01/2008		Detected Time:	01:03
	Start Date:	17/01/2008		Start Time:	01:02
	Anticipated Clear Date:	17/01/2008		Anticipated Clear Time:	03:02
	Incident Headline:	: KNUTSFORD MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01565

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 17/01/2008 01:18

Broadband Incident Report : : CARLISLE MUX 104 : DEGRADED SERVICE : Reference 1213 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1213		Issue :	FINAL
	Detected Date:	16/01/2008		Detected Time:	18:09
	Start Date:	16/01/2008		Start Time:	18:09
	Actual Clear Date:	16/01/2008		Actual Clear Time:	22:15
	Incident Headline:	: CARLISLE MUX 104 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been auto restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01228

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 16/01/2008 22:56

Broadband Incident Report : : CARLISLE MUX 104 : DEGRADED SERVICE : Reference 1213 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1213		Issue :	4
	Detected Date:	16/01/2008		Detected Time:	18:09
	Start Date:	16/01/2008		Start Time:	18:09
	Anticipated Clear Date:	16/01/2008		Anticipated Clear Time:	21:31
	Incident Headline:	: CARLISLE MUX 104 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing slow throughput.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are completing further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01228

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 16/01/2008 20:36

Broadband Incident Report : : CARLISLE MUX 104 : DEGRADED SERVICE : Reference 1213 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1213		Issue :	3
	Detected Date:	16/01/2008		Detected Time:	18:09
	Start Date:	16/01/2008		Start Time:	18:09
	Anticipated Clear Date:	16/01/2008		Anticipated Clear Time:	20:42
	Incident Headline:	: CARLISLE MUX 104 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing slow throughput.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are completing further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01228

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System Time Stamp: 16/01/2008 19:47

Broadband Incident Report : : CARLISLE MUX 104 : DEGRADED SERVICE : Reference 1213 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1213		Issue :	1
	Detected Date:	16/01/2008		Detected Time:	18:09
	Start Date:	16/01/2008		Start Time:	18:09
	Anticipated Clear Date:	16/01/2008		Anticipated Clear Time:	20:09
	Incident Headline:	: CARLISLE MUX 104 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing slow throughput.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01228

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Incident Manager - Automatic Mailer.
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System Time Stamp: 16/01/2008 18:22