Friday, October 10, 2008

Broadband Incident Report : : SOMERTON MUX 101: OVERRUNNING PLANNED WORK : Reference 24377 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24377   Issue : 1  
  Detected Date: 10/10/2008   Detected Time: 08:37  
  Start Date: 10/10/2008   Start Time: 07:30  
  Anticipated Clear Date: 10/10/2008   Anticipated Clear Time: 07:50  
     
  Incident Headline: : SOMERTON MUX 101: OVERRUNNING PLANNED WORK  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of ADSL Service.




 
  Progress Details: Service has been restored by completing a fibre resplice


This issue may have been due to


a Planned Works


BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01458
 
     

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System Time Stamp: 10/10/2008 08:57

Thursday, October 9, 2008

Broadband Incident Report : : READING NODE 6 : PARTIAL LOSS OF SERVICE : Reference 24330 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24330   Issue : FINAL  
  Detected Date: 09/10/2008   Detected Time: 12:51  
  Start Date: 09/10/2008   Start Time: 12:51  
  Actual Clear Date: 09/10/2008   Actual Clear Time: 14:13  
     
  Incident Headline: : READING NODE 6 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss or degradation of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].




 
  Progress Details: Service has been restored by completing a


Card Change
SELECT ONE OF THE OPTIONS BELOW
an Equipment Failure


BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
0117301179011890120201208
0125601305013920162801736
0175201872023802102380220238023
02380320238033023803602380610238062
0238063023806502380710238083To Fo
0238063023806502380710238083
 
     

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System Time Stamp: 09/10/2008 14:49

Broadband Incident Report : : READING NODE 6 : PARTIAL LOSS OF SERVICE : Reference 24330 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24330   Issue : 3  
  Detected Date: 09/10/2008   Detected Time: 12:51  
  Start Date: 09/10/2008   Start Time: 12:51  
  Anticipated Clear Date: 09/10/2008   Anticipated Clear Time: 14:51  
     
  Incident Headline: : READING NODE 6 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:



A Field Maintenance Officer is now on site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
0117301179011890120201208
0125601305013920162801736
0175201872023802102380220238023
02380320238033023803602380610238062
0238063023806502380710238083To Fo
0238063023806502380710238083
 
     

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System Time Stamp: 09/10/2008 13:44

****SPAM:5.4**** Broadband Incident Report : : READING NODE 6 : PARTIAL LOSS OF SERVICE : Reference 24330 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24330   Issue : 2  
  Detected Date: 09/10/2008   Detected Time: 12:51  
  Start Date: 09/10/2008   Start Time: 12:51  
  Anticipated Clear Date: 09/10/2008   Anticipated Clear Time: 14:51  
     
  Incident Headline: : READING NODE 6 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:



A Field Maintenance Officer is now on site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
0117301179011890120201208
0125601305013920162801736
0175201872023802102380220238023
02380320238033023803602380610238062
0238063023806502380710238083To Fo
0238063023806502380710238083
 
     

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System Time Stamp: 09/10/2008 13:20

Broadband Incident Report : : READING NODE 6 : PARTIAL LOSS OF SERVICE : Reference 24330 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24330   Issue : 1  
  Detected Date: 09/10/2008   Detected Time: 12:51  
  Start Date: 09/10/2008   Start Time: 12:51  
  Anticipated Clear Date: 09/10/2008   Anticipated Clear Time: 14:51  
     
  Incident Headline: : READING NODE 6 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].





 
  Progress Details: Engineers are making progress towards full restoration of Service.


Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
0117301179011890120201208
0125601305013920162801736
0175201872023802102380220238023
02380320238033023803602380610238062
0238063023806502380710238083To Fo
0238063023806502380710238083
 
     

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System Time Stamp: 09/10/2008 13:04

Broadband Incident Report : : READING SOUTH MUX 001: DEGRADED SERVICE : Reference 24323 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24323   Issue : FINAL  
  Detected Date: 09/10/2008   Detected Time: 11:19  
  Start Date: 09/10/2008   Start Time: 11:10  
  Actual Clear Date: 09/10/2008   Actual Clear Time: 12:17  
     
  Incident Headline: : READING SOUTH MUX 001: DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.





 
  Progress Details: Service has been restored by completing a

Reboot of Software

an Equipment Failure

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01189
 
     

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System Time Stamp: 09/10/2008 12:26

Broadband Incident Report : : READING SOUTH MUX 001: DEGRADED SERVICE : Reference 24323 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24323   Issue : 1  
  Detected Date: 09/10/2008   Detected Time: 11:19  
  Start Date: 09/10/2008   Start Time: 11:10  
  Anticipated Clear Date: 09/10/2008   Anticipated Clear Time: 13:10  
     
  Incident Headline: : READING SOUTH MUX 001: DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing slow throughput.





 
  Progress Details: Engineers are making progress towards full restoration of Service.


Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01189
 
     

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System Time Stamp: 09/10/2008 11:29

Tuesday, October 7, 2008

Broadband Incident Report : : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE : Reference 24047 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24047   Issue : FINAL  
  Detected Date: 06/10/2008   Detected Time: 19:12  
  Start Date: 06/10/2008   Start Time: 19:00  
  Actual Clear Date: 07/10/2008   Actual Clear Time: 04:45  
     
  Incident Headline: : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

Card Change and Software Download

This issue may have been due to

a Hardware Failure

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01604
 
     

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System Time Stamp: 07/10/2008 05:11

Broadband Incident Report : : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE : Reference 24047 : Issue 10 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24047   Issue : 10  
  Detected Date: 06/10/2008   Detected Time: 19:12  
  Start Date: 06/10/2008   Start Time: 19:00  
  Anticipated Clear Date: 07/10/2008   Anticipated Clear Time: 05:29  
     
  Incident Headline: : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Operational Team's and on site Tech Support Engineer are completing further diagnostics to restore service.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01604
 
     

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System Time Stamp: 07/10/2008 04:34

Broadband Incident Report : : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE : Reference 24047 : Issue 9 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24047   Issue : 9  
  Detected Date: 06/10/2008   Detected Time: 19:12  
  Start Date: 06/10/2008   Start Time: 19:00  
  Anticipated Clear Date: 07/10/2008   Anticipated Clear Time: 04:47  
     
  Incident Headline: : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

On site Tech Support Engineer and Operational Team are completing further diagnostics to restore service.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01604
 
     

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System Time Stamp: 07/10/2008 02:51

Broadband Incident Report : : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE : Reference 24047 : Issue 8 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24047   Issue : 8  
  Detected Date: 06/10/2008   Detected Time: 19:12  
  Start Date: 06/10/2008   Start Time: 19:00  
  Anticipated Clear Date: 07/10/2008   Anticipated Clear Time: 02:34  
     
  Incident Headline: : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Tech Support Engineer is now on site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01604
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 07/10/2008 01:37

Broadband Incident Report : : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE : Reference 24047 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24047   Issue : 7  
  Detected Date: 06/10/2008   Detected Time: 19:12  
  Start Date: 06/10/2008   Start Time: 19:00  
  Anticipated Clear Date: 07/10/2008   Anticipated Clear Time: 02:20  
     
  Incident Headline: : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Tech Support Engineer has been tasked to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01604
 
     

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System Time Stamp: 07/10/2008 01:22

Broadband Incident Report : : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE : Reference 24047 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24047   Issue : 6  
  Detected Date: 06/10/2008   Detected Time: 19:12  
  Start Date: 06/10/2008   Start Time: 19:00  
  Anticipated Clear Date: 07/10/2008   Anticipated Clear Time: 01:14  
     
  Incident Headline: : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Technical Support Engineer has been tasked to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01604
 
     

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System Time Stamp: 07/10/2008 00:15

Monday, October 6, 2008

Broadband Incident Report : : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE : Reference 24047 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24047   Issue : 5  
  Detected Date: 06/10/2008   Detected Time: 19:12  
  Start Date: 06/10/2008   Start Time: 19:00  
  Anticipated Clear Date: 07/10/2008   Anticipated Clear Time: 01:00  
     
  Incident Headline: : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Operational teams are completing further diagnostics.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01604
 
     

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System Time Stamp: 06/10/2008 23:22