Broadband Incident Report : : LONDON GIPSY HILL MUX 103 : LOSS OF SERVICE : Reference 28212 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28212		Issue :	FINAL
	Detected Date:	22/11/2008		Detected Time:	08:52
	Start Date:	22/11/2008		Start Time:	08:49
	Actual Clear Date:	22/11/2008		Actual Clear Time:	16:05
	Incident Headline:	: LONDON GIPSY HILL MUX 103 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0208 0203241 0203253 0208244 0208265 0208333 0208355 0208378 0208473 0208480 0208488 0208516 0208655 0208670 0208676 0208761 0208766 0208670

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/11/2008 16:12

Broadband Incident Report : : LONDON GIPSY HILL MUX 103 : LOSS OF SERVICE : Reference 28212 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28212		Issue :	7
	Detected Date:	22/11/2008		Detected Time:	08:52
	Start Date:	22/11/2008		Start Time:	08:49
	Anticipated Clear Date:	22/11/2008		Anticipated Clear Time:	16:33
	Incident Headline:	: LONDON GIPSY HILL MUX 103 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. The switch hub card has been replaced however encountering problems with upgrading the software onto the new card. Operational team are investigating further. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0208 0203241 0203253 0208244 0208265 0208333 0208355 0208378 0208473 0208480 0208488 0208516 0208655 0208670 0208676 0208761 0208766 0208670

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/11/2008 15:36

Broadband Incident Report : : LONDON GIPSY HILL MUX 103 : LOSS OF SERVICE : Reference 28212 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28212		Issue :	6
	Detected Date:	22/11/2008		Detected Time:	08:52
	Start Date:	22/11/2008		Start Time:	08:49
	Anticipated Clear Date:	22/11/2008		Anticipated Clear Time:	15:27
	Incident Headline:	: LONDON GIPSY HILL MUX 103 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Engineer has configured the new card and is now in the process of changing it over. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0208 0203241 0203253 0208244 0208265 0208333 0208355 0208378 0208473 0208480 0208488 0208516 0208655 0208670 0208676 0208761 0208766 0208670

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/11/2008 14:28

Broadband Incident Report : : LONDON GIPSY HILL MUX 103 : LOSS OF SERVICE : Reference 28212 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28212		Issue :	5
	Detected Date:	22/11/2008		Detected Time:	08:52
	Start Date:	22/11/2008		Start Time:	08:49
	Anticipated Clear Date:	22/11/2008		Anticipated Clear Time:	14:37
	Incident Headline:	: LONDON GIPSY HILL MUX 103 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An engineer has arrived back on site with a spare card and is in the process of changing this. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0208 0203241 0203253 0208244 0208265 0208333 0208355 0208378 0208473 0208480 0208488 0208516 0208655 0208670 0208676 0208761 0208766 0208670

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/11/2008 13:39

Broadband Incident Report : : LONDON GIPSY HILL MUX 103 : LOSS OF SERVICE : Reference 28212 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28212		Issue :	4
	Detected Date:	22/11/2008		Detected Time:	08:52
	Start Date:	22/11/2008		Start Time:	08:49
	Anticipated Clear Date:	22/11/2008		Anticipated Clear Time:	12:26
	Incident Headline:	: LONDON GIPSY HILL MUX 103 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Field maintenance officer is currently locating a spare card. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0208 0203241 0203253 0208244 0208265 0208333 0208355 0208378 0208473 0208480 0208488 0208516 0208655 0208670 0208676 0208761 0208766 0208670

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/11/2008 11:27

Broadband Incident Report : : ERX6 KINGSTON2 : LOSS OF RESILIENCE : Reference 28215 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28215		Issue :	1
	Detected Date:	22/11/2008		Detected Time:	10:50
	Start Date:	22/11/2008		Start Time:	10:50
	Anticipated Clear Date:	22/11/2008		Anticipated Clear Time:	12:50
	Incident Headline:	: ERX6 KINGSTON2 : LOSS OF RESILIENCE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/11/2008 11:01

Broadband Incident Report : : LONDON GIPSY HILL MUX 103 : LOSS OF SERVICE : Reference 28212 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28212		Issue :	3
	Detected Date:	22/11/2008		Detected Time:	08:52
	Start Date:	22/11/2008		Start Time:	08:49
	Anticipated Clear Date:	22/11/2008		Anticipated Clear Time:	11:47
	Incident Headline:	: LONDON GIPSY HILL MUX 103 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0208 0203241 0203253 0208244 0208265 0208333 0208355 0208378 0208473 0208480 0208488 0208516 0208655 0208670 0208676 0208761 0208766 0208670

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/11/2008 10:48

Broadband Incident Report : : LONDON GIPSY HILL MUX 103 : LOSS OF SERVICE : Reference 28212 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28212		Issue :	2
	Detected Date:	22/11/2008		Detected Time:	08:52
	Start Date:	22/11/2008		Start Time:	08:49
	Anticipated Clear Date:	22/11/2008		Anticipated Clear Time:	11:00
	Incident Headline:	: LONDON GIPSY HILL MUX 103 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0208 0203241 0203253 0208244 0208265 0208333 0208355 0208378 0208473 0208480 0208488 0208516 0208655 0208670 0208676 0208761 0208766 0208670

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/11/2008 09:55

Broadband Incident Report : : LONDON GIPSY HILL MUX 10P3 : LOSS OF SERVICE : Reference 28212 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28212		Issue :	1
	Detected Date:	22/11/2008		Detected Time:	08:52
	Start Date:	22/11/2008		Start Time:	08:49
	Anticipated Clear Date:	22/11/2008		Anticipated Clear Time:	10:49
	Incident Headline:	: LONDON GIPSY HILL MUX 10P3 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0208 0203241 0203253 0208244 0208265 0208333 0208355 0208378 0208473 0208480 0208488 0208516 0208655 0208670 0208676 0208761 0208766 0208670

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/11/2008 08:56

Broadband Incident Report : REDDITCH HEADLESS CROSS MUX 101 : LOSS OF SERVICE : Reference 28186 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28186		Issue :	FINAL
	Detected Date:	22/11/2008		Detected Time:	00:58
	Start Date:	22/11/2008		Start Time:	00:51
	Actual Clear Date:	22/11/2008		Actual Clear Time:	04:05
	Incident Headline:	REDDITCH HEADLESS CROSS MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a power cycle. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01527

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/11/2008 04:52

Broadband Incident Report : REDDITCH HEADLESS CROSS MUX 101 : LOSS OF SERVICE : Reference 28186 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28186		Issue :	3
	Detected Date:	22/11/2008		Detected Time:	00:58
	Start Date:	22/11/2008		Start Time:	00:51
	Anticipated Clear Date:	22/11/2008		Anticipated Clear Time:	04:55
	Incident Headline:	REDDITCH HEADLESS CROSS MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01527

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/11/2008 04:03

Broadband Incident Report : REDDITCH HEADLESS CROSS MUX 101 : LOSS OF SERVICE : Reference 28186 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28186		Issue :	2
	Detected Date:	22/11/2008		Detected Time:	00:58
	Start Date:	22/11/2008		Start Time:	00:51
	Anticipated Clear Date:	22/11/2008		Anticipated Clear Time:	03:49
	Incident Headline:	REDDITCH HEADLESS CROSS MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01527

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/11/2008 02:53

Broadband Incident Report : BIRMINGHAM ERX12: LOSS OF SERVICE : Reference 28190 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28190		Issue :	FINAL
	Detected Date:	22/11/2008		Detected Time:	02:09
	Start Date:	22/11/2008		Start Time:	02:08
	Actual Clear Date:	22/11/2008		Actual Clear Time:	02:09
	Incident Headline:	BIRMINGHAM ERX12: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Power Cycle This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/11/2008 02:41

Broadband Incident Report : BIRMINGHAM ERX12: LOSS OF SERVICE : Reference 28190 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28190		Issue :	1
	Detected Date:	22/11/2008		Detected Time:	02:09
	Start Date:	22/11/2008		Start Time:	02:08
	Anticipated Clear Date:	22/11/2008		Anticipated Clear Time:	04:08
	Incident Headline:	BIRMINGHAM ERX12: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/11/2008 02:17