Broadband Incident Report : FREESERVE14 REDBACK 10-RB12B EALING : LOSS OF SERVICE : Reference 2146 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2146		Issue :	FINAL
	Detected Date:	31/01/2009		Detected Time:	18:38
	Start Date:	31/01/2009		Start Time:	18:33
	Actual Clear Date:	31/01/2009		Actual Clear Time:	22:09
	Incident Headline:	FREESERVE14 REDBACK 10-RB12B EALING : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Power Cycle Reboot Of Application Reboot of a Card Reset of a Card This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 31/01/2009 22:29

Broadband Incident Report : FREESERVE14 REDBACK 10-RB12B EALING : LOSS OF SERVICE : Reference 2146 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2146		Issue :	3
	Detected Date:	31/01/2009		Detected Time:	18:38
	Start Date:	31/01/2009		Start Time:	18:33
	Anticipated Clear Date:	31/01/2009		Anticipated Clear Time:	22:04
	Incident Headline:	FREESERVE14 REDBACK 10-RB12B EALING : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 31/01/2009 21:07

Broadband Incident Report : FREESERVE14 REDBACK 10-RB12B EALING : LOSS OF SERVICE : Reference 2146 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2146		Issue :	2
	Detected Date:	31/01/2009		Detected Time:	18:38
	Start Date:	31/01/2009		Start Time:	18:33
	Anticipated Clear Date:	31/01/2009		Anticipated Clear Time:	21:08
	Incident Headline:	FREESERVE14 REDBACK 10-RB12B EALING : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 31/01/2009 20:10

Broadband Incident Report : : FREESERVE14 REDBACK 10-RB12B EALING : LOSS OF SERVICE : Reference 2146 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2146		Issue :	1
	Detected Date:	31/01/2009		Detected Time:	18:38
	Start Date:	31/01/2009		Start Time:	18:33
	Anticipated Clear Date:	31/01/2009		Anticipated Clear Time:	20:33
	Incident Headline:	: FREESERVE14 REDBACK 10-RB12B EALING : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 31/01/2009 18:56

Broadband Incident Report : WOOLSTON MUX 101 : LOSS OF SERVICE : Reference 2097 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2097		Issue :	FINAL
	Detected Date:	30/01/2009		Detected Time:	19:07
	Start Date:	30/01/2009		Start Time:	19:05
	Actual Clear Date:	30/01/2009		Actual Clear Time:	21:30
	Incident Headline:	WOOLSTON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored. This issue may have been due to an Equipment Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0238031 0238032 0238034 0238036 0238039 0238042 0238043 0238044 0238048 0238049 0238057 0238068 0238090 0238048

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System Time Stamp: 30/01/2009 22:37

Broadband Incident Report : WOOLSTON MUX 101 : LOSS OF SERVICE : Reference 2097 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2097		Issue :	5
	Detected Date:	30/01/2009		Detected Time:	19:07
	Start Date:	30/01/2009		Start Time:	19:05
	Anticipated Clear Date:	30/01/2009		Anticipated Clear Time:	22:35
	Incident Headline:	WOOLSTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored, we are now monitoring for stability. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0238031 0238032 0238034 0238036 0238039 0238042 0238043 0238044 0238048 0238049 0238057 0238068 0238090 0238048

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System Time Stamp: 30/01/2009 21:34

Broadband Incident Report : WOOLSTON MUX 101 : LOSS OF SERVICE : Reference 2097 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2097		Issue :	4
	Detected Date:	30/01/2009		Detected Time:	19:07
	Start Date:	30/01/2009		Start Time:	19:05
	Anticipated Clear Date:	30/01/2009		Anticipated Clear Time:	22:15
	Incident Headline:	WOOLSTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0238031 0238032 0238034 0238036 0238039 0238042 0238043 0238044 0238048 0238049 0238057 0238068 0238090 0238048

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System Time Stamp: 30/01/2009 21:15

Broadband Incident Report : WOOLSTON MUX 101 : LOSS OF SERVICE : Reference 2097 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2097		Issue :	3
	Detected Date:	30/01/2009		Detected Time:	19:07
	Start Date:	30/01/2009		Start Time:	19:05
	Anticipated Clear Date:	30/01/2009		Anticipated Clear Time:	21:30
	Incident Headline:	WOOLSTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0238031 0238032 0238034 0238036 0238039 0238042 0238043 0238044 0238048 0238049 0238057 0238068 0238090 0238048

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System Time Stamp: 30/01/2009 20:30

Broadband Incident Report : WOOLSTON MUX 101 : LOSS OF SERVICE : Reference 2097 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2097		Issue :	2
	Detected Date:	30/01/2009		Detected Time:	19:07
	Start Date:	30/01/2009		Start Time:	19:05
	Anticipated Clear Date:	30/01/2009		Anticipated Clear Time:	21:05
	Incident Headline:	WOOLSTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0238031 0238032 0238034 0238036 0238039 0238042 0238043 0238044 0238048 0238049 0238057 0238068 0238090 0238048

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System Time Stamp: 30/01/2009 19:28

Broadband Incident Report : WOOLSTON MUX 101 : LOSS OF SERVICE : Reference 2097 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2097		Issue :	1
	Detected Date:	30/01/2009		Detected Time:	19:07
	Start Date:	30/01/2009		Start Time:	19:05
	Anticipated Clear Date:	30/01/2009		Anticipated Clear Time:	21:05
	Incident Headline:	WOOLSTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0238031 0238032 0238034 0238036 0238039 0238042 0238043 0238044 0238048 0238049 0238057 0238068 0238090 0238048

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System Time Stamp: 30/01/2009 19:16

Broadband Incident Report : POLPERRO DSL 001 : LOSS OF SERVICE : Reference 2048 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2048		Issue :	FINAL
	Detected Date:	30/01/2009		Detected Time:	00:22
	Start Date:	30/01/2009		Start Time:	00:17
	Actual Clear Date:	30/01/2009		Actual Clear Time:	07:58
	Incident Headline:	POLPERRO DSL 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 30/01/2009 08:11

Broadband Incident Report : POLPERRO DSL 001 : LOSS OF SERVICE : Reference 2048 : Issue 8 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2048		Issue :	8
	Detected Date:	30/01/2009		Detected Time:	00:22
	Start Date:	30/01/2009		Start Time:	00:17
	Anticipated Clear Date:	30/01/2009		Anticipated Clear Time:	08:42
	Incident Headline:	POLPERRO DSL 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 30/01/2009 07:44

Broadband Incident Report : POLPERRO DSL 001 : LOSS OF SERVICE : Reference 2048 : Issue 7 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2048		Issue :	7
	Detected Date:	30/01/2009		Detected Time:	00:22
	Start Date:	30/01/2009		Start Time:	00:17
	Anticipated Clear Date:	30/01/2009		Anticipated Clear Time:	07:45
	Incident Headline:	POLPERRO DSL 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 30/01/2009 06:16

Broadband Incident Report : POLPERRO DSL 001 : LOSS OF SERVICE : Reference 2048 : Issue 6 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2048		Issue :	6
	Detected Date:	30/01/2009		Detected Time:	00:22
	Start Date:	30/01/2009		Start Time:	00:17
	Anticipated Clear Date:	30/01/2009		Anticipated Clear Time:	06:30
	Incident Headline:	POLPERRO DSL 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Spares have been ordered Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 30/01/2009 03:50