Thursday, April 30, 2009

Broadband Incident Report : : ROYSTON MUX 102 : LOSS OF SERVICE : Reference 11300 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11300   Issue : FINAL  
  Detected Date: 30/04/2009   Detected Time: 17:18  
  Start Date: 30/04/2009   Start Time: 17:04  
  Actual Clear Date: 30/04/2009   Actual Clear Time: 19:20  
     
  Incident Headline: : ROYSTON MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01763
 
     

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System Time Stamp: 30/04/2009 22:26

Broadband Incident Report : : ROYSTON MUX 102 : LOSS OF SERVICE : Reference 11300 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11300   Issue : 4  
  Detected Date: 30/04/2009   Detected Time: 17:18  
  Start Date: 30/04/2009   Start Time: 17:04  
  Anticipated Clear Date: 30/04/2009   Anticipated Clear Time: 20:57  
     
  Incident Headline: : ROYSTON MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 19:20 , we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01763
 
     

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System Time Stamp: 30/04/2009 20:07

Broadband Incident Report : : ROYSTON MUX 102 : LOSS OF SERVICE : Reference 11300 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11300   Issue : 3  
  Detected Date: 30/04/2009   Detected Time: 17:18  
  Start Date: 30/04/2009   Start Time: 17:04  
  Anticipated Clear Date: 30/04/2009   Anticipated Clear Time: 20:03  
     
  Incident Headline: : ROYSTON MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01763
 
     

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System Time Stamp: 30/04/2009 19:06

Broadband Incident Report : : ROYSTON MUX 102 : LOSS OF SERVICE : Reference 11300 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11300   Issue : 2  
  Detected Date: 30/04/2009   Detected Time: 17:18  
  Start Date: 30/04/2009   Start Time: 17:04  
  Anticipated Clear Date: 30/04/2009   Anticipated Clear Time: 19:15  
     
  Incident Headline: : ROYSTON MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01763
 
     

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System Time Stamp: 30/04/2009 18:20

Broadband Incident Report : : ROYSTON MUX 102 : LOSS OF SERVICE : Reference 11300 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11300   Issue : 1  
  Detected Date: 30/04/2009   Detected Time: 17:18  
  Start Date: 30/04/2009   Start Time: 17:04  
  Anticipated Clear Date: 30/04/2009   Anticipated Clear Time: 19:04  
     
  Incident Headline: : ROYSTON MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01763
 
     

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System Time Stamp: 30/04/2009 17:30

Broadband Incident Report : ROYSTON MUX 102 : LOSS OF SERVICE : Reference 11224 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11224   Issue : FINAL  
  Detected Date: 29/04/2009   Detected Time: 17:44  
  Start Date: 29/04/2009   Start Time: 17:43  
  Actual Clear Date: 29/04/2009   Actual Clear Time: 23:20  
     
  Incident Headline: ROYSTON MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01763
 
     

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System Time Stamp: 30/04/2009 02:08

Broadband Incident Report : ROYSTON MUX 102 : LOSS OF SERVICE : Reference 11224 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11224   Issue : 5  
  Detected Date: 29/04/2009   Detected Time: 17:44  
  Start Date: 29/04/2009   Start Time: 17:43  
  Anticipated Clear Date: 30/04/2009   Anticipated Clear Time: 02:00  
     
  Incident Headline: ROYSTON MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 23:20, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01763
 
     

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System Time Stamp: 30/04/2009 00:06

Wednesday, April 29, 2009

Broadband Incident Report : ROYSTON MUX 102 : LOSS OF SERVICE : Reference 11224 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11224   Issue : 4  
  Detected Date: 29/04/2009   Detected Time: 17:44  
  Start Date: 29/04/2009   Start Time: 17:43  
  Anticipated Clear Date: 30/04/2009   Anticipated Clear Time: 02:00  
     
  Incident Headline: ROYSTON MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01763
 
     

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System Time Stamp: 29/04/2009 22:52

Broadband Incident Report : ROYSTON MUX 102 : LOSS OF SERVICE : Reference 11224 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11224   Issue : 3  
  Detected Date: 29/04/2009   Detected Time: 17:44  
  Start Date: 29/04/2009   Start Time: 17:43  
  Anticipated Clear Date: 29/04/2009   Anticipated Clear Time: 23:21  
     
  Incident Headline: ROYSTON MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01763
 
     

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System Time Stamp: 29/04/2009 22:23

Broadband Incident Report : ROYSTON MUX 102 : LOSS OF SERVICE : Reference 11224 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11224   Issue : 2  
  Detected Date: 29/04/2009   Detected Time: 17:44  
  Start Date: 29/04/2009   Start Time: 17:43  
  Anticipated Clear Date: 29/04/2009   Anticipated Clear Time: 22:45  
     
  Incident Headline: ROYSTON MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 19.30, we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01763
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 29/04/2009 19:46

Broadband Incident Report : : ROYSTON MUX 102 : LOSS OF SERVICE : Reference 11224 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11224   Issue : 1  
  Detected Date: 29/04/2009   Detected Time: 17:44  
  Start Date: 29/04/2009   Start Time: 17:43  
  Anticipated Clear Date: 29/04/2009   Anticipated Clear Time: 19:43  
     
  Incident Headline: : ROYSTON MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01763
 
     

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System Time Stamp: 29/04/2009 18:23

Tuesday, April 28, 2009

Broadband Incident Report : BOLTON ATM NODE 2 : PARTIAL LOSS OF SERVICE : Reference 10855 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10855   Issue : FINAL  
  Detected Date: 27/04/2009   Detected Time: 15:15  
  Start Date: 27/04/2009   Start Time: 15:14  
  Actual Clear Date: 27/04/2009   Actual Clear Time: 19:47  
     
  Incident Headline: BOLTON ATM NODE 2 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
012040122901254LLLC0To Fo
012040122901254
 
     

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System Time Stamp: 28/04/2009 06:17

Broadband Incident Report : WYTHALL MUX 101 : LOSS OF SERVICE : Reference 10878 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10878   Issue : FINAL  
  Detected Date: 28/04/2009   Detected Time: 02:05  
  Start Date: 28/04/2009   Start Time: 01:58  
  Actual Clear Date: 28/04/2009   Actual Clear Time: 02:30  
     
  Incident Headline: WYTHALL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01564
 
     

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System Time Stamp: 28/04/2009 05:35

Broadband Incident Report : BOLTON NODE 2 : LOSS OF SERVICE : Reference 10855 : Issue 10 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10855   Issue : 10  
  Detected Date: 27/04/2009   Detected Time: 15:15  
  Start Date: 27/04/2009   Start Time: 15:14  
  Anticipated Clear Date: 28/04/2009   Anticipated Clear Time: 06:00  
     
  Incident Headline: BOLTON NODE 2 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored, we are now monitoring for an extended stability period.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0120401229012530125401255
012570128201539016121016127
016128016134016135016149016163
016164016165016166016170016172
016174016176016177016179016195
016197017060177201942LLLC0
0177201942
 
     

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System Time Stamp: 28/04/2009 04:52