Broadband Incident Report : : GLASGOW SOUTH MUX 301 & CHILD MUX 302: LOSS OF SERVICE : Reference 17836 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17836		Issue :	5
	Detected Date:	18/07/2009		Detected Time:	17:21
	Start Date:	18/07/2009		Start Time:	17:20
	Anticipated Clear Date:	18/07/2009		Anticipated Clear Time:	23:19
	Incident Headline:	: GLASGOW SOUTH MUX 301 & CHILD MUX 302: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	014141 014142

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System Time Stamp: 18/07/2009 22:29

Broadband Incident Report : : GLASGOW SOUTH MUX 301 & CHILD MUX 302: LOSS OF SERVICE : Reference 17836 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17836		Issue :	4
	Detected Date:	18/07/2009		Detected Time:	17:21
	Start Date:	18/07/2009		Start Time:	17:20
	Anticipated Clear Date:	18/07/2009		Anticipated Clear Time:	20:13
	Incident Headline:	: GLASGOW SOUTH MUX 301 & CHILD MUX 302: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	014141 014142

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System Time Stamp: 18/07/2009 19:15

Broadband Incident Report : : GLASGOW SOUTH MUX 301 & CHILD MUX 302: LOSS OF SERVICE : Reference 17836 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17836		Issue :	3
	Detected Date:	18/07/2009		Detected Time:	17:21
	Start Date:	18/07/2009		Start Time:	17:20
	Anticipated Clear Date:	18/07/2009		Anticipated Clear Time:	19:26
	Incident Headline:	: GLASGOW SOUTH MUX 301 & CHILD MUX 302: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	014141 014142

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System Time Stamp: 18/07/2009 18:28

Broadband Incident Report : : GLASGOW SOUTH MUX 301 & CHILD MUX 302: LOSS OF SERVICE : Reference 17836 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17836		Issue :	2
	Detected Date:	18/07/2009		Detected Time:	17:21
	Start Date:	18/07/2009		Start Time:	17:20
	Anticipated Clear Date:	18/07/2009		Anticipated Clear Time:	19:20
	Incident Headline:	: GLASGOW SOUTH MUX 301 & CHILD MUX 302: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	014141 014142

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System Time Stamp: 18/07/2009 18:01

Broadband Incident Report : : GLASGOW SOUTH MUX 301 & CHILD MUX 302: LOSS OF SERVICE : Reference 17836 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17836		Issue :	1
	Detected Date:	18/07/2009		Detected Time:	17:21
	Start Date:	18/07/2009		Start Time:	17:20
	Anticipated Clear Date:	18/07/2009		Anticipated Clear Time:	19:20
	Incident Headline:	: GLASGOW SOUTH MUX 301 & CHILD MUX 302: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	014141 014142

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System Time Stamp: 18/07/2009 17:39

Broadband Incident Report : : MARAZION DSL 101 : LOSS OF SERVICE : Reference 17792 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17792		Issue :	FINAL
	Detected Date:	18/07/2009		Detected Time:	01:24
	Start Date:	18/07/2009		Start Time:	01:20
	Actual Clear Date:	18/07/2009		Actual Clear Time:	09:51
	Incident Headline:	: MARAZION DSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01736

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System Time Stamp: 18/07/2009 13:26

Broadband Incident Report : : PENZANCE MUX 302: LOSS OF SERVICE : Reference 17808 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17808		Issue :	FINAL
	Detected Date:	18/07/2009		Detected Time:	07:47
	Start Date:	18/07/2009		Start Time:	05:29
	Actual Clear Date:	18/07/2009		Actual Clear Time:	09:51
	Incident Headline:	: PENZANCE MUX 302: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01736

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System Time Stamp: 18/07/2009 13:19

Broadband Incident Report : : MARAZION DSL 101 : LOSS OF SERVICE : Reference 17792 : Issue 6 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17792		Issue :	6
	Detected Date:	18/07/2009		Detected Time:	01:24
	Start Date:	18/07/2009		Start Time:	01:20
	Anticipated Clear Date:	18/07/2009		Anticipated Clear Time:	12:15
	Incident Headline:	: MARAZION DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 09:51, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01736

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System Time Stamp: 18/07/2009 11:20

Broadband Incident Report : : PENZANCE MUX 302: LOSS OF SERVICE : Reference 17808 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17808		Issue :	3
	Detected Date:	18/07/2009		Detected Time:	07:47
	Start Date:	18/07/2009		Start Time:	05:29
	Anticipated Clear Date:	18/07/2009		Anticipated Clear Time:	12:51
	Incident Headline:	: PENZANCE MUX 302: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 09:51, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01736

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System Time Stamp: 18/07/2009 11:17

Broadband Incident Report : : MARAZION DSL 101 : LOSS OF SERVICE : Reference 17792 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17792		Issue :	5
	Detected Date:	18/07/2009		Detected Time:	01:24
	Start Date:	18/07/2009		Start Time:	01:20
	Anticipated Clear Date:	18/07/2009		Anticipated Clear Time:	11:15
	Incident Headline:	: MARAZION DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01736

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System Time Stamp: 18/07/2009 09:18

Broadband Incident Report : : PENZANCE MUX 302: LOSS OF SERVICE : Reference 17808 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17808		Issue :	2
	Detected Date:	18/07/2009		Detected Time:	07:47
	Start Date:	18/07/2009		Start Time:	05:29
	Anticipated Clear Date:	18/07/2009		Anticipated Clear Time:	10:29
	Incident Headline:	: PENZANCE MUX 302: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01736

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System Time Stamp: 18/07/2009 09:12

Broadband Incident Report : : PENZANCE MUX 302: LOSS OF SERVICE : Reference 17808 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17808		Issue :	1
	Detected Date:	18/07/2009		Detected Time:	07:47
	Start Date:	18/07/2009		Start Time:	05:29
	Anticipated Clear Date:	18/07/2009		Anticipated Clear Time:	10:29
	Incident Headline:	: PENZANCE MUX 302: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01736

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System Time Stamp: 18/07/2009 08:12

Broadband Incident Report : MARAZION DSL 101 : LOSS OF SERVICE : Reference 17792 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17792		Issue :	4
	Detected Date:	18/07/2009		Detected Time:	01:24
	Start Date:	18/07/2009		Start Time:	01:20
	Anticipated Clear Date:	18/07/2009		Anticipated Clear Time:	07:42
	Incident Headline:	MARAZION DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01736

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System Time Stamp: 18/07/2009 06:43

Broadband Incident Report : : MARAZION DSL 101 : LOSS OF SERVICE : Reference 17792 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17792		Issue :	3
	Detected Date:	18/07/2009		Detected Time:	01:24
	Start Date:	18/07/2009		Start Time:	01:20
	Anticipated Clear Date:	18/07/2009		Anticipated Clear Time:	05:38
	Incident Headline:	: MARAZION DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01736

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System Time Stamp: 18/07/2009 04:43