AAISP BT Incident Reports & Planned Work: 2009-07-26

Friday, July 31, 2009

Broadband Incident Report : : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

18840

Issue :

FINAL

Detected Date:

31/07/2009

Detected Time:

09:56

Start Date:

31/07/2009

Start Time:

09:54

Actual Clear Date:

31/07/2009

Actual Clear Time:

16:40

Incident Headline:

: 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users will have experiencied a loss of Broadband Service.

Progress Details:

Service has been restored by completing a
Card Change

This issue may have been due to
an Equipment Failure

BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01479

01764

01786

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/07/2009 20:34

Broadband Incident Report : : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue 10 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

18840

Issue :

Detected Date:

31/07/2009

Detected Time:

09:56

Start Date:

31/07/2009

Start Time:

09:54

Anticipated Clear Date:

31/07/2009

Anticipated Clear Time:

19:40

Incident Headline:

: 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 16:40, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

Dialling Codes Affected:

01479

01764

01786

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/07/2009 16:48

Broadband Incident Report : : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue 9 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

18840

Issue :

Detected Date:

31/07/2009

Detected Time:

09:56

Start Date:

31/07/2009

Start Time:

09:54

Anticipated Clear Date:

31/07/2009

Anticipated Clear Time:

17:30

Incident Headline:

: 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

Dialling Codes Affected:

01479

01764

01786

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/07/2009 15:44

Broadband Incident Report : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue 8 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

18840

Issue :

Detected Date:

31/07/2009

Detected Time:

09:56

Start Date:

31/07/2009

Start Time:

09:54

Anticipated Clear Date:

31/07/2009

Anticipated Clear Time:

15:59

Incident Headline:

4 MUX EAST OF SCOTLAND : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

Dialling Codes Affected:

01479

01764

01786

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/07/2009 15:05

Broadband Incident Report : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue 7 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

18840

Issue :

Detected Date:

31/07/2009

Detected Time:

09:56

Start Date:

31/07/2009

Start Time:

09:54

Anticipated Clear Date:

31/07/2009

Anticipated Clear Time:

14:07

Incident Headline:

4 MUX EAST OF SCOTLAND : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 13:48, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

Dialling Codes Affected:

01479

01764

01786

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/07/2009 14:10

Broadband Incident Report : : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue 6 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

18840

Issue :

Detected Date:

31/07/2009

Detected Time:

09:56

Start Date:

31/07/2009

Start Time:

09:54

Anticipated Clear Date:

31/07/2009

Anticipated Clear Time:

14:45

Incident Headline:

: 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

Dialling Codes Affected:

01479

01764

01786

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/07/2009 13:46

Broadband Incident Report : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue 5 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

18840

Issue :

Detected Date:

31/07/2009

Detected Time:

09:56

Start Date:

31/07/2009

Start Time:

09:54

Anticipated Clear Date:

31/07/2009

Anticipated Clear Time:

12:25

Incident Headline:

4 MUX EAST OF SCOTLAND : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 12:08, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

Dialling Codes Affected:

01479

01764

01786

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/07/2009 12:30

Broadband Incident Report : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue 4 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

18840

Issue :

Detected Date:

31/07/2009

Detected Time:

09:56

Start Date:

31/07/2009

Start Time:

09:54

Anticipated Clear Date:

31/07/2009

Anticipated Clear Time:

13:14

Incident Headline:

4 MUX EAST OF SCOTLAND : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

Dialling Codes Affected:

01479

01764

01786

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/07/2009 12:17

Broadband Incident Report : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue 3 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

18840

Issue :

Detected Date:

31/07/2009

Detected Time:

09:56

Start Date:

31/07/2009

Start Time:

09:54

Anticipated Clear Date:

31/07/2009

Anticipated Clear Time:

12:51

Incident Headline:

4 MUX EAST OF SCOTLAND : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

Dialling Codes Affected:

01479

01764

01786

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/07/2009 11:55

Broadband Incident Report : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue 2 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

18840

Issue :

Detected Date:

31/07/2009

Detected Time:

09:56

Start Date:

31/07/2009

Start Time:

09:54

Anticipated Clear Date:

31/07/2009

Anticipated Clear Time:

11:54

Incident Headline:

4 MUX EAST OF SCOTLAND : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

Dialling Codes Affected:

01479

01764

01786

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/07/2009 10:22

Broadband Incident Report : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

18840

Issue :

Detected Date:

31/07/2009

Detected Time:

09:56

Start Date:

31/07/2009

Start Time:

09:54

Anticipated Clear Date:

31/07/2009

Anticipated Clear Time:

11:54

Incident Headline:

4 MUX EAST OF SCOTLAND : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

Dialling Codes Affected:

01479

01764

01786

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/07/2009 10:17

Thursday, July 30, 2009

Broadband Incident Report : : READING 4 EDGE SWITCH ROUTER 2 : LOSS OF SERVICE : Reference 18737 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

18737

Issue :

Detected Date:

30/07/2009

Detected Time:

08:54

Start Date:

30/07/2009

Start Time:

08:54

Anticipated Clear Date:

30/07/2009

Anticipated Clear Time:

10:54

Incident Headline:

: READING 4 EDGE SWITCH ROUTER 2 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html

Progress Details:

Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.

Dialling Codes Affected:

01173

01179

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 30/07/2009 09:09

Tuesday, July 28, 2009

Broadband Incident Report : : 4 MUXS CRIEFF AREA : INCIDENT CANCELLED : Reference 18620 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

18620

Issue :

FINAL

Detected Date:

28/07/2009

Detected Time:

22:34

Start Date:

28/07/2009

Start Time:

22:30

Actual Clear Date:

28/07/2009

Actual Clear Time:

22:30

Incident Headline:

: 4 MUXS CRIEFF AREA : INCIDENT CANCELLED

Incident Details:

Some of your Broadband End Users will have experiencied a loss of Broadband Service.

Progress Details:

This issue may have been due to

A Planned Works

BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01479

01764

01786

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 28/07/2009 23:20

Broadband Incident Report : : 4 MUXS CRIEFF AREA : LOSS OF SERVICE : Reference 18620 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

18620

Issue :

Detected Date:

28/07/2009

Detected Time:

22:34

Start Date:

28/07/2009

Start Time:

22:30

Anticipated Clear Date:

29/07/2009

Anticipated Clear Time:

00:30

Incident Headline:

: 4 MUXS CRIEFF AREA : LOSS OF SERVICE

Incident Details:

Progress Details:

Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.

Dialling Codes Affected:

01479

01764

01786

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 28/07/2009 22:50

AAISP BT Incident Reports & Planned Work

Friday, July 31, 2009

Broadband Incident Report : : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue FINAL :

Broadband Incident Report : : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue 10 :

Broadband Incident Report : : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue 9 :

Broadband Incident Report : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue 8 :

Broadband Incident Report : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue 7 :

Broadband Incident Report : : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue 6 :

Broadband Incident Report : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue 5 :

Broadband Incident Report : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue 4 :

Broadband Incident Report : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue 3 :

Broadband Incident Report : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue 2 :

Broadband Incident Report : 4 MUX EAST OF SCOTLAND : LOSS OF SERVICE : Reference 18840 : Issue 1 :

Thursday, July 30, 2009

Broadband Incident Report : : READING 4 EDGE SWITCH ROUTER 2 : LOSS OF SERVICE : Reference 18737 : Issue 1 :

Tuesday, July 28, 2009

Broadband Incident Report : : 4 MUXS CRIEFF AREA : INCIDENT CANCELLED : Reference 18620 : Issue FINAL :

Broadband Incident Report : : 4 MUXS CRIEFF AREA : LOSS OF SERVICE : Reference 18620 : Issue 1 :

Links

Archive

Friday, July 31, 2009

Thursday, July 30, 2009

Tuesday, July 28, 2009

Links

Archive

Subscribe To