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BT Wholesale - Broadband Incident Report | ||||||
Please read the following incident report as it could have an impact on some of your end users | ||||||
BT Incident Reference: | 30343 | Issue : | 2 | |||
Detected Date: | 08/12/2009 | Detected Time: | 22:19 | |||
Start Date: | 08/12/2009 | Start Time: | 22:15 | |||
Anticipated Clear Date: | 23/12/2009 | Anticipated Clear Time: | 15:00 | |||
Incident Headline: | EDGE SWITCH ROUTER ISSUES : ONGOING INVESTIGATIONS | |||||
Incident Details: | At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. | |||||
Progress Details: | BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible. | |||||
Dialling Codes Affected: | | |||||
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Incident Manager - Automatic Mailer.
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System Time Stamp: 18/12/2009 19:20