Friday, April 30, 2010

Broadband Incident Report : : CANARY WHARF MSAN 302 : LOSS OF SERVICE : Reference 12361 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12361   Issue : FINAL  
  Detected Date: 30/04/2010   Detected Time: 14:10  
  Start Date: 30/04/2010   Start Time: 14:10  
  Actual Clear Date: 30/04/2010   Actual Clear Time: 15:05  
     
  Incident Headline: : CANARY WHARF MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02030690203222020322902070010207005
02070680207093020716802073660207510
02075150207517020751902075310207536
0207537020753802077190207987To Fo
0207537020753802077190207987
 
     

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System Time Stamp: 30/04/2010 15:29

Broadband Incident Report : : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12313   Issue : 4  
  Detected Date: 30/04/2010   Detected Time: 09:29  
  Start Date: 30/04/2010   Start Time: 09:27  
  Anticipated Clear Date: 04/05/2010   Anticipated Clear Time: 16:00  
     
  Incident Headline: : CULBOKIE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 30/04/2010 15:15

Broadband Incident Report : : CANARY WHARF MSAN 302 : LOSS OF SERVICE : Reference 12361 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12361   Issue : 1  
  Detected Date: 30/04/2010   Detected Time: 14:10  
  Start Date: 30/04/2010   Start Time: 14:10  
  Anticipated Clear Date: 30/04/2010   Anticipated Clear Time: 17:10  
     
  Incident Headline: : CANARY WHARF MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02030690203222020322902070010207005
02070680207093020716802073660207510
02075150207517020751902075310207536
0207537020753802077190207987To Fo
0207537020753802077190207987
 
     

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System Time Stamp: 30/04/2010 14:47

Broadband Incident Report : : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12313   Issue : 3  
  Detected Date: 30/04/2010   Detected Time: 09:29  
  Start Date: 30/04/2010   Start Time: 09:27  
  Anticipated Clear Date: 30/04/2010   Anticipated Clear Time: 13:25  
     
  Incident Headline: : CULBOKIE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 30/04/2010 11:59

Broadband Incident Report : : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12313   Issue : 2  
  Detected Date: 30/04/2010   Detected Time: 09:29  
  Start Date: 30/04/2010   Start Time: 09:27  
  Anticipated Clear Date: 30/04/2010   Anticipated Clear Time: 11:20  
     
  Incident Headline: : CULBOKIE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 30/04/2010 10:28

Broadband Incident Report : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12313   Issue : 1  
  Detected Date: 30/04/2010   Detected Time: 09:29  
  Start Date: 30/04/2010   Start Time: 09:27  
  Anticipated Clear Date: 30/04/2010   Anticipated Clear Time: 11:27  
     
  Incident Headline: CULBOKIE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
SELECT ONE OF THE OPTIONS BELOW

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 30/04/2010 10:11

Broadband Incident Report : CANARY WHARF MSAN 302 : LOSS OF SERVICE : Reference 12299 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12299   Issue : FINAL  
  Detected Date: 30/04/2010   Detected Time: 05:41  
  Start Date: 30/04/2010   Start Time: 05:41  
  Actual Clear Date: 30/04/2010   Actual Clear Time: 06:05  
     
  Incident Headline: CANARY WHARF MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has automatically restored.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02030690203222020700102070050207068
02070930207168020736602075100207515
02075170207519020753102075360207537
0207538020771902079870207536
 
     

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System Time Stamp: 30/04/2010 06:16

Broadband Incident Report : CANARY WHARF MSAN 302 : LOSS OF SERVICE : Reference 12299 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12299   Issue : 1  
  Detected Date: 30/04/2010   Detected Time: 05:41  
  Start Date: 30/04/2010   Start Time: 05:41  
  Anticipated Clear Date: 30/04/2010   Anticipated Clear Time: 07:41  
     
  Incident Headline: CANARY WHARF MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02030690203222020700102070050207068
02070930207168020736602075100207515
02075170207519020753102075360207537
0207538020771902079870207536
 
     

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System Time Stamp: 30/04/2010 05:47

****SPAM:6.9**** Broadband Incident Report : : BIRMINGHAM ATM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 12272 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12272   Issue : FINAL  
  Detected Date: 29/04/2010   Detected Time: 22:40  
  Start Date: 29/04/2010   Start Time: 22:30  
  Actual Clear Date: 30/04/2010   Actual Clear Time: 00:49  
     
  Incident Headline: : BIRMINGHAM ATM NODE 10185 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card change.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01162012120012121012123012124
012132012134012135012150012152
01215501216001216201216801291
0143201453014550154301570
0165601664016760168501789
01792018270190502085040208505
02920190292021029202202920230292025
02920300292034029203502920370292038
02920390292041029206402920660292072
029204102920640292066
 
     

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System Time Stamp: 30/04/2010 01:10

Broadband Incident Report : BIRMINGHAM ATM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 12272 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12272   Issue : 2  
  Detected Date: 29/04/2010   Detected Time: 22:40  
  Start Date: 29/04/2010   Start Time: 22:30  
  Anticipated Clear Date: 30/04/2010   Anticipated Clear Time: 01:30  
     
  Incident Headline: BIRMINGHAM ATM NODE 10185 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01162012120012121012123012124
012132012134012135012150012152
01215501216001216201216801291
0143201453014550154301570
0165601664016760168501789
01792018270190502085040208505
02920190292021029202202920230292025
02920300292034029203502920370292038
02920390292041029206402920660292072
029204102920640292066
 
     

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System Time Stamp: 30/04/2010 00:09

Thursday, April 29, 2010

****SPAM:6.4**** Broadband Incident Report : : BIRMINGHAM ATM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 12272 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12272   Issue : 1  
  Detected Date: 29/04/2010   Detected Time: 22:40  
  Start Date: 29/04/2010   Start Time: 22:30  
  Anticipated Clear Date: 30/04/2010   Anticipated Clear Time: 00:30  
     
  Incident Headline: : BIRMINGHAM ATM NODE 10185 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01162012120012121012123012124
012132012134012135012150012152
01215501216001216201216801291
0143201453014550154301570
0165601664016760168501789
01792018270190502085040208505
02920190292021029202202920230292025
02920300292034029203502920370292038
02920390292041029206402920660292072
029204102920640292066
 
     

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System Time Stamp: 29/04/2010 23:23

Broadband Incident Report : : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12068 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12068   Issue : FINAL  
  Detected Date: 28/04/2010   Detected Time: 11:52  
  Start Date: 28/04/2010   Start Time: 11:20  
  Actual Clear Date: 29/04/2010   Actual Clear Time: 13:00  
     
  Incident Headline: : CULBOKIE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to
an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 29/04/2010 16:08

Wednesday, April 28, 2010

Broadband Incident Report : : NEWPORT : PARTIAL LOSS OF SERVICE : Reference 12125 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12125   Issue : FINAL  
  Detected Date: 28/04/2010   Detected Time: 21:58  
  Start Date: 28/04/2010   Start Time: 21:20  
  Actual Clear Date: 28/04/2010   Actual Clear Time: 22:04  
     
  Incident Headline: : NEWPORT : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
----------------------------------
Card Reseat
----------------------------------BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
012910149501597
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 28/04/2010 22:39