Saturday, May 22, 2010

Broadband Incident Report : : MANCHESTER HG1 FOR EELS ISP : LOSS OF SERVICE : Reference 14265 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14265   Issue : FINAL  
  Detected Date: 21/05/2010   Detected Time: 19:14  
  Start Date: 21/05/2010   Start Time: 19:11  
  Actual Clear Date: 21/05/2010   Actual Clear Time: 23:13  
     
  Incident Headline: : MANCHESTER HG1 FOR EELS ISP : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Reset of Application
This issue may have been due to
a Cable Fault
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 22/05/2010 00:25

Friday, May 21, 2010

Broadband Incident Report : : MIDDLESBROUGH NODE 2 : PARTIAL LOSS OF SERVICE : Reference 14138 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14138   Issue : 1  
  Detected Date: 21/05/2010   Detected Time: 05:26  
  Start Date: 21/05/2010   Start Time: 05:22  
  Anticipated Clear Date: 21/05/2010   Anticipated Clear Time: 05:28  
     
  Incident Headline: : MIDDLESBROUGH NODE 2 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a degradation of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Reseat
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0174001833
 
     

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System Time Stamp: 21/05/2010 05:55

Thursday, May 20, 2010

Broadband Incident Report : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12313   Issue : FINAL  
  Detected Date: 30/04/2010   Detected Time: 09:29  
  Start Date: 30/04/2010   Start Time: 09:27  
  Actual Clear Date: 19/05/2010   Actual Clear Time: 15:47  
     
  Incident Headline: CULBOKIE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 20/05/2010 10:48

Broadband Incident Report : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12313   Issue : FINAL  
  Detected Date: 30/04/2010   Detected Time: 09:29  
  Start Date: 30/04/2010   Start Time: 09:27  
  Actual Clear Date:   Actual Clear Time:  
     
  Incident Headline: CULBOKIE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 20/05/2010 09:50

Wednesday, May 19, 2010

Broadband Incident Report : : 4 MUXES IN DOLGELLAU AREA : LOSS OF SERVICE : Reference 13908 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13908   Issue : FINAL  
  Detected Date: 19/05/2010   Detected Time: 11:53  
  Start Date: 19/05/2010   Start Time: 11:48  
  Actual Clear Date: 19/05/2010   Actual Clear Time: 21:00  
     
  Incident Headline: : 4 MUXES IN DOLGELLAU AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Cable repair

This issue may have been due to
a Cable Fault
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
013410175801766
 
     

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System Time Stamp: 19/05/2010 21:41

Broadband Incident Report : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12313   Issue : FINAL  
  Detected Date: 30/04/2010   Detected Time: 09:29  
  Start Date: 30/04/2010   Start Time: 09:27  
  Actual Clear Date:   Actual Clear Time:  
     
  Incident Headline: CULBOKIE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 19/05/2010 18:51

Broadband Incident Report : 4 MUXES IN DOLGELLAU AREA : LOSS OF SERVICE : Reference 13908 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13908   Issue : 4  
  Detected Date: 19/05/2010   Detected Time: 11:53  
  Start Date: 19/05/2010   Start Time: 11:48  
  Anticipated Clear Date: 19/05/2010   Anticipated Clear Time: 20:00  
     
  Incident Headline: 4 MUXES IN DOLGELLAU AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
013410175801766
 
     

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System Time Stamp: 19/05/2010 15:49

Broadband Incident Report : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12313   Issue : FINAL  
  Detected Date: 30/04/2010   Detected Time: 09:29  
  Start Date: 30/04/2010   Start Time: 09:27  
  Actual Clear Date:   Actual Clear Time:  
     
  Incident Headline: CULBOKIE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 19/05/2010 15:22

Broadband Incident Report : 4 MUXES IN DOLGELLAU AREA : LOSS OF SERVICE : Reference 13908 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13908   Issue : 3  
  Detected Date: 19/05/2010   Detected Time: 11:53  
  Start Date: 19/05/2010   Start Time: 11:48  
  Anticipated Clear Date: 19/05/2010   Anticipated Clear Time: 20:00  
     
  Incident Headline: 4 MUXES IN DOLGELLAU AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
013410175801766
 
     

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System Time Stamp: 19/05/2010 13:21

Broadband Incident Report : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12313 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12313   Issue : FINAL  
  Detected Date: 30/04/2010   Detected Time: 09:29  
  Start Date: 30/04/2010   Start Time: 09:27  
  Actual Clear Date:   Actual Clear Time:  
     
  Incident Headline: CULBOKIE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 19/05/2010 13:10

Broadband Incident Report : 4 MUXES IN DOLGELLAU AREA : LOSS OF SERVICE : Reference 13908 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13908   Issue : 2  
  Detected Date: 19/05/2010   Detected Time: 11:53  
  Start Date: 19/05/2010   Start Time: 11:48  
  Anticipated Clear Date: 19/05/2010   Anticipated Clear Time: 13:48  
     
  Incident Headline: 4 MUXES IN DOLGELLAU AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
013410175801766
 
     

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System Time Stamp: 19/05/2010 12:15

Broadband Incident Report : : MANCHESTER HG1 FOR ASTRAZENECA ISP : LOSS OF SERVICE : Reference 13847 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13847   Issue : FINAL  
  Detected Date: 18/05/2010   Detected Time: 16:10  
  Start Date: 18/05/2010   Start Time: 14:10  
  Actual Clear Date: 19/05/2010   Actual Clear Time: 04:27  
     
  Incident Headline: : MANCHESTER HG1 FOR ASTRAZENECA ISP : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Change
This issue may have been due to
a Hardware Failure


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 19/05/2010 05:00

Broadband Incident Report : : MANCHESTER HG1 FOR ASTRAZENECA ISP : LOSS OF SERVICE : Reference 13847 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13847   Issue : 7  
  Detected Date: 18/05/2010   Detected Time: 16:10  
  Start Date: 18/05/2010   Start Time: 14:10  
  Anticipated Clear Date: 19/05/2010   Anticipated Clear Time: 06:00  
     
  Incident Headline: : MANCHESTER HG1 FOR ASTRAZENECA ISP : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 19/05/2010 04:05

Broadband Incident Report : : MANCHESTER HG1 FOR ASTRAZENECA ISP : LOSS OF SERVICE : Reference 13847 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13847   Issue : 6  
  Detected Date: 18/05/2010   Detected Time: 16:10  
  Start Date: 18/05/2010   Start Time: 14:10  
  Anticipated Clear Date: 19/05/2010   Anticipated Clear Time: 06:00  
     
  Incident Headline: : MANCHESTER HG1 FOR ASTRAZENECA ISP : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 19/05/2010 02:58

Broadband Incident Report : : MANCHESTER HG1 FOR ASTRAZENECA ISP : LOSS OF SERVICE : Reference 13847 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13847   Issue : 5  
  Detected Date: 18/05/2010   Detected Time: 16:10  
  Start Date: 18/05/2010   Start Time: 14:10  
  Anticipated Clear Date: 19/05/2010   Anticipated Clear Time: 04:00  
     
  Incident Headline: : MANCHESTER HG1 FOR ASTRAZENECA ISP : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 19/05/2010 02:02