Broadband Incident Report : : BURY ST EDMUNDS NODE 09007 : PARTIAL LOSS OF SERVICE : Reference 23492 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23492		Issue :	FINAL
	Detected Date:	20/08/2010		Detected Time:	01:27
	Start Date:	20/08/2010		Start Time:	01:21
	Actual Clear Date:	20/08/2010		Actual Clear Time:	02:15
	Incident Headline:	: BURY ST EDMUNDS NODE 09007 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a configuration change. This issue may have been due to a data fault. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01284 01359 01440

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System Time Stamp: 20/08/2010 02:44

Broadband Incident Report : : BURY ST EDMUNDS NODE 09007 : PARTIAL LOSS OF SERVICE : Reference 23492 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23492		Issue :	1
	Detected Date:	20/08/2010		Detected Time:	01:27
	Start Date:	20/08/2010		Start Time:	01:21
	Anticipated Clear Date:	20/08/2010		Anticipated Clear Time:	03:21
	Incident Headline:	: BURY ST EDMUNDS NODE 09007 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01284 01359 01440

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System Time Stamp: 20/08/2010 02:00

****SPAM:5.4**** Broadband Incident Report : : READING NODE 05211 : LOSS OF SERVICE : Reference 23357 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23357		Issue :	FINAL
	Detected Date:	18/08/2010		Detected Time:	14:42
	Start Date:	18/08/2010		Start Time:	14:38
	Actual Clear Date:	18/08/2010		Actual Clear Time:	20:30
	Incident Headline:	: READING NODE 05211 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01189 01202 01235 01243 01258 01280 01326 01392 01454 01458 01494 01548 01566 01608 01672 01730 01736 01752 01822 01934 01983 01993 0238031 0238032 0238034 0238036 0238039 0238042 0238043 0238044 0238048 0238049 0238055 0238057 0238058 0238067 0238068 0238090 LLSM0 To Fo 0238067 0238068 0238090

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System Time Stamp: 18/08/2010 20:42

****SPAM:5.4**** Broadband Incident Report : : READING NODE 05211 : LOSS OF SERVICE : Reference 23357 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23357		Issue :	FINAL
	Detected Date:	18/08/2010		Detected Time:	14:42
	Start Date:	18/08/2010		Start Time:	14:38
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	: READING NODE 05211 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01189 01202 01235 01243 01258 01280 01326 01392 01454 01458 01494 01548 01566 01608 01672 01730 01736 01752 01822 01934 01983 01993 0238031 0238032 0238034 0238036 0238039 0238042 0238043 0238044 0238048 0238049 0238055 0238057 0238058 0238067 0238068 0238090 LLSM0 To Fo 0238067 0238068 0238090

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System Time Stamp: 18/08/2010 20:01

Broadband Incident Report : : READING NODE 05211 : LOSS OF SERVICE : Reference 23357 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23357		Issue :	FINAL
	Detected Date:	18/08/2010		Detected Time:	14:42
	Start Date:	18/08/2010		Start Time:	14:38
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	: READING NODE 05211 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01189 01202 01235 01243 01258 01280 01326 01392 01454 01458 01494 01548 01566 01608 01672 01730 01736 01752 01822 01934 01983 01993 0238031 0238032 0238034 0238036 0238039 0238042 0238043 0238044 0238048 0238049 0238055 0238057 0238058 0238067 0238068 0238090 LLSM0 To Fo 0238067 0238068 0238090

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System Time Stamp: 18/08/2010 18:53

Broadband Incident Report : READING NODE 05211 : LOSS OF SERVICE : Reference 23357 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23357		Issue :	FINAL
	Detected Date:	18/08/2010		Detected Time:	14:42
	Start Date:	18/08/2010		Start Time:	14:38
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	READING NODE 05211 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01189 01202 01235 01243 01258 01280 01326 01392 01454 01458 01494 01548 01566 01608 01672 01730 01736 01752 01822 01934 01983 01993 0238031 0238032 0238034 0238036 0238039 0238042 0238043 0238044 0238048 0238049 0238055 0238057 0238058 0238067 0238068 0238090 LLSM0 To Fo 0238067 0238068 0238090

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System Time Stamp: 18/08/2010 16:45

Broadband Incident Report : : READING NODE 05211 : LOSS OF SERVICE : Reference 23357 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23357		Issue :	FINAL
	Detected Date:	18/08/2010		Detected Time:	14:42
	Start Date:	18/08/2010		Start Time:	14:38
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	: READING NODE 05211 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01189 01202 01235 01243 01258 01280 01326 01392 01454 01458 01494 01548 01566 01608 01672 01730 01736 01752 01822 01934 01983 01993 0238031 0238032 0238034 0238036 0238039 0238042 0238043 0238044 0238048 0238049 0238055 0238057 0238058 0238067 0238068 0238090 LLSM0 To Fo 0238067 0238068 0238090

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System Time Stamp: 18/08/2010 15:49

****SPAM:5.4**** Broadband Incident Report : READING NODE 05211 : LOSS OF SERVICE : Reference 23357 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23357		Issue :	FINAL
	Detected Date:	18/08/2010		Detected Time:	14:42
	Start Date:	18/08/2010		Start Time:	14:38
	Actual Clear Date:	18/08/2010		Actual Clear Time:	15:20
	Incident Headline:	READING NODE 05211 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01189 01202 01235 01243 01258 01280 01326 01392 01454 01458 01494 01548 01566 01608 01672 01730 01736 01752 01822 01934 01983 01993 0238031 0238032 0238034 0238036 0238039 0238042 0238043 0238044 0238048 0238049 0238055 0238057 0238058 0238067 0238068 0238090 LLSM0 To Fo 0238067 0238068 0238090

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System Time Stamp: 18/08/2010 15:34

Broadband Incident Report : : ERX18 READING : PARTIAL LOSS OF SERVICE : Reference 23287 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23287		Issue :	1
	Detected Date:	18/08/2010		Detected Time:	05:40
	Start Date:	18/08/2010		Start Time:	05:38
	Anticipated Clear Date:	18/08/2010		Anticipated Clear Time:	05:58
	Incident Headline:	: ERX18 READING : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a reset of a card. This issue may have been due to an equipment failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 18/08/2010 06:10

Broadband Incident Report : SHREWSBURY NODE 10005 : PARTIAL LOSS OF SERVICE : Reference 23195 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23195		Issue :	FINAL
	Detected Date:	17/08/2010		Detected Time:	05:22
	Start Date:	17/08/2010		Start Time:	05:18
	Actual Clear Date:	17/08/2010		Actual Clear Time:	07:05
	Incident Headline:	SHREWSBURY NODE 10005 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a card reseat. This issue may have been due to an Equipment Failure. ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01686 01948 01952

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System Time Stamp: 17/08/2010 07:12

Broadband Incident Report : : SHREWSBURY NODE 10005 : PARTIAL LOSS OF SERVICE : Reference 23195 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23195		Issue :	2
	Detected Date:	17/08/2010		Detected Time:	05:22
	Start Date:	17/08/2010		Start Time:	05:18
	Anticipated Clear Date:	17/08/2010		Anticipated Clear Time:	07:45
	Incident Headline:	: SHREWSBURY NODE 10005 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01686 01948 01952

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System Time Stamp: 17/08/2010 05:51

Broadband Incident Report : : SHREWSBURY NODE 10005 : PARTIAL LOSS OF SERVICE : Reference 23195 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23195		Issue :	1
	Detected Date:	17/08/2010		Detected Time:	05:22
	Start Date:	17/08/2010		Start Time:	05:18
	Anticipated Clear Date:	17/08/2010		Anticipated Clear Time:	07:18
	Incident Headline:	: SHREWSBURY NODE 10005 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01686 01948 01952

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System Time Stamp: 17/08/2010 05:32

Broadband Incident Report : : HOMEGATEWAY 0 FOR AFFINITI SERVICE PROVIDER : LOSS OF SERVICE : Reference 23029 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23029		Issue :	FINAL
	Detected Date:	14/08/2010		Detected Time:	20:03
	Start Date:	14/08/2010		Start Time:	20:00
	Actual Clear Date:	15/08/2010		Actual Clear Time:	17:51
	Incident Headline:	: HOMEGATEWAY 0 FOR AFFINITI SERVICE PROVIDER : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a SELECT ONE OF THE OPTIONS BELOW Fibre respiced. This issue may have been due to SELECT ONE OF THE OPTIONS BELOW a Fibre Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 15/08/2010 18:21