Broadband Incident Report : : 4 MUXES IN DORSET AREA : DEGRADED SERVICE : Reference 24859 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24859		Issue :	FINAL
	Detected Date:	04/09/2010		Detected Time:	14:48
	Start Date:	04/09/2010		Start Time:	14:46
	Actual Clear Date:	04/09/2010		Actual Clear Time:	16:55
	Incident Headline:	: 4 MUXES IN DORSET AREA : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a ---------------------------------- Connector Reseat. ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01305 01308 01929 19294

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System Time Stamp: 04/09/2010 17:37

Broadband Incident Report : : 4 MUXES IN DORSET AREA : DEGRADED SERVICE : Reference 24859 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24859		Issue :	2
	Detected Date:	04/09/2010		Detected Time:	14:48
	Start Date:	04/09/2010		Start Time:	14:46
	Anticipated Clear Date:	04/09/2010		Anticipated Clear Time:	16:46
	Incident Headline:	: 4 MUXES IN DORSET AREA : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: ---------------------------------- An Engineer has been tasked to site. ---------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01305 01308 01929 19294

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System Time Stamp: 04/09/2010 15:40

Broadband Incident Report : : WEYMOUTH MUX 101 AND SWANAGE MUX 101 : DEGRADED SERVICE : Reference 24859 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24859		Issue :	1
	Detected Date:	04/09/2010		Detected Time:	14:48
	Start Date:	04/09/2010		Start Time:	14:46
	Anticipated Clear Date:	04/09/2010		Anticipated Clear Time:	16:46
	Incident Headline:	: WEYMOUTH MUX 101 AND SWANAGE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01305 01929 19294

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System Time Stamp: 04/09/2010 15:03

Broadband Incident Report : : EDINBURGH EDGE SWITCH ROUTER 2 : PARTIAL LOSS OF SERVICE : Reference 24720 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24720		Issue :	1
	Detected Date:	03/09/2010		Detected Time:	05:11
	Start Date:	03/09/2010		Start Time:	05:05
	Anticipated Clear Date:	03/09/2010		Anticipated Clear Time:	05:06
	Incident Headline:	: EDINBURGH EDGE SWITCH ROUTER 2 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a degradation of Broadband Service.
	Progress Details:	Service has been restored BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 03/09/2010 05:35

Broadband Incident Report : HARLESDEN : DEGRADED SERVICE : Reference 24587 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24587		Issue :	FINAL
	Detected Date:	01/09/2010		Detected Time:	21:23
	Start Date:	01/09/2010		Start Time:	21:23
	Actual Clear Date:	01/09/2010		Actual Clear Time:	22:27
	Incident Headline:	HARLESDEN : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203132 0203184 0203249 0203269 0208222 0208248 0208354 0208384 0208453 0208566 0208576 0208587 0208707 0208723 0208735 0208740 0208742 0208743 0208746 0208747 0208749 0208751 0208762 0208782 0208795 0208810 0208811 0208818 0208834 0208844 0208867 0208890 0208893 0208900 0208902 0208903 0208922 0208931 0208987 0208991 0208994 0208995 0208996 0208997 0208998 0208995 0208996 0208997

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System Time Stamp: 01/09/2010 23:02

Broadband Incident Report : : HARLESDEN : DEGRADED SERVICE : Reference 24587 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24587		Issue :	1
	Detected Date:	01/09/2010		Detected Time:	21:23
	Start Date:	01/09/2010		Start Time:	21:23
	Anticipated Clear Date:	01/09/2010		Anticipated Clear Time:	23:00
	Incident Headline:	: HARLESDEN : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203132 0203184 0203249 0203269 0208222 0208248 0208354 0208384 0208453 0208566 0208576 0208587 0208707 0208723 0208735 0208740 0208742 0208743 0208746 0208747 0208749 0208751 0208762 0208782 0208795 0208810 0208811 0208818 0208834 0208844 0208867 0208890 0208893 0208900 0208902 0208903 0208922 0208931 0208987 0208991 0208994 0208995 0208996 0208997 0208998 0208995 0208996 0208997

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System Time Stamp: 01/09/2010 21:52

Broadband Incident Report : CROSS HANDS MUX 101 : LOSS OF SERVICE : Reference 24436 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24436		Issue :	FINAL
	Detected Date:	31/08/2010		Detected Time:	14:47
	Start Date:	31/08/2010		Start Time:	14:45
	Actual Clear Date:	31/08/2010		Actual Clear Time:	15:00
	Incident Headline:	CROSS HANDS MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored. This issue may have been due to an Equipment Failure. ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01269

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System Time Stamp: 31/08/2010 15:34

Broadband Incident Report : CROSS HANDS MUX 101 : LOSS OF SERVICE : Reference 24436 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24436		Issue :	1
	Detected Date:	31/08/2010		Detected Time:	14:47
	Start Date:	31/08/2010		Start Time:	14:45
	Anticipated Clear Date:	31/08/2010		Anticipated Clear Time:	16:45
	Incident Headline:	CROSS HANDS MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01269

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System Time Stamp: 31/08/2010 14:56

Broadband Incident Report : : CORRIS ADSL 101 : LOSS OF SERVICE : Reference 24317 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24317		Issue :	FINAL
	Detected Date:	29/08/2010		Detected Time:	14:24
	Start Date:	29/08/2010		Start Time:	14:18
	Actual Clear Date:	29/08/2010		Actual Clear Time:	20:20
	Incident Headline:	: CORRIS ADSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Cable repair This issue may have been due to a Cable Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01654

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System Time Stamp: 29/08/2010 20:36

Broadband Incident Report : : CORRIS ADSL 101 : LOSS OF SERVICE : Reference 24317 : Issue 6 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24317		Issue :	6
	Detected Date:	29/08/2010		Detected Time:	14:24
	Start Date:	29/08/2010		Start Time:	14:18
	Anticipated Clear Date:	29/08/2010		Anticipated Clear Time:	20:58
	Incident Headline:	: CORRIS ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01654

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System Time Stamp: 29/08/2010 20:03

Broadband Incident Report : : CORRIS ADSL 101 : LOSS OF SERVICE : Reference 24317 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24317		Issue :	5
	Detected Date:	29/08/2010		Detected Time:	14:24
	Start Date:	29/08/2010		Start Time:	14:18
	Anticipated Clear Date:	29/08/2010		Anticipated Clear Time:	20:00
	Incident Headline:	: CORRIS ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01654

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System Time Stamp: 29/08/2010 18:04

Broadband Incident Report : CORRIS ADSL 101 : LOSS OF SERVICE : Reference 24317 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24317		Issue :	4
	Detected Date:	29/08/2010		Detected Time:	14:24
	Start Date:	29/08/2010		Start Time:	14:18
	Anticipated Clear Date:	29/08/2010		Anticipated Clear Time:	19:00
	Incident Headline:	CORRIS ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01654

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System Time Stamp: 29/08/2010 17:09

Broadband Incident Report : ST BURYAN DSL 001 : DEGRADED LOSS OF SERVICE : Reference 24310 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24310		Issue :	FINAL
	Detected Date:	29/08/2010		Detected Time:	09:16
	Start Date:	29/08/2010		Start Time:	09:16
	Actual Clear Date:	29/08/2010		Actual Clear Time:	14:00
	Incident Headline:	ST BURYAN DSL 001 : DEGRADED LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a degradation of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01736

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System Time Stamp: 29/08/2010 16:15

Broadband Incident Report : : CORRIS ADSL 101 : LOSS OF SERVICE : Reference 24317 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24317		Issue :	3
	Detected Date:	29/08/2010		Detected Time:	14:24
	Start Date:	29/08/2010		Start Time:	14:18
	Anticipated Clear Date:	29/08/2010		Anticipated Clear Time:	16:30
	Incident Headline:	: CORRIS ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01654

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System Time Stamp: 29/08/2010 15:21