Broadband Incident Report : ILFORD3 ERX 5 : PARTIAL LOSS OF SERVICE. : Reference 27683 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27683		Issue :	1
	Detected Date:	02/10/2010		Detected Time:	15:50
	Start Date:	02/10/2010		Start Time:	15:47
	Anticipated Clear Date:	02/10/2010		Anticipated Clear Time:	15:48
	Incident Headline:	ILFORD3 ERX 5 : PARTIAL LOSS OF SERVICE.
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reset of Application This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 02/10/2010 16:11

Broadband Incident Report : : HOLBORN MUX 102 : LOSS OF SERVICE : Reference 27662 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27662		Issue :	FINAL
	Detected Date:	02/10/2010		Detected Time:	10:03
	Start Date:	02/10/2010		Start Time:	10:02
	Actual Clear Date:	02/10/2010		Actual Clear Time:	12:00
	Incident Headline:	: HOLBORN MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change. This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203077 0203116 0203206 0207242 0207404 0207405 0207417 0207430 0207813 0207831 0207916 0207973 0207430 0207813

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System Time Stamp: 02/10/2010 12:13

Broadband Incident Report : : HOLBORN MUX 102 : LOSS OF SERVICE : Reference 27662 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27662		Issue :	2
	Detected Date:	02/10/2010		Detected Time:	10:03
	Start Date:	02/10/2010		Start Time:	10:02
	Anticipated Clear Date:	02/10/2010		Anticipated Clear Time:	13:00
	Incident Headline:	: HOLBORN MUX 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203077 0203116 0203206 0207242 0207404 0207405 0207417 0207430 0207813 0207831 0207916 0207973 0207430 0207813

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System Time Stamp: 02/10/2010 11:23

Broadband Incident Report : : HOLBORN MUX 102 : LOSS OF SERVICE : Reference 27662 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27662		Issue :	1
	Detected Date:	02/10/2010		Detected Time:	10:03
	Start Date:	02/10/2010		Start Time:	10:02
	Anticipated Clear Date:	02/10/2010		Anticipated Clear Time:	12:02
	Incident Headline:	: HOLBORN MUX 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203077 0203116 0203206 0207242 0207404 0207405 0207417 0207430 0207813 0207831 0207916 0207973 0207430 0207813

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System Time Stamp: 02/10/2010 10:10

Broadband Incident Report : : OTFORD MUX 101 : LOSS OF SERVICE : Reference 27551 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27551		Issue :	FINAL
	Detected Date:	30/09/2010		Detected Time:	22:17
	Start Date:	30/09/2010		Start Time:	22:15
	Actual Clear Date:	02/10/2010		Actual Clear Time:	08:50
	Incident Headline:	: OTFORD MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored following the repair of an external fibre cable. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01959

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System Time Stamp: 02/10/2010 09:21

Broadband Incident Report : OTFORD MUX 101 : LOSS OF SERVICE : Reference 27551 : Issue 6 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27551		Issue :	6
	Detected Date:	30/09/2010		Detected Time:	22:17
	Start Date:	30/09/2010		Start Time:	22:15
	Anticipated Clear Date:	02/10/2010		Anticipated Clear Time:	12:00
	Incident Headline:	OTFORD MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01959

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System Time Stamp: 01/10/2010 18:14

Broadband Incident Report : OTFORD MUX 101 : LOSS OF SERVICE : Reference 27551 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27551		Issue :	5
	Detected Date:	30/09/2010		Detected Time:	22:17
	Start Date:	30/09/2010		Start Time:	22:15
	Anticipated Clear Date:	02/10/2010		Anticipated Clear Time:	12:00
	Incident Headline:	OTFORD MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01959

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System Time Stamp: 01/10/2010 15:44

Broadband Incident Report : : VANGE MUX 001 : LOSS OF SERVICE : Reference 27606 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27606		Issue :	FINAL
	Detected Date:	01/10/2010		Detected Time:	12:19
	Start Date:	01/10/2010		Start Time:	11:33
	Actual Clear Date:	01/10/2010		Actual Clear Time:	14:31
	Incident Headline:	: VANGE MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01268

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System Time Stamp: 01/10/2010 15:05

Broadband Incident Report : : VANGE MUX 001 : LOSS OF SERVICE : Reference 27606 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27606		Issue :	2
	Detected Date:	01/10/2010		Detected Time:	12:19
	Start Date:	01/10/2010		Start Time:	11:33
	Anticipated Clear Date:	01/10/2010		Anticipated Clear Time:	15:30
	Incident Headline:	: VANGE MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01268

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System Time Stamp: 01/10/2010 13:38

Broadband Incident Report : : VANGE MUX 001 : LOSS OF SERVICE : Reference 27606 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27606		Issue :	1
	Detected Date:	01/10/2010		Detected Time:	12:19
	Start Date:	01/10/2010		Start Time:	11:33
	Anticipated Clear Date:	01/10/2010		Anticipated Clear Time:	13:33
	Incident Headline:	: VANGE MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01268

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System Time Stamp: 01/10/2010 12:32

Broadband Incident Report : : OTFORD MUX 101 : LOSS OF SERVICE : Reference 27551 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27551		Issue :	4
	Detected Date:	30/09/2010		Detected Time:	22:17
	Start Date:	30/09/2010		Start Time:	22:15
	Anticipated Clear Date:	01/10/2010		Anticipated Clear Time:	10:30
	Incident Headline:	: OTFORD MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01959

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System Time Stamp: 01/10/2010 08:37

Broadband Incident Report : : OTFORD MUX 101 : LOSS OF SERVICE : Reference 27551 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27551		Issue :	3
	Detected Date:	30/09/2010		Detected Time:	22:17
	Start Date:	30/09/2010		Start Time:	22:15
	Anticipated Clear Date:	01/10/2010		Anticipated Clear Time:	10:30
	Incident Headline:	: OTFORD MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01959

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System Time Stamp: 01/10/2010 06:03

Broadband Incident Report : :MILTON KEYNES ATM 02177 : PARTIAL LOSS OF SERVICE : Reference 27557 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27557		Issue :	FINAL
	Detected Date:	01/10/2010		Detected Time:	01:00
	Start Date:	01/10/2010		Start Time:	00:55
	Actual Clear Date:	01/10/2010		Actual Clear Time:	01:12
	Incident Headline:	:MILTON KEYNES ATM 02177 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01296 01525 01865 01908 LLSM0 01296 01525 01865 01908

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System Time Stamp: 01/10/2010 01:31

Broadband Incident Report : :MILTON KEYNES ATM 02177 : PARTIAL LOSS OF SERVICE : Reference 27557 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27557		Issue :	1
	Detected Date:	01/10/2010		Detected Time:	01:00
	Start Date:	01/10/2010		Start Time:	00:55
	Anticipated Clear Date:	01/10/2010		Anticipated Clear Time:	02:55
	Incident Headline:	:MILTON KEYNES ATM 02177 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01296 01525 01865 01908 LLSM0 01296 01525 01865 01908

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System Time Stamp: 01/10/2010 01:15