Saturday, April 2, 2011

Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE : Reference 10722 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10722   Issue : 2  
  Detected Date: 02/04/2011   Detected Time: 22:51  
  Start Date: 02/04/2011   Start Time: 22:51  
  Anticipated Clear Date: 03/04/2011   Anticipated Clear Time: 01:00  
     
  Incident Headline: : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site and new hardware ordered. Next update 0050  
  Dialling Codes Affected:
0120601233012450126301268
0127701279013620137101376
0144901493016030163401702
0192001953020705502073660207473
0207474020747602075110207540To Fo
0207474020747602075110207540
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE : Reference 10722 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10722   Issue : 1  
  Detected Date: 02/04/2011   Detected Time: 22:51  
  Start Date: 02/04/2011   Start Time: 22:51  
  Anticipated Clear Date: 03/04/2011   Anticipated Clear Time: 01:00  
     
  Incident Headline: : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site and new hardware ordered. Next update 2345  
  Dialling Codes Affected:
0120601233012450126301268
0127701279013620137101376
0144901493016030163401702
0192001953020705502073660207473
0207474020747602075110207540To Fo
0207474020747602075110207540
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : READING EDGE SWITCH ROUTER 2 : LOSS OF SERVICE : Reference 10675 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10675   Issue : 1  
  Detected Date: 02/04/2011   Detected Time: 04:07  
  Start Date: 02/04/2011   Start Time: 04:05  
  Anticipated Clear Date: 02/04/2011   Anticipated Clear Time: 04:06  
     
  Incident Headline: : READING EDGE SWITCH ROUTER 2 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Service has been restored as of 04:06 min; SPR switch over .  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Tuesday, March 29, 2011

Broadband Incident Report : : KINGSTON EDGE ROUTE SWITCH 17 : LOSS OF SERVICE : Reference 10283 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10283   Issue : 1  
  Detected Date: 29/03/2011   Detected Time: 22:22  
  Start Date: 29/03/2011   Start Time: 22:18  
  Anticipated Clear Date: 29/03/2011   Anticipated Clear Time: 22:21  
     
  Incident Headline: : KINGSTON EDGE ROUTE SWITCH 17 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Service fully restored at 2221  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : RAWCLIFFE GOOLE MUX 001 : DEGRADED SERVICE : Reference 10246 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10246   Issue : FINAL  
  Detected Date: 29/03/2011   Detected Time: 12:18  
  Start Date: 29/03/2011   Start Time: 12:14  
  Actual Clear Date: 29/03/2011   Actual Clear Time: 20:05  
     
  Incident Headline: : RAWCLIFFE GOOLE MUX 001 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 20:05 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01405
 
  Duration: 0 days 07 hours 51 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : RAWCLIFFE GOOLE MUX 001 : DEGRADED SERVICE : Reference 10246 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10246   Issue : 5  
  Detected Date: 29/03/2011   Detected Time: 12:18  
  Start Date: 29/03/2011   Start Time: 12:14  
  Anticipated Clear Date: 29/03/2011   Anticipated Clear Time: 20:23  
     
  Incident Headline: : RAWCLIFFE GOOLE MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has completed card changes and is now in the process of updating the software. Next update 20:30.  
  Dialling Codes Affected:
01405
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : RAWCLIFFE GOOLE MUX 001 : DEGRADED SERVICE : Reference 10246 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10246   Issue : 4  
  Detected Date: 29/03/2011   Detected Time: 12:18  
  Start Date: 29/03/2011   Start Time: 12:14  
  Anticipated Clear Date: 29/03/2011   Anticipated Clear Time: 19:30  
     
  Incident Headline: : RAWCLIFFE GOOLE MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Technical Support engineer in onsite carrying out further diagnosis. Next update 19:30.  
  Dialling Codes Affected:
01405
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : RAWCLIFFE GOOLE MUX 001 : DEGRADED SERVICE : Reference 10246 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10246   Issue : 3  
  Detected Date: 29/03/2011   Detected Time: 12:18  
  Start Date: 29/03/2011   Start Time: 12:14  
  Anticipated Clear Date: 29/03/2011   Anticipated Clear Time: 18:00  
     
  Incident Headline: RAWCLIFFE GOOLE MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical Support engineer has now arrived on site and started initial diagnostics. Next update will be at 18:00.
 
  Dialling Codes Affected:
01405
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : RAWCLIFFE GOOLE MUX 001 : DEGRADED SERVICE : Reference 10246 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10246   Issue : 2  
  Detected Date: 29/03/2011   Detected Time: 12:18  
  Start Date: 29/03/2011   Start Time: 12:14  
  Anticipated Clear Date: 29/03/2011   Anticipated Clear Time: 16:14  
     
  Incident Headline: RAWCLIFFE GOOLE MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical Support engineer has been tasked to site. Estimated time of arrival 14:00. Next update will be at 16:00.
 
  Dialling Codes Affected:
01405
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : RAWCLIFFE GOOLE MUX 001 : DEGRADED SERVICE : Reference 10246 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10246   Issue : 1  
  Detected Date: 29/03/2011   Detected Time: 12:18  
  Start Date: 29/03/2011   Start Time: 12:14  
  Anticipated Clear Date: 29/03/2011   Anticipated Clear Time: 15:14  
     
  Incident Headline: RAWCLIFFE GOOLE MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 13:30.  
  Dialling Codes Affected:
01405
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Monday, March 28, 2011

Broadband Incident Report : WHITCHURCH MUX 101 : DEGRADED SERVICE : Reference 10141 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10141   Issue : FINAL  
  Detected Date: 28/03/2011   Detected Time: 07:30  
  Start Date: 28/03/2011   Start Time: 07:29  
  Actual Clear Date: 28/03/2011   Actual Clear Time: 08:19  
     
  Incident Headline: WHITCHURCH MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 08:19 by completing a software reconfiguration. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01275
 
  Duration: 0 days 00 hours 50 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : WHITCHURCH MUX 101 : DEGRADED SERVICE : Reference 10141 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10141   Issue : 1  
  Detected Date: 28/03/2011   Detected Time: 07:30  
  Start Date: 28/03/2011   Start Time: 07:29  
  Anticipated Clear Date: 28/03/2011   Anticipated Clear Time: 09:29  
     
  Incident Headline: WHITCHURCH MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01275
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Sunday, March 27, 2011

Broadband Incident Report : : WANSFORD DSL 101 : DEGRADED SERVICE : Reference 10077 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10077   Issue : FINAL  
  Detected Date: 27/03/2011   Detected Time: 10:47  
  Start Date: 27/03/2011   Start Time: 10:45  
  Actual Clear Date: 27/03/2011   Actual Clear Time: 13:18  
     
  Incident Headline: : WANSFORD DSL 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 13:18; by completing: A power cycle BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01780
 
  Duration: 0 days 02 hours 33 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : WANSFORD DSL 101 : DEGRADED SERVICE : Reference 10077 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10077   Issue : 4  
  Detected Date: 27/03/2011   Detected Time: 10:47  
  Start Date: 27/03/2011   Start Time: 10:45  
  Anticipated Clear Date: 27/03/2011   Anticipated Clear Time: 14:23  
     
  Incident Headline: : WANSFORD DSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has completed a reboot of the application.  
  Dialling Codes Affected:
01780
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940