Friday, June 17, 2011

Broadband Incident Report : : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 19098 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19098   Issue : FINAL  
  Detected Date: 16/06/2011   Detected Time: 14:55  
  Start Date: 16/06/2011   Start Time: 14:55  
  Actual Clear Date: 17/06/2011   Actual Clear Time: 21:33  
     
  Incident Headline: : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 21:33 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01451
 
  Duration: 1 days 06 hours 38 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 19098 : Issue 20 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19098   Issue : 20  
  Detected Date: 16/06/2011   Detected Time: 14:55  
  Start Date: 16/06/2011   Start Time: 14:55  
  Anticipated Clear Date: 17/06/2011   Anticipated Clear Time: 22:31  
     
  Incident Headline: : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Operational teams are downloading new / updated software.  
  Dialling Codes Affected:
01451
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 19098 : Issue 19 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19098   Issue : 19  
  Detected Date: 16/06/2011   Detected Time: 14:55  
  Start Date: 16/06/2011   Start Time: 14:55  
  Anticipated Clear Date: 17/06/2011   Anticipated Clear Time: 22:00  
     
  Incident Headline: : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Half way through loading the software onto the new card. Estimated completion time is 21:30.

 
  Dialling Codes Affected:
01451
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 19098 : Issue 18 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19098   Issue : 18  
  Detected Date: 16/06/2011   Detected Time: 14:55  
  Start Date: 16/06/2011   Start Time: 14:55  
  Anticipated Clear Date: 17/06/2011   Anticipated Clear Time: 20:15  
     
  Incident Headline: : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
01451
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 19098 : Issue 17 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19098   Issue : 17  
  Detected Date: 16/06/2011   Detected Time: 14:55  
  Start Date: 16/06/2011   Start Time: 14:55  
  Anticipated Clear Date: 17/06/2011   Anticipated Clear Time: 18:45  
     
  Incident Headline: : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Replacement hardware now on site. Estimated time for change-over is 18:30 which will be followed by a data download.  
  Dialling Codes Affected:
01451
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 19098 : Issue 16 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19098   Issue : 16  
  Detected Date: 16/06/2011   Detected Time: 14:55  
  Start Date: 16/06/2011   Start Time: 14:55  
  Anticipated Clear Date: 17/06/2011   Anticipated Clear Time: 13:00  
     
  Incident Headline: : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has requested additional support from Technical Services due to the complex nature of the fault.  
  Dialling Codes Affected:
01451
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 19098 : Issue 15 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19098   Issue : 15  
  Detected Date: 16/06/2011   Detected Time: 14:55  
  Start Date: 16/06/2011   Start Time: 14:55  
  Anticipated Clear Date: 17/06/2011   Anticipated Clear Time: 12:00  
     
  Incident Headline: : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has completed a card change and is now in the process of updating the software.  
  Dialling Codes Affected:
01451
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 19098 : Issue 14 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19098   Issue : 14  
  Detected Date: 16/06/2011   Detected Time: 14:55  
  Start Date: 16/06/2011   Start Time: 14:55  
  Anticipated Clear Date: 17/06/2011   Anticipated Clear Time: 11:01  
     
  Incident Headline: : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
01451
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 19098 : Issue 13 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19098   Issue : 13  
  Detected Date: 16/06/2011   Detected Time: 14:55  
  Start Date: 16/06/2011   Start Time: 14:55  
  Anticipated Clear Date: 17/06/2011   Anticipated Clear Time: 09:00  
     
  Incident Headline: STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Fault diagnosis is ongoing. Next update will be at 08.30.  
  Dialling Codes Affected:
01451
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 19098 : Issue 12 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19098   Issue : 12  
  Detected Date: 16/06/2011   Detected Time: 14:55  
  Start Date: 16/06/2011   Start Time: 14:55  
  Anticipated Clear Date: 17/06/2011   Anticipated Clear Time: 08:00  
     
  Incident Headline: STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 07.30.  
  Dialling Codes Affected:
01451
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 19098 : Issue 11 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19098   Issue : 11  
  Detected Date: 16/06/2011   Detected Time: 14:55  
  Start Date: 16/06/2011   Start Time: 14:55  
  Anticipated Clear Date: 17/06/2011   Anticipated Clear Time: 07:00  
     
  Incident Headline: STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Fault diagnosis is ongoing. Next update will be at 06.00.  
  Dialling Codes Affected:
01451
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 19098 : Issue 10 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19098   Issue : 10  
  Detected Date: 16/06/2011   Detected Time: 14:55  
  Start Date: 16/06/2011   Start Time: 14:55  
  Anticipated Clear Date: 17/06/2011   Anticipated Clear Time: 05:00  
     
  Incident Headline: STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Fault diagnosis is ongoing. Next update will be at 04.00.  
  Dialling Codes Affected:
01451
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 19098 : Issue 9 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19098   Issue : 9  
  Detected Date: 16/06/2011   Detected Time: 14:55  
  Start Date: 16/06/2011   Start Time: 14:55  
  Anticipated Clear Date: 17/06/2011   Anticipated Clear Time: 04:00  
     
  Incident Headline: STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Fault diagnosis is ongoing. Next update will be at 03.00  
  Dialling Codes Affected:
01451
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, June 16, 2011

Broadband Incident Report : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 19098 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19098   Issue : 8  
  Detected Date: 16/06/2011   Detected Time: 14:55  
  Start Date: 16/06/2011   Start Time: 14:55  
  Anticipated Clear Date: 17/06/2011   Anticipated Clear Time: 02:00  
     
  Incident Headline: STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 01.00.  
  Dialling Codes Affected:
01451
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.