Saturday, July 9, 2011

Broadband Incident Report : : FARADAY : PARTIAL LOSS OF SERVICE : Reference 21615 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21615   Issue : FINAL  
  Detected Date: 09/07/2011   Detected Time: 13:50  
  Start Date: 09/07/2011   Start Time: 13:50  
  Actual Clear Date: 09/07/2011   Actual Clear Time: 15:38  
     
  Incident Headline: : FARADAY : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 15:38; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
02031550203207020321702032210203262
02032630207064020715902071680207201
02072070207231020723202072340207235
02072370207245020725002072510207252
02072530207259020726502073360207357
02073780207394020740302074070207480
02074810207488020749002075640207608
02076800207702020770902077300207740
02077520207823020782402078380207881
020790102079670208127LLCL0To Fo
020790102079670208127
 
  Duration: 0 days 01 hours 48 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FARADAY : PARTIAL LOSS OF SERVICE : Reference 21615 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21615   Issue : 2  
  Detected Date: 09/07/2011   Detected Time: 13:50  
  Start Date: 09/07/2011   Start Time: 13:50  
  Anticipated Clear Date: 09/07/2011   Anticipated Clear Time: 16:03  
     
  Incident Headline: : FARADAY : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site. Next update 16.00  
  Dialling Codes Affected:
02031550203207020321702032210203262
02032630207064020715902071680207201
02072070207231020723202072340207235
02072370207245020725002072510207252
02072530207259020726502073360207357
02073780207394020740302074070207480
02074810207488020749002075640207608
02076800207702020770902077300207740
02077520207823020782402078380207881
020790102079670208127LLCL0To Fo
020790102079670208127
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FARADAY : PARTIAL LOSS OF SERVICE : Reference 21615 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21615   Issue : 1  
  Detected Date: 09/07/2011   Detected Time: 13:50  
  Start Date: 09/07/2011   Start Time: 13:50  
  Anticipated Clear Date: 09/07/2011   Anticipated Clear Time: 15:50  
     
  Incident Headline: : FARADAY : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 15.15  
  Dialling Codes Affected:
02031550203207020321702032210203262
02032630207064020715902071680207201
02072070207231020723202072340207235
02072370207245020725002072510207252
02072530207259020726502073360207357
02073780207394020740302074070207480
02074810207488020749002075640207608
02076800207702020770902077300207740
02077520207823020782402078380207881
020790102079670208127LLCL0To Fo
020790102079670208127
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, July 8, 2011

Broadband Incident Report : : WITCOMBE MUX 001 : LOSS OF SERVICE : Reference 21375 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21375   Issue : FINAL  
  Detected Date: 07/07/2011   Detected Time: 13:18  
  Start Date: 07/07/2011   Start Time: 13:16  
  Actual Clear Date: 08/07/2011   Actual Clear Time: 16:24  
     
  Incident Headline: : WITCOMBE MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restoredat 16:24. Fibre repaired during restoration of damaged cable BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01452
 
  Duration: 1 days 03 hours 08 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER NODE 13226 : DEGRADED SERVICE : Reference 21473 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21473   Issue : FINAL  
  Detected Date: 08/07/2011   Detected Time: 10:40  
  Start Date: 08/07/2011   Start Time: 10:35  
  Actual Clear Date: 08/07/2011   Actual Clear Time: 12:56  
     
  Incident Headline: : MANCHESTER NODE 13226 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 12:56 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0122801229012480125301254
0125701260012700134101422
014230148401492015147015172
0152401538015390154701568
016122016124016125016132016142
016143016144016168016176016197
01619801630016780169101704
0174501758017660177201829
0188501889019000192801943
019520197801982
 
  Duration: 0 days 02 hours 21 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER NODE 13226 : DEGRADED SERVICE : Reference 21473 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21473   Issue : 2  
  Detected Date: 08/07/2011   Detected Time: 10:40  
  Start Date: 08/07/2011   Start Time: 10:35  
  Anticipated Clear Date: 08/07/2011   Anticipated Clear Time: 14:15  
     
  Incident Headline: : MANCHESTER NODE 13226 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer is now on site and will complete a card change. Next update 14.00
 
  Dialling Codes Affected:
0122801229012480125301254
0125701260012700134101422
014230148401492015147015172
0152401538015390154701568
016122016124016125016132016142
016143016144016168016176016197
01619801630016780169101704
0174501758017660177201829
0188501889019000192801943
019520197801982
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WITCOMBE MUX 001 : LOSS OF SERVICE : Reference 21375 : Issue 7 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21375   Issue : 7  
  Detected Date: 07/07/2011   Detected Time: 13:18  
  Start Date: 07/07/2011   Start Time: 13:16  
  Anticipated Clear Date: 08/07/2011   Anticipated Clear Time: 17:00  
     
  Incident Headline: : WITCOMBE MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Jointing has been completed on the cable at one end. Work progressing on the other end. Next update 14:30.

 
  Dialling Codes Affected:
01452
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER NODE 13226 : DEGRADED SERVICE : Reference 21473 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21473   Issue : 1  
  Detected Date: 08/07/2011   Detected Time: 10:40  
  Start Date: 08/07/2011   Start Time: 10:35  
  Anticipated Clear Date: 08/07/2011   Anticipated Clear Time: 13:30  
     
  Incident Headline: : MANCHESTER NODE 13226 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has been tasked to site. Next update 13.00  
  Dialling Codes Affected:
0122801229012480125301254
0125701260012700134101422
014230148401492015147015172
0152401538015390154701568
016122016124016125016132016142
016143016144016168016176016197
01619801630016780169101704
0174501758017660177201829
0188501889019000192801943
019520197801982
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WITCOMBE MUX 001 : LOSS OF SERVICE : Reference 21375 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21375   Issue : 6  
  Detected Date: 07/07/2011   Detected Time: 13:18  
  Start Date: 07/07/2011   Start Time: 13:16  
  Anticipated Clear Date: 08/07/2011   Anticipated Clear Time: 17:00  
     
  Incident Headline: : WITCOMBE MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.  
  Dialling Codes Affected:
01452
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHICHESTER NODE 05020 : PARTIAL LOSS OF SERVICE : Reference 21434 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21434   Issue : FINAL  
  Detected Date: 08/07/2011   Detected Time: 03:00  
  Start Date: 08/07/2011   Start Time: 02:02  
  Actual Clear Date: 08/07/2011   Actual Clear Time: 07:00  
     
  Incident Headline: : CHICHESTER NODE 05020 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 07.00 after a re-route was applied.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0124301903
 
  Duration: 0 days 04 hours 58 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHICHESTER NODE 05020 : PARTIAL LOSS OF SERVICE : Reference 21434 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21434   Issue : 4  
  Detected Date: 08/07/2011   Detected Time: 03:00  
  Start Date: 08/07/2011   Start Time: 02:02  
  Anticipated Clear Date: 08/07/2011   Anticipated Clear Time: 10:00  
     
  Incident Headline: : CHICHESTER NODE 05020 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.Next update will be at 08:00  
  Dialling Codes Affected:
0124301903
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DINAS MAWDDWY MUX 001 : LOSS OF SERVICE : Reference 21419 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21419   Issue : FINAL  
  Detected Date: 07/07/2011   Detected Time: 22:51  
  Start Date: 07/07/2011   Start Time: 22:51  
  Actual Clear Date: 08/07/2011   Actual Clear Time: 05:54  
     
  Incident Headline: : DINAS MAWDDWY MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 05:54; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01650
 
  Duration: 0 days 07 hours 03 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DINAS MAWDDWY MUX 001 : LOSS OF SERVICE : Reference 21419 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21419   Issue : 4  
  Detected Date: 07/07/2011   Detected Time: 22:51  
  Start Date: 07/07/2011   Start Time: 22:51  
  Anticipated Clear Date: 08/07/2011   Anticipated Clear Time: 06:50  
     
  Incident Headline: : DINAS MAWDDWY MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: CP card has been changed, downloading MIB currently.

 
  Dialling Codes Affected:
01650
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.