Broadband Incident Report : : HARDWICKE ADSL 101 : LOSS OF SERVICE : Reference 38462 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38462		Issue :	FINAL
	Detected Date:	27/10/2012		Detected Time:	10:47
	Start Date:	27/10/2012		Start Time:	10:46
	Actual Clear Date:	27/10/2012		Actual Clear Time:	12:40
	Incident Headline:	: HARDWICKE ADSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 12:40 after a connector was replaced. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01452
	Duration:	0 days 01 hours 54 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARDWICKE ADSL 101 : LOSS OF SERVICE : Reference 38462 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38462		Issue :	2
	Detected Date:	27/10/2012		Detected Time:	10:47
	Start Date:	27/10/2012		Start Time:	10:46
	Anticipated Clear Date:	27/10/2012		Anticipated Clear Time:	14:00
	Next Update Date:	27/10/2012		Next Update Time:	13:00
	Incident Headline:	: HARDWICKE ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site. Estimated time of arrival unknown
	Dialling Codes Affected:	01452

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARDWICKE ADSL 101 : LOSS OF SERVICE : Reference 38462 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38462		Issue :	1
	Detected Date:	27/10/2012		Detected Time:	10:47
	Start Date:	27/10/2012		Start Time:	10:46
	Anticipated Clear Date:	27/10/2012		Anticipated Clear Time:	14:00
	Next Update Date:	27/10/2012		Next Update Time:	12:00
	Incident Headline:	: HARDWICKE ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01452

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ERX23.BIRMINGHAM4 : LOSS OF SERVICE : Reference 38459 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38459		Issue :	FINAL
	Detected Date:	27/10/2012		Detected Time:	10:17
	Start Date:	27/10/2012		Start Time:	10:12
	Actual Clear Date:	27/10/2012		Actual Clear Time:	10:40
	Incident Headline:	ERX23.BIRMINGHAM4 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has auto restored at 10:40. The cause is under investigation. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 00 hours 28 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ERX23.BIRMINGHAM4 : LOSS OF SERVICE : Reference 38459 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38459		Issue :	2
	Detected Date:	27/10/2012		Detected Time:	10:17
	Start Date:	27/10/2012		Start Time:	10:12
	Anticipated Clear Date:	27/10/2012		Anticipated Clear Time:	12:12
	Next Update Date:	27/10/2012		Next Update Time:	12:00
	Incident Headline:	ERX23.BIRMINGHAM4 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 12:00 or sooner if significant progress made.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ERX23.BIRMINGHAM4 : LOSS OF SERVICE : Reference 38459 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38459		Issue :	1
	Detected Date:	27/10/2012		Detected Time:	10:17
	Start Date:	27/10/2012		Start Time:	10:12
	Anticipated Clear Date:	27/10/2012		Anticipated Clear Time:	12:12
	Next Update Date:	27/10/2012		Next Update Time:	12:00
	Incident Headline:	ERX23.BIRMINGHAM4 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Next update will be at 12:00.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER EDGE ROUTE3 SWITCH 5 : LOSS OF SERVICE : Reference 38217 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38217		Issue :	FINAL
	Detected Date:	25/10/2012		Detected Time:	11:48
	Start Date:	25/10/2012		Start Time:	11:44
	Actual Clear Date:	25/10/2012		Actual Clear Time:	11:53
	Incident Headline:	: MANCHESTER EDGE ROUTE3 SWITCH 5 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 11:53; by completing: a reset of software. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 00 hours 09 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER EDGE ROUTE3 SWITCH 5 : LOSS OF SERVICE : Reference 38217 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38217		Issue :	1
	Detected Date:	25/10/2012		Detected Time:	11:48
	Start Date:	25/10/2012		Start Time:	11:44
	Anticipated Clear Date:	25/10/2012		Anticipated Clear Time:	13:45
	Next Update Date:	25/10/2012		Next Update Time:	12:45
	Incident Headline:	: MANCHESTER EDGE ROUTE3 SWITCH 5 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ESR6.ILFORD5 : LOSS OF SERVICE : Reference 38182 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38182		Issue :	INITIAL/FINAL
	Detected Date:	25/10/2012		Detected Time:	09:19
	Start Date:	25/10/2012		Start Time:	09:16
	Actual Clear Date:	25/10/2012		Actual Clear Time:	09:17
	Incident Headline:	: ESR6.ILFORD5 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 09:17; by completing: a remote reset of software. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 00 hours 01 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING EDGE SWITCH ROUTER 8 : LOSS OF SERVICE : Reference 38172 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38172		Issue :	INITIAL/FINAL
	Detected Date:	25/10/2012		Detected Time:	07:39
	Start Date:	25/10/2012		Start Time:	07:37
	Actual Clear Date:	25/10/2012		Actual Clear Time:	07:37
	Incident Headline:	: READING EDGE SWITCH ROUTER 8 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 07:37; by completing: BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01173 01179 01189 01202 01209 01225 01249 01252 01256 01258 01271 01275 01285 01295 01297 01305 01326 01329 01364 01367 01373 01395 01404 01425 01453 01454 01460 01488 01489 01491 01494 01503 01594 01608 01626 01628 01635 01637 01652 01666 01672 01722 01726 01747 01749 01752 01753 01761 01793 01803 01822 01823 01841 01865 01872 01884 01929 01934 01962 01983 01993 0238067 LLSM0 LLSS0 LLST0
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 38144 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38144		Issue :	FINAL
	Detected Date:	24/10/2012		Detected Time:	23:12
	Start Date:	24/10/2012		Start Time:	23:12
	Actual Clear Date:	25/10/2012		Actual Clear Time:	01:25
	Incident Headline:	: KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 01:25 by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01189 01233 01252 01268 01276 01293 01296 01403 01428 01442 01444 01473 01483 01494 01508 01590 01622 01793 01983 01993 0238084 01793 01983
	Duration:	0 days 02 hours 13 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 38144 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38144		Issue :	2
	Detected Date:	24/10/2012		Detected Time:	23:12
	Start Date:	24/10/2012		Start Time:	23:12
	Anticipated Clear Date:	25/10/2012		Anticipated Clear Time:	02:00
	Next Update Date:	25/10/2012		Next Update Time:	02:00
	Incident Headline:	: KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site. Estimated time of arrival 01:00.
	Dialling Codes Affected:	01189 01233 01252 01268 01276 01293 01296 01403 01428 01442 01444 01473 01483 01494 01508 01590 01622 01793 01983 01993 0238084 01793 01983

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 38144 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38144		Issue :	1
	Detected Date:	24/10/2012		Detected Time:	23:12
	Start Date:	24/10/2012		Start Time:	23:12
	Anticipated Clear Date:	25/10/2012		Anticipated Clear Time:	01:12
	Next Update Date:	25/10/2012		Next Update Time:	00:30
	Incident Headline:	: KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01189 01233 01252 01268 01276 01293 01296 01403 01428 01442 01444 01473 01483 01494 01508 01590 01622 01793 01983 01993 0238084 01793 01983

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.