Saturday, November 10, 2012

Broadband Incident Report : : KINGSTON 5 EDGE SWITCH ROUTER 9 : PARTIAL LOSS OF SERVICE : Reference 39978 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39978   Issue : INITIAL/FINAL  
  Detected Date: 10/11/2012   Detected Time: 09:30  
  Start Date: 10/11/2012   Start Time: 09:06  
  Actual Clear Date: 10/11/2012   Actual Clear Time: 09:31  
     
  Incident Headline: : KINGSTON 5 EDGE SWITCH ROUTER 9 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service has been restored as of 09:31 by completing a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120601243012580126301268
0127601277012790130301304
0132201375014240144901473
0147401491014930150201553
0162201728017370176001795
01865019200193402032450203247
02032590203260020822002082270208252
02082620208279020828102083050208316
02083170208465020846902084980208502
02085040208505020850602085170208518
02085260208530020853202085360208559
02085640208592020859302085950208596
02086160208654020865602086910208694
02087070208750020875402087590208836
02088530208854020885502088970208940
020898402089890208990
 
  Duration: 0 days 00 hours 25 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 39977 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39977   Issue : FINAL  
  Detected Date: 10/11/2012   Detected Time: 09:06  
  Start Date: 10/11/2012   Start Time: 09:06  
  Actual Clear Date: 10/11/2012   Actual Clear Time: 09:31  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 09:21 after a remote card reset on a edge switch router in Knigston. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
012790137501449
 
  Duration: 0 days 00 hours 25 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 39977 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39977   Issue : 1  
  Detected Date: 10/11/2012   Detected Time: 09:06  
  Start Date: 10/11/2012   Start Time: 09:06  
  Anticipated Clear Date: 10/11/2012   Anticipated Clear Time: 11:06  
  Next Update Date: 10/11/2012   Next Update Time: 10:15  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 10:15
 
  Dialling Codes Affected:
012790137501449
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, November 8, 2012

Broadband Incident Report : : PAINSCASTLE DSL 101 : LOSS OF SERVICE : Reference 39699 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39699   Issue : FINAL  
  Detected Date: 08/11/2012   Detected Time: 01:24  
  Start Date: 06/11/2012   Start Time: 21:49  
  Actual Clear Date: 08/11/2012   Actual Clear Time: 09:31  
     
  Incident Headline: : PAINSCASTLE DSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 09:31 after a power cable to equipment was reconnected at Bridge Sollars.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01497
 
  Duration: 1 days 11 hours 42 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PAINSCASTLE DSL 101 : LOSS OF SERVICE : Reference 39699 : Issue 7 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39699   Issue : 7  
  Detected Date: 08/11/2012   Detected Time: 01:24  
  Start Date: 06/11/2012   Start Time: 21:49  
  Anticipated Clear Date: 08/11/2012   Anticipated Clear Time: 10:40  
  Next Update Date: 08/11/2012   Next Update Time: 10:30  
     
  Incident Headline: : PAINSCASTLE DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
01497
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PAINSCASTLE DSL 101 : LOSS OF SERVICE : Reference 39699 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39699   Issue : 6  
  Detected Date: 08/11/2012   Detected Time: 01:24  
  Start Date: 06/11/2012   Start Time: 21:49  
  Anticipated Clear Date: 08/11/2012   Anticipated Clear Time: 10:00  
  Next Update Date: 08/11/2012   Next Update Time: 09:30  
     
  Incident Headline: : PAINSCASTLE DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now allocated. His ETA is unknown at present. Next update will be at 09:30
 
  Dialling Codes Affected:
01497
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PAINSCASTLE DSL 101 : LOSS OF SERVICE : Reference 39699 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39699   Issue : 5  
  Detected Date: 08/11/2012   Detected Time: 01:24  
  Start Date: 06/11/2012   Start Time: 21:49  
  Anticipated Clear Date: 08/11/2012   Anticipated Clear Time: 10:00  
  Next Update Date: 08/11/2012   Next Update Time: 08:00  
     
  Incident Headline: : PAINSCASTLE DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01497
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PAINSCASTLE DSL 101 : LOSS OF SERVICE : Reference 39699 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39699   Issue : 4  
  Detected Date: 08/11/2012   Detected Time: 01:24  
  Start Date: 06/11/2012   Start Time: 21:49  
  Anticipated Clear Date: 08/11/2012   Anticipated Clear Time: 07:00  
  Next Update Date: 08/11/2012   Next Update Time: 06:30  
     
  Incident Headline: : PAINSCASTLE DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01497
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PAINSCASTLE DSL 101 : LOSS OF SERVICE : Reference 39699 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39699   Issue : 3  
  Detected Date: 08/11/2012   Detected Time: 01:24  
  Start Date: 06/11/2012   Start Time: 21:49  
  Anticipated Clear Date: 08/11/2012   Anticipated Clear Time: 06:00  
  Next Update Date: 08/11/2012   Next Update Time: 05:00  
     
  Incident Headline: : PAINSCASTLE DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
01497
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PAINSCASTLE DSL 101 : LOSS OF SERVICE : Reference 39699 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39699   Issue : 2  
  Detected Date: 08/11/2012   Detected Time: 01:24  
  Start Date: 06/11/2012   Start Time: 21:49  
  Anticipated Clear Date: 08/11/2012   Anticipated Clear Time: 06:00  
  Next Update Date: 08/11/2012   Next Update Time: 04:00  
     
  Incident Headline: : PAINSCASTLE DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site. Estimated time of arrival unknown  
  Dialling Codes Affected:
01497
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PAINSCASTLE DSL 101 : LOSS OF SERVICE : Reference 39699 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39699   Issue : 1  
  Detected Date: 08/11/2012   Detected Time: 01:24  
  Start Date: 06/11/2012   Start Time: 21:49  
  Anticipated Clear Date: 08/11/2012   Anticipated Clear Time: 06:00  
  Next Update Date: 08/11/2012   Next Update Time: 02:30  
     
  Incident Headline: : PAINSCASTLE DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01497
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.