Saturday, February 16, 2013

Broadband Incident Report : : BIRMINGHAM NCHGAR 4 : DEGRADED SERVICE : Reference 8771 : Issue 11 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8771   Issue : 11  
  Detected Date: 14/02/2013   Detected Time: 18:17  
  Start Date: 14/02/2013   Start Time: 18:15  
  Anticipated Clear Date: 18/02/2013   Anticipated Clear Time: 10:00  
  Next Update Date: 18/02/2013   Next Update Time: 10:00  
     
  Incident Headline: : BIRMINGHAM NCHGAR 4 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Card has been changed which has not restored service. This will now be investigated further by the Technical Support.  
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NCHGAR 4 : DEGRADED SERVICE : Reference 8771 : Issue 10 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8771   Issue : 10  
  Detected Date: 14/02/2013   Detected Time: 18:17  
  Start Date: 14/02/2013   Start Time: 18:15  
  Anticipated Clear Date: 16/02/2013   Anticipated Clear Time: 17:00  
  Next Update Date: 16/02/2013   Next Update Time: 16:30  
     
  Incident Headline: : BIRMINGHAM NCHGAR 4 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Degradation of service to a Central Service including IP Stream Connect. BT TSO has received no fault reports but faults may be held by LoB as they are aware. An engineer has arrived onsite to coop with operational team in changing out the spares as advised by technical support.  
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MIDDLESBROUGH NODE 3003 : PARTIAL LOSS OF SERVICE : Reference 9102 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9102   Issue : FINAL  
  Detected Date: 16/02/2013   Detected Time: 07:10  
  Start Date: 16/02/2013   Start Time: 07:05  
  Actual Clear Date: 16/02/2013   Actual Clear Time: 10:38  
     
  Incident Headline: : MIDDLESBROUGH NODE 3003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 10.38 after a card was changed at Middlesborough.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
012870164201740LLNE0To Fo
012870164201740
 
  Duration: 0 days 03 hours 33 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NCHGAR 4 : DEGRADED SERVICE : Reference 8771 : Issue 9 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8771   Issue : 9  
  Detected Date: 14/02/2013   Detected Time: 18:17  
  Start Date: 14/02/2013   Start Time: 18:15  
  Anticipated Clear Date: 16/02/2013   Anticipated Clear Time: 14:00  
  Next Update Date: 16/02/2013   Next Update Time: 12:30  
     
  Incident Headline: : BIRMINGHAM NCHGAR 4 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical support were engaged and further spares have been ordered with an ETA of 13.30. Engineer will be resourced at a later time. Estimated time of restoration not yet known. Next update will be at 14.30.  
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MIDDLESBROUGH NODE 3003 : PARTIAL LOSS OF SERVICE : Reference 9102 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9102   Issue : 2  
  Detected Date: 16/02/2013   Detected Time: 07:10  
  Start Date: 16/02/2013   Start Time: 07:05  
  Anticipated Clear Date: 16/02/2013   Anticipated Clear Time: 11:30  
  Next Update Date: 16/02/2013   Next Update Time: 11:00  
     
  Incident Headline: : MIDDLESBROUGH NODE 3003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Root cause identified as an intermittently failing card at Middlesborough. A spare has been ordered, ETA 10:40. An engineer is travelling to site, arrival time unknown at present. Next update will be at 11:00 or earlier should significant progress me made.  
  Dialling Codes Affected:
012870164201740LLNE0To Fo
012870164201740
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MIDDLESBROUGH NODE 3003 : PARTIAL LOSS OF SERVICE : Reference 9102 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9102   Issue : 1  
  Detected Date: 16/02/2013   Detected Time: 07:10  
  Start Date: 16/02/2013   Start Time: 07:05  
  Anticipated Clear Date: 16/02/2013   Anticipated Clear Time: 09:05  
  Next Update Date: 16/02/2013   Next Update Time: 08:20  
     
  Incident Headline: : MIDDLESBROUGH NODE 3003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: The operational team is carrying out initial remote diagnosis. Next update 08:20.  
  Dialling Codes Affected:
012870164201740LLNE0To Fo
012870164201740
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NCHGAR 4 : DEGRADED SERVICE : Reference 8771 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8771   Issue : 8  
  Detected Date: 14/02/2013   Detected Time: 18:17  
  Start Date: 14/02/2013   Start Time: 18:15  
  Anticipated Clear Date: 16/02/2013   Anticipated Clear Time: 14:00  
  Next Update Date: 16/02/2013   Next Update Time: 10:00  
     
  Incident Headline: : BIRMINGHAM NCHGAR 4 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Operational team are still seeing packet loss on the link to the homegateway which has been shut down to prevent service issues. Investigations ongoing. Next update will be at 10:00.  
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 9096 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9096   Issue : FINAL  
  Detected Date: 16/02/2013   Detected Time: 05:04  
  Start Date: 16/02/2013   Start Time: 05:04  
  Actual Clear Date: 16/02/2013   Actual Clear Time: 05:15  
     
  Incident Headline: : READING NODE 05211 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 05:15 by completing a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0117901202012080120901225
0124301249012560126401271
0130501326013630139501409
0142501454014600148801548
0156601635016720172501726
0174701752017610176901793
0180301822018370186501934
01935019620196301865
 
  Duration: 0 days 00 hours 11 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 9096 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9096   Issue : 2  
  Detected Date: 16/02/2013   Detected Time: 05:04  
  Start Date: 16/02/2013   Start Time: 05:04  
  Anticipated Clear Date: 16/02/2013   Anticipated Clear Time: 06:00  
  Next Update Date: 16/02/2013   Next Update Time: 06:00  
     
  Incident Headline: : READING NODE 05211 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Remote card reset completed at 05:15. Operational team are currently monitoring for a 30 minute period to ensure it is error free. Next update will be at 06:00.  
  Dialling Codes Affected:
0117901202012080120901225
0124301249012560126401271
0130501326013630139501409
0142501454014600148801548
0156601635016720172501726
0174701752017610176901793
0180301822018370186501934
01935019620196301865
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 9096 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9096   Issue : 1  
  Detected Date: 16/02/2013   Detected Time: 05:04  
  Start Date: 16/02/2013   Start Time: 05:04  
  Anticipated Clear Date: 16/02/2013   Anticipated Clear Time: 07:04  
  Next Update Date: 16/02/2013   Next Update Time: 06:00  
     
  Incident Headline: : READING NODE 05211 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational team performing an emergency card reset. Estimated time of repair is unknown. Next update will be at 06:00.
 
  Dialling Codes Affected:
0117901202012080120901225
0124301249012560126401271
0130501326013630139501409
0142501454014600148801548
0156601635016720172501726
0174701752017610176901793
0180301822018370186501934
01935019620196301865
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NCHGAR 4 : DEGRADED SERVICE : Reference 8771 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8771   Issue : 7  
  Detected Date: 14/02/2013   Detected Time: 18:17  
  Start Date: 14/02/2013   Start Time: 18:15  
  Anticipated Clear Date: 16/02/2013   Anticipated Clear Time: 06:00  
  Next Update Date: 16/02/2013   Next Update Time: 06:30  
     
  Incident Headline: : BIRMINGHAM NCHGAR 4 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Card changed. Investigations and monitoring in progress. Next update will be at 06:30.  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, February 15, 2013

Broadband Incident Report : : KINGSTON EDGE SWITCH ROUTER 5 : LOSS OF SERVICE : Reference 9079 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9079   Issue : INITIAL/FINAL  
  Detected Date: 15/02/2013   Detected Time: 20:38  
  Start Date: 15/02/2013   Start Time: 20:36  
  Actual Clear Date: 15/02/2013   Actual Clear Time: 20:37  
     
  Incident Headline: : KINGSTON EDGE SWITCH ROUTER 5 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service automatically restored at 20:37. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0117301179012020122501233
0123701252012560127601293
0129501305013230132901344
0136401367014030140401428
0144201444014740148301489
0149101494015900163501666
0175201823018440186501869
0187201884019030192901962
02070550207473020747402074760207511
02075400208623020867102086740208678
02086830238036023804202380660238067
0238081023808402380860238087
 
  Duration: 0 days 00 hours 01 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.