Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL RESTRICTED SERVICE : Reference 40231 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40231		Issue :	FINAL
	Detected Date:	05/10/2013		Detected Time:	10:54
	Start Date:	05/10/2013		Start Time:	10:50
	Actual Clear Date:	05/10/2013		Actual Clear Time:	10:59
	Incident Headline:	: ILFORD NODE 09223 : PARTIAL RESTRICTED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 10.59 after a remote reset was performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01162 01179 01223 01226 01227 01255 01268 01279 01303 01304 01322 01344 01354 01407 014164 01424 01449 01474 01476 01493 01502 01536 01582 01622 01623 01634 01642 01692 01702 01787 01795 01797 01842 01843 01895 01920 01929 0203561 0207252 0207277 0207358 0207469 0207625 0207633 0207635 0207639 0207732 0208207 0208365 0208500 0208501 0208688 0208961 0208365
	Duration:	0 days 00 hours 09 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL RESTRICTED SERVICE : Reference 40231 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40231		Issue :	1
	Detected Date:	05/10/2013		Detected Time:	10:54
	Start Date:	05/10/2013		Start Time:	10:50
	Anticipated Clear Date:	05/10/2013		Anticipated Clear Time:	13:01
	Next Update Date:	05/10/2013		Next Update Time:	12:15
	Incident Headline:	: ILFORD NODE 09223 : PARTIAL RESTRICTED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be at 12.15.
	Dialling Codes Affected:	01162 01179 01223 01226 01227 01255 01268 01279 01303 01304 01322 01344 01354 01407 014164 01424 01449 01474 01476 01493 01502 01536 01582 01622 01623 01634 01642 01692 01702 01787 01795 01797 01842 01843 01895 01920 01929 0203561 0207252 0207277 0207358 0207469 0207625 0207633 0207635 0207639 0207732 0208207 0208365 0208500 0208501 0208688 0208961 0208365

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TUNBRIDGE WELLS : FAILED PLANNED WORK (PW229169) : Reference 40089 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40089		Issue :	FINAL
	Detected Date:	04/10/2013		Detected Time:	07:31
	Start Date:	04/10/2013		Start Time:	06:00
	Actual Clear Date:	04/10/2013		Actual Clear Time:	10:10
	Incident Headline:	: TUNBRIDGE WELLS : FAILED PLANNED WORK (PW229169)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 10:10. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01825
	Duration:	0 days 04 hours 10 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TUNBRIDGE WELLS : FAILED PLANNED WORK (PW229169) : Reference 40089 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40089		Issue :	2
	Detected Date:	04/10/2013		Detected Time:	07:31
	Start Date:	04/10/2013		Start Time:	06:00
	Anticipated Clear Date:	04/10/2013		Anticipated Clear Time:	11:55
	Next Update Date:	04/10/2013		Next Update Time:	10:45
	Incident Headline:	: TUNBRIDGE WELLS : FAILED PLANNED WORK (PW229169)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer is being tasked to site, no ETA, root cause or estimated time of repair known at present. Next update will be at 10.45.
	Dialling Codes Affected:	01825

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANOR PARK : PARTIAL LOSS OF SERVICE : Reference 40095 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40095		Issue :	FINAL
	Detected Date:	04/10/2013		Detected Time:	08:32
	Start Date:	04/10/2013		Start Time:	08:22
	Actual Clear Date:	04/10/2013		Actual Clear Time:	09:05
	Incident Headline:	: MANOR PARK : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 09:05. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01928
	Duration:	0 days 00 hours 43 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANOR PARK : PARTIAL LOSS OF SERVICE : Reference 40095 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40095		Issue :	1
	Detected Date:	04/10/2013		Detected Time:	08:32
	Start Date:	04/10/2013		Start Time:	08:22
	Anticipated Clear Date:	04/10/2013		Anticipated Clear Time:	11:22
	Next Update Date:	04/10/2013		Next Update Time:	10:00
	Incident Headline:	: MANOR PARK : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be at 10:00.
	Dialling Codes Affected:	01928

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TUNBRIDGE WELLS : FAILED PLANNED WORK (PW229169) : Reference 40089 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40089		Issue :	1
	Detected Date:	04/10/2013		Detected Time:	07:31
	Start Date:	04/10/2013		Start Time:	06:00
	Anticipated Clear Date:	04/10/2013		Anticipated Clear Time:	11:55
	Next Update Date:	04/10/2013		Next Update Time:	09:30
	Incident Headline:	: TUNBRIDGE WELLS : FAILED PLANNED WORK (PW229169)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	This system did not return to service after a planned work was completed. Investigations ongoing. Root cause and estimated time of repair unknown at present. Next update will be at 09.30.
	Dialling Codes Affected:	01825

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MELLIS MUX 301 : LOSS OF SERVICE : Reference 39783 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39783		Issue :	FINAL
	Detected Date:	01/10/2013		Detected Time:	21:13
	Start Date:	01/10/2013		Start Time:	21:13
	Actual Clear Date:	01/10/2013		Actual Clear Time:	22:08
	Incident Headline:	: MELLIS MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 22:08 after a software connection was corrected. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01379
	Duration:	0 days 00 hours 55 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MELLIS MUX 301 : LOSS OF SERVICE : Reference 39783 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39783		Issue :	1
	Detected Date:	01/10/2013		Detected Time:	21:13
	Start Date:	01/10/2013		Start Time:	21:13
	Anticipated Clear Date:	01/10/2013		Anticipated Clear Time:	23:30
	Next Update Date:	01/10/2013		Next Update Time:	23:30
	Incident Headline:	: MELLIS MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Loss of internet services for {411} Broadband end users. SDH operational team are investigating failure within the core network. Root cause and estimated time of repair are not known at present. Next update will be at 23:30 or sooner if significant progress made.
	Dialling Codes Affected:	01379

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MELLIS MUX 301 : LOSS OF SERVICE : Reference 39751 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39751		Issue :	FINAL
	Detected Date:	01/10/2013		Detected Time:	15:29
	Start Date:	01/10/2013		Start Time:	15:20
	Actual Clear Date:	01/10/2013		Actual Clear Time:	19:15
	Incident Headline:	: MELLIS MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Customer service fully restored @ 19:15 following remote actions by the SDH Operational and Technical Support teams. Loss of internet services for {411} Broadband end users. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01379
	Duration:	0 days 03 hours 55 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MELLIS MUX 301 : LOSS OF SERVICE : Reference 39751 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39751		Issue :	3
	Detected Date:	01/10/2013		Detected Time:	15:29
	Start Date:	01/10/2013		Start Time:	15:20
	Anticipated Clear Date:	01/10/2013		Anticipated Clear Time:	21:30
	Next Update Date:	01/10/2013		Next Update Time:	21:30
	Incident Headline:	: MELLIS MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for {411} Broadband end users. Loss of internet services for {411} Broadband end users. The fault has been passed to the SDH operational team who are to engage the SDH Technical Support team to assist with fault diagnosis. Root cause and estimated time of repair are not known at present. Next update will be at 21:30 or sooner if significant progress made.
	Dialling Codes Affected:	01379

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MELLIS MUX 301 : LOSS OF SERVICE : Reference 39751 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39751		Issue :	2
	Detected Date:	01/10/2013		Detected Time:	15:29
	Start Date:	01/10/2013		Start Time:	15:20
	Anticipated Clear Date:	01/10/2013		Anticipated Clear Time:	19:19
	Next Update Date:	01/10/2013		Next Update Time:	18:30
	Incident Headline:	: MELLIS MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer tasked to site to investigate cause of the failure, ETA unknown at present. Next update 18:30.
	Dialling Codes Affected:	01379

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MELLIS MUX 301 : LOSS OF SERVICE : Reference 39751 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39751		Issue :	1
	Detected Date:	01/10/2013		Detected Time:	15:29
	Start Date:	01/10/2013		Start Time:	15:20
	Anticipated Clear Date:	01/10/2013		Anticipated Clear Time:	19:19
	Next Update Date:	01/10/2013		Next Update Time:	17:15
	Incident Headline:	: MELLIS MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be at 17.15.
	Dialling Codes Affected:	01379

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.