Broadband Incident Report : : NORWICH NODE 09003 : DEGRADED SERVICE : Reference 5105 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5105		Issue :	FINAL
	Detected Date:	08/02/2014		Detected Time:	02:04
	Start Date:	08/02/2014		Start Time:	02:02
	Actual Clear Date:	08/02/2014		Actual Clear Time:	02:56
	Incident Headline:	: NORWICH NODE 09003 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service fully restored at 02:56 after a hardware change at Norwich. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01379 01440 01473 01493 01502 01508 01553 01603 01728 01953 01553 01603 01728
	Duration:	0 days 00 hours 54 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORWICH NODE 09003 : DEGRADED SERVICE : Reference 5105 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5105		Issue :	1
	Detected Date:	08/02/2014		Detected Time:	02:04
	Start Date:	08/02/2014		Start Time:	02:02
	Anticipated Clear Date:	08/02/2014		Anticipated Clear Time:	06:00
	Next Update Date:	08/02/2014		Next Update Time:	04:00
	Incident Headline:	: NORWICH NODE 09003 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineer tasked to site to investigate cause of the failure. Sapre hardware is on site. Next update will be issued upon service restoration.
	Dialling Codes Affected:	01379 01440 01473 01493 01502 01508 01553 01603 01728 01953 01553 01603 01728

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI) : Reference 4947 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4947		Issue :	FINAL
	Detected Date:	07/02/2014		Detected Time:	08:19
	Start Date:	07/02/2014		Start Time:	08:13
	Actual Clear Date:	07/02/2014		Actual Clear Time:	09:07
	Incident Headline:	: PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 09:07 after radio transmission was affected by weather. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01497
	Duration:	0 days 00 hours 53 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI) : Reference 4947 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4947		Issue :	1
	Detected Date:	07/02/2014		Detected Time:	08:19
	Start Date:	07/02/2014		Start Time:	08:13
	Anticipated Clear Date:	07/02/2014		Anticipated Clear Time:	12:00
	Next Update Date:	07/02/2014		Next Update Time:	10:30
	Incident Headline:	: PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01497

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CASTON MUX 102 : LINE CARD (CI) : Reference 4813 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4813		Issue :	FINAL
	Detected Date:	06/02/2014		Detected Time:	10:29
	Start Date:	06/02/2014		Start Time:	10:29
	Actual Clear Date:	06/02/2014		Actual Clear Time:	12:56
	Incident Headline:	: CASTON MUX 102 : LINE CARD (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 12:56 after a hardware change at Caston. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01953
	Duration:	0 days 02 hours 27 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CASTON MUX 102 : LINE CARD (CI) : Reference 4813 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4813		Issue :	1
	Detected Date:	06/02/2014		Detected Time:	10:29
	Start Date:	06/02/2014		Start Time:	10:29
	Anticipated Clear Date:	07/02/2014		Anticipated Clear Time:	16:00
	Next Update Date:	07/02/2014		Next Update Time:	16:00
	Incident Headline:	: CASTON MUX 102 : LINE CARD (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers being tasked to site. Next update will be issued upon service restoration.
	Dialling Codes Affected:	01953

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : VACC34 BRISTOL : LOSS OF SERVICE : Reference 4224 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4224		Issue :	INITIAL/FINAL
	Detected Date:	02/02/2014		Detected Time:	08:33
	Start Date:	02/02/2014		Start Time:	08:31
	Actual Clear Date:	02/02/2014		Actual Clear Time:	08:33
	Incident Headline:	: VACC34 BRISTOL : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service fully restored at 08:33 after the router reloaded. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 00 hours 02 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 7017 : PARTIAL DEGRADED SERVICE : Reference 4204 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4204		Issue :	FINAL
	Detected Date:	02/02/2014		Detected Time:	02:55
	Start Date:	02/02/2014		Start Time:	02:55
	Actual Clear Date:	02/02/2014		Actual Clear Time:	04:49
	Incident Headline:	: SHEFFIELD NODE 7017 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service fully restored at 04.49 when hardware was changed at Sheffield. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01132 01159 01246 01274 01302 01332 01347 01377 01400 01422 01423 01427 01472 01507 01522 016128 016186 01623 01625 01642 01673 01677 01704 01724 01740 01751 01759 01773 01777 01845 01943 01977 01777
	Duration:	0 days 01 hours 54 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 7017 : PARTIAL DEGRADED SERVICE : Reference 4204 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4204		Issue :	2
	Detected Date:	02/02/2014		Detected Time:	02:55
	Start Date:	02/02/2014		Start Time:	02:55
	Anticipated Clear Date:	02/02/2014		Anticipated Clear Time:	05:30
	Next Update Date:	02/02/2014		Next Update Time:	05:30
	Incident Headline:	: SHEFFIELD NODE 7017 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Please note change to headline, degraded service only. Previous remote card reseat did not resolve the issue. An engineer is now en route to site, to complete a reseat or card change ETA 04.30. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01132 01159 01246 01274 01302 01332 01347 01377 01400 01422 01423 01427 01472 01507 01522 016128 016186 01623 01625 01642 01673 01677 01704 01724 01740 01751 01759 01773 01777 01845 01943 01977 01777

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 7017 : PARTIAL LOSS OF SERVICE : Reference 4204 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4204		Issue :	1
	Detected Date:	02/02/2014		Detected Time:	02:55
	Start Date:	02/02/2014		Start Time:	02:55
	Anticipated Clear Date:	02/02/2014		Anticipated Clear Time:	04:58
	Next Update Date:	02/02/2014		Next Update Time:	03:58
	Incident Headline:	: SHEFFIELD NODE 7017 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Card reset being performed. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01132 01159 01246 01274 01302 01332 01347 01377 01400 01422 01423 01427 01472 01507 01522 016128 016186 01623 01625 01642 01673 01677 01704 01724 01740 01751 01759 01773 01777 01845 01943 01977 01777

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.