Friday, March 28, 2014

Broadband Incident Report : : MILTON KEYNES NODE 02177 : PARTIAL DEGRADED SERVICE : Reference 11145 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11145   Issue : FINAL  
  Detected Date: 28/03/2014   Detected Time: 22:50  
  Start Date: 28/03/2014   Start Time: 22:50  
  Actual Clear Date: 28/03/2014   Actual Clear Time: 23:04  
     
  Incident Headline: : MILTON KEYNES NODE 02177 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 23:04 after a hardware change at Milton Keynes. Incident upgraded to P1 due to customer impact. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120201271012750130501327
0136201458014600146201529
0156601582015980160801643
0174701803018220186501872
018840190801963019930239250
02392520239258023926102392810239287
0239252023925802392610239281
 
  Duration: 0 days 00 hours 14 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES NODE 02177 : PARTIAL DEGRADED SERVICE : Reference 11145 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11145   Issue : 1  
  Detected Date: 28/03/2014   Detected Time: 22:50  
  Start Date: 28/03/2014   Start Time: 22:50  
  Anticipated Clear Date: 29/03/2014   Anticipated Clear Time: 02:00  
  Next Update Date: 29/03/2014   Next Update Time: 00:15  
     
  Incident Headline: : MILTON KEYNES NODE 02177 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.  
  Dialling Codes Affected:
0120201271012750130501327
0136201458014600146201529
0156601582015980160801643
0174701803018220186501872
018840190801963019930239250
02392520239258023926102392810239287
0239252023925802392610239281
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, March 27, 2014

Broadband Incident Report : : ASHFORD NODE 08019 : POSSIBLE DEGRADED SERVICE : Reference 11020 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11020   Issue : FINAL  
  Detected Date: 27/03/2014   Detected Time: 18:16  
  Start Date: 27/03/2014   Start Time: 18:16  
  Actual Clear Date: 27/03/2014   Actual Clear Time: 20:00  
     
  Incident Headline: : ASHFORD NODE 08019 : POSSIBLE DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 20:00 following a reconfiguration. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0123301303013040158001795
017970189201580
 
  Duration: 0 days 01 hours 44 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ASHFORD NODE 08019 : POSSIBLE DEGRADED SERVICE : Reference 11020 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11020   Issue : 1  
  Detected Date: 27/03/2014   Detected Time: 18:16  
  Start Date: 27/03/2014   Start Time: 18:16  
  Anticipated Clear Date: 27/03/2014   Anticipated Clear Time: 20:00  
  Next Update Date: 27/03/2014   Next Update Time: 20:00  
     
  Incident Headline: : ASHFORD NODE 08019 : POSSIBLE DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Some end users may experience a degradation in service during emergency work to resolve an issue. There is currently a technical bridge ongoing with the vendor and engineer on site. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
0123301303013040158001795
017970189201580
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDOUR MSAN 301 : LOSS OF SERVICE (CI) : Reference 10991 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10991   Issue : FINAL  
  Detected Date: 27/03/2014   Detected Time: 15:17  
  Start Date: 27/03/2014   Start Time: 15:14  
  Actual Clear Date: 27/03/2014   Actual Clear Time: 17:53  
     
  Incident Headline: : ABERDOUR MSAN 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 17:53 after connectors were remade at Dundee. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01383
 
  Duration: 0 days 02 hours 39 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDOUR MSAN 301 : LOSS OF SERVICE (CI) : Reference 10991 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10991   Issue : 3  
  Detected Date: 27/03/2014   Detected Time: 15:17  
  Start Date: 27/03/2014   Start Time: 15:14  
  Anticipated Clear Date: 27/03/2014   Anticipated Clear Time: 22:00  
  Next Update Date: 27/03/2014   Next Update Time: 20:30  
     
  Incident Headline: : ABERDOUR MSAN 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer on site at Dundee to liaise with MSIP. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01383
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDOUR MSAN 301 : LOSS OF SERVICE (CI) : Reference 10991 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10991   Issue : 2  
  Detected Date: 27/03/2014   Detected Time: 15:17  
  Start Date: 27/03/2014   Start Time: 15:14  
  Anticipated Clear Date: 27/03/2014   Anticipated Clear Time: 22:00  
  Next Update Date: 27/03/2014   Next Update Time: 18:30  
     
  Incident Headline: : ABERDOUR MSAN 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer tasked to site to investigate cause of the failure, works control currently resourcing task. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01383
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDOUR MSAN 301 : LOSS OF SERVICE (CI) : Reference 10991 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10991   Issue : 1  
  Detected Date: 27/03/2014   Detected Time: 15:17  
  Start Date: 27/03/2014   Start Time: 15:14  
  Anticipated Clear Date: 27/03/2014   Anticipated Clear Time: 22:00  
  Next Update Date: 27/03/2014   Next Update Time: 16:45  
     
  Incident Headline: : ABERDOUR MSAN 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01383
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDOUR MSAN 301 : LOSS OF SERVICE (CI) : Reference 10930 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10930   Issue : FINAL  
  Detected Date: 27/03/2014   Detected Time: 09:43  
  Start Date: 27/03/2014   Start Time: 09:40  
  Actual Clear Date: 27/03/2014   Actual Clear Time: 10:37  
     
  Incident Headline: : ABERDOUR MSAN 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 10:37 - Service was monitored for stability. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01383
 
  Duration: 0 days 00 hours 57 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ABERDOUR MSAN 301 : LOSS OF SERVICE (CI) : Reference 10930 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10930   Issue : 1  
  Detected Date: 27/03/2014   Detected Time: 09:43  
  Start Date: 27/03/2014   Start Time: 09:40  
  Anticipated Clear Date: 27/03/2014   Anticipated Clear Time: 11:55  
  Next Update Date: 27/03/2014   Next Update Time: 11:48  
     
  Incident Headline: ABERDOUR MSAN 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of internet services for {245} Broadband end users. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01383
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, March 26, 2014

Broadband Incident Report : : TUNBRIDGE WELLS NODE 08005 : PARTIAL DEGRADED SERVICE : Reference 10766 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10766   Issue : FINAL  
  Detected Date: 26/03/2014   Detected Time: 06:46  
  Start Date: 26/03/2014   Start Time: 06:46  
  Actual Clear Date: 26/03/2014   Actual Clear Time: 12:32  
     
  Incident Headline: : TUNBRIDGE WELLS NODE 08005 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 12:32 after hardware change at Tunbridge Wells. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0127301323013420142401732
0182501892LLND0LLSD0To Fo
0182501892
 
  Duration: 0 days 05 hours 46 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TUNBRIDGE WELLS NODE 08005 : PARTIAL DEGRADED SERVICE : Reference 10766 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10766   Issue : 3  
  Detected Date: 26/03/2014   Detected Time: 06:46  
  Start Date: 26/03/2014   Start Time: 06:46  
  Anticipated Clear Date: 26/03/2014   Anticipated Clear Time: 11:31  
  Next Update Date: 26/03/2014   Next Update Time: 11:31  
     
  Incident Headline: : TUNBRIDGE WELLS NODE 08005 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The root cause is thought to be a card failure, a new card now has a revised ETA of 11:00. An engineer has been assigned to meet the spare. Estimated completion time now is 11:45, next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
0127301323013420142401732
0182501892LLND0LLSD0To Fo
0182501892
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : TUNBRIDGE WELLS NODE 08005 : PARTIAL DEGRADED SERVICE : Reference 10766 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10766   Issue : 2  
  Detected Date: 26/03/2014   Detected Time: 06:46  
  Start Date: 26/03/2014   Start Time: 06:46  
  Anticipated Clear Date: 26/03/2014   Anticipated Clear Time: 10:45  
  Next Update Date: 26/03/2014   Next Update Time: 10:30  
     
  Incident Headline: TUNBRIDGE WELLS NODE 08005 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: The root cause is thought to be a card failure a new card is due onsite at 10:00. An engineer is due onsite at 08:00 for investigation. The estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development. Degraded internet services for {1665} Broadband end users.  
  Dialling Codes Affected:
0127301323013420142401732
0182501892LLND0LLSD0To Fo
0182501892
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.