Saturday, April 19, 2014

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE : Reference 13689 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13689   Issue : FINAL  
  Detected Date: 19/04/2014   Detected Time: 19:44  
  Start Date: 19/04/2014   Start Time: 19:40  
  Actual Clear Date: 19/04/2014   Actual Clear Time: 21:03  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 21:03 after a hardware change at Manchester. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0124801254012740128301286
01407014220152401535016121
016122016134016147016162016163
016165016166016167016178016183
0165401690016970174501766
0177201782018290192801939
0194201943019520197801989
019430195201978
 
  Duration: 0 days 01 hours 23 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE : Reference 13689 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13689   Issue : 2  
  Detected Date: 19/04/2014   Detected Time: 19:44  
  Start Date: 19/04/2014   Start Time: 19:40  
  Anticipated Clear Date: 19/04/2014   Anticipated Clear Time: 22:00  
  Next Update Date: 19/04/2014   Next Update Time: 21:50  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Engineer en route to site, ETA 21:00. Donor card identified on site if required. Estimated time of restoration 22:00. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
0124801254012740128301286
01407014220152401535016121
016122016134016147016162016163
016165016166016167016178016183
0165401690016970174501766
0177201782018290192801939
0194201943019520197801989
019430195201978
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE : Reference 13689 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13689   Issue : 1  
  Detected Date: 19/04/2014   Detected Time: 19:44  
  Start Date: 19/04/2014   Start Time: 19:40  
  Anticipated Clear Date: 19/04/2014   Anticipated Clear Time: 23:40  
  Next Update Date: 19/04/2014   Next Update Time: 21:40  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
0124801254012740128301286
01407014220152401535016121
016122016134016147016162016163
016165016166016167016178016183
0165401690016970174501766
0177201782018290192801939
0194201943019520197801989
019430195201978
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, April 17, 2014

Broadband Incident Report : : MULTIPLE MUXS IN ABERDEEN AREA : LOSS OF SERVICE : Reference 13329 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13329   Issue : FINAL  
  Detected Date: 16/04/2014   Detected Time: 09:52  
  Start Date: 16/04/2014   Start Time: 09:50  
  Actual Clear Date: 17/04/2014   Actual Clear Time: 00:55  
     
  Incident Headline: : MULTIPLE MUXS IN ABERDEEN AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 00:55 upon completion of Aberdeen cable failure. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0122401330014640156901975
01224013300146401569
 
  Duration: 0 days 15 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, April 16, 2014

Broadband Incident Report : : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE : Reference 13361 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13361   Issue : FINAL  
  Detected Date: 16/04/2014   Detected Time: 13:31  
  Start Date: 16/04/2014   Start Time: 13:31  
  Actual Clear Date: 16/04/2014   Actual Clear Time: 17:40  
     
  Incident Headline: : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 17:40 after a hardware change at Irvine Bourtree. Donor card found on site. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0136901475015050170001975
01369014750150501700
 
  Duration: 0 days 04 hours 09 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXS IN ABERDEEN AREA : LOSS OF SERVICE : Reference 13329 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13329   Issue : 4  
  Detected Date: 16/04/2014   Detected Time: 09:52  
  Start Date: 16/04/2014   Start Time: 09:50  
  Anticipated Clear Date: 17/04/2014   Anticipated Clear Time: 18:00  
  Next Update Date: 17/04/2014   Next Update Time: 02:00  
     
  Incident Headline: : MULTIPLE MUXS IN ABERDEEN AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.  
  Dialling Codes Affected:
0122401330014640156901975
01224013300146401569
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE : Reference 13361 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13361   Issue : 2  
  Detected Date: 16/04/2014   Detected Time: 13:31  
  Start Date: 16/04/2014   Start Time: 13:31  
  Anticipated Clear Date: 16/04/2014   Anticipated Clear Time: 18:35  
  Next Update Date: 16/04/2014   Next Update Time: 17:35  
     
  Incident Headline: : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A hardware failure has been identified. An engineer is being tasked to site and spares ordered to replace faulty hardware. Next update will be issued once engineer is on site and ETA of spares has been identified.  
  Dialling Codes Affected:
01369014750150501700
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE : Reference 13361 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13361   Issue : 1  
  Detected Date: 16/04/2014   Detected Time: 13:31  
  Start Date: 16/04/2014   Start Time: 13:31  
  Anticipated Clear Date: 16/04/2014   Anticipated Clear Time: 16:35  
  Next Update Date: 16/04/2014   Next Update Time: 15:35  
     
  Incident Headline: : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.  
  Dialling Codes Affected:
01369014750150501700
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXS IN ABERDEEN AREA : LOSS OF SERVICE : Reference 13329 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13329   Issue : 3  
  Detected Date: 16/04/2014   Detected Time: 09:52  
  Start Date: 16/04/2014   Start Time: 09:50  
  Anticipated Clear Date: 16/04/2014   Anticipated Clear Time: 18:00  
  Next Update Date: 16/04/2014   Next Update Time: 18:00  
     
  Incident Headline: : MULTIPLE MUXS IN ABERDEEN AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Repair of the 96 fibre cable CJ26207 was completed at 04:30, resource now secured to commence the repair of the 16 fibre cable CJ7188 from 13:00. There are 3 outstanding broadband services which are impacting 636 end users, and one transmission system. There is no estimated time of restoration and the any significant progress will be communicated immediately.  
  Dialling Codes Affected:
0122401330014640156901975
01224013300146401569
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXS IN ABERDEEN AREA : LOSS OF SERVICE : Reference 13329 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13329   Issue : 2  
  Detected Date: 16/04/2014   Detected Time: 09:52  
  Start Date: 16/04/2014   Start Time: 09:50  
  Anticipated Clear Date: 16/04/2014   Anticipated Clear Time: 17:00  
  Next Update Date: 16/04/2014   Next Update Time: 17:00  
     
  Incident Headline: : MULTIPLE MUXS IN ABERDEEN AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for {1267} Broadband end users. Root cause identified as a transmission failure in the Aberdeen area, managed under IMT13333/14. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01224013300146401569
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXS IN ABERDEEN AREA : LOSS OF SERVICE : Reference 13329 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13329   Issue : 1  
  Detected Date: 16/04/2014   Detected Time: 09:52  
  Start Date: 16/04/2014   Start Time: 09:50  
  Anticipated Clear Date: 16/04/2014   Anticipated Clear Time: 13:45  
  Next Update Date: 16/04/2014   Next Update Time: 11:30  
     
  Incident Headline: : MULTIPLE MUXS IN ABERDEEN AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be issued at 11:30.  
  Dialling Codes Affected:
01224013300146401569
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, April 14, 2014

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 12982 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12982   Issue : FINAL  
  Detected Date: 14/04/2014   Detected Time: 14:25  
  Start Date: 14/04/2014   Start Time: 14:25  
  Actual Clear Date: 14/04/2014   Actual Clear Time: 15:22  
     
  Incident Headline: : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 15:22 following a card change at Edinburgh. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01207012280123601292013131
013133013134013240135801388
014143014195014640150501539
0156101563016980170001770
0177101852018560189001950
0282586028406302843760287941To Fo
0282586028406302843760287941
 
  Duration: 0 days 00 hours 57 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.