Broadband Incident Report : BBIP : MANCHESTER EDGE ROUTE SWITCH 19 : DEGRADED SERVICE : CANCELLED : Reference 21471 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21471		Issue :	FINAL
	Detected Date:	14/06/2014		Detected Time:	18:00
	Start Date:	14/06/2014		Start Time:	18:00
	Actual Clear Date:	14/06/2014		Actual Clear Time:	18:00
	Incident Headline:	BBIP : MANCHESTER EDGE ROUTE SWITCH 19 : DEGRADED SERVICE : CANCELLED
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Incident cancelled as incorrect customer impact reported. IMT21490/14 raised. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01228 01229 01244 01248 01253 01254 01274 01282 01283 01286 01352 01422 01432 01484 01524 01531 01539 01584 01588 016127 016128 016130 016133 016170 016178 016194 016196 016197 016199 01678 01697 01704 01706 01743 01745 01758 01768 01772 01782 01824 01827 01829 01885 01924 01925 01939 01970 01974 01978 01981 01995
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER EDGE ROUTE SWITCH 19 : DEGRADED SERVICE : Reference 21471 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21471		Issue :	2
	Detected Date:	14/06/2014		Detected Time:	18:00
	Start Date:	14/06/2014		Start Time:	18:00
	Anticipated Clear Date:	15/06/2014		Anticipated Clear Time:	05:00
	Next Update Date:	15/06/2014		Next Update Time:	00:30
	Incident Headline:	: MANCHESTER EDGE ROUTE SWITCH 19 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Due to the complexity of the fault a technical bridge has been running with all relevant parties involved, including the vendor. The root cause of this fault is a suspected hardware failure. Spare hardware will be ordered and changed at approximately 02:00. An engineer will be tasked to site to complete the card change. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01228 01229 01244 01248 01253 01254 01274 01282 01283 01286 01352 01422 01432 01484 01524 01531 01539 01584 01588 016127 016128 016130 016133 016170 016178 016194 016196 016197 016199 01678 01697 01704 01706 01743 01745 01758 01768 01772 01782 01824 01827 01829 01885 01924 01925 01939 01970 01974 01978 01981 01995

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER EDGE ROUTE SWITCH 19 : DEGRADED SERVICE : Reference 21471 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21471		Issue :	1
	Detected Date:	14/06/2014		Detected Time:	18:00
	Start Date:	14/06/2014		Start Time:	18:00
	Anticipated Clear Date:	14/06/2014		Anticipated Clear Time:	20:00
	Next Update Date:	14/06/2014		Next Update Time:	19:18
	Incident Headline:	: MANCHESTER EDGE ROUTE SWITCH 19 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration.
	Dialling Codes Affected:	01228 01229 01244 01248 01253 01254 01274 01282 01283 01286 01352 01422 01432 01484 01524 01531 01539 01584 01588 016127 016128 016130 016133 016170 016178 016194 016196 016197 016199 01678 01697 01704 01706 01743 01745 01758 01768 01772 01782 01824 01827 01829 01885 01924 01925 01939 01970 01974 01978 01981 01995

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER EDGE ROUTE SWITCH 19 : LOSS OF SERVICE : Reference 21454 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21454		Issue :	FINAL
	Detected Date:	14/06/2014		Detected Time:	13:33
	Start Date:	14/06/2014		Start Time:	13:31
	Actual Clear Date:	14/06/2014		Actual Clear Time:	13:43
	Incident Headline:	: MANCHESTER EDGE ROUTE SWITCH 19 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 13.43 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01228 01229 01244 01248 01253 01254 01274 01282 01283 01286 01352 01422 01432 01484 01524 01531 01539 01584 01588 016127 016128 016130 016133 016170 016178 016194 016196 016197 016199 01678 01697 01704 01706 01743 01745 01758 01768 01772 01782 01824 01827 01829 01885 01924 01925 01939 01970 01974 01978 01981 01995
	Duration:	0 days 00 hours 12 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER EDGE ROUTE SWITCH 19 : LOSS OF SERVICE : Reference 21454 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21454		Issue :	1
	Detected Date:	14/06/2014		Detected Time:	13:33
	Start Date:	14/06/2014		Start Time:	13:31
	Anticipated Clear Date:	14/06/2014		Anticipated Clear Time:	17:37
	Next Update Date:	14/06/2014		Next Update Time:	15:37
	Incident Headline:	: MANCHESTER EDGE ROUTE SWITCH 19 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01228 01229 01244 01248 01253 01254 01274 01282 01283 01286 01352 01422 01432 01484 01524 01531 01539 01584 01588 016127 016128 016130 016133 016170 016178 016194 016196 016197 016199 01678 01697 01704 01706 01743 01745 01758 01768 01772 01782 01824 01827 01829 01885 01924 01925 01939 01970 01974 01978 01981 01995

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHARLTON ON OTMOOR MUX 101 : DEGRADED SERVICE : Reference 21241 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21241		Issue :	FINAL
	Detected Date:	13/06/2014		Detected Time:	08:01
	Start Date:	13/06/2014		Start Time:	07:59
	Actual Clear Date:	13/06/2014		Actual Clear Time:	08:29
	Incident Headline:	: CHARLTON ON OTMOOR MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Degraded service automatically restored at 08:29. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01865
	Duration:	0 days 00 hours 30 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHARLTON ON OTMOOR MUX 101 : DEGRADED SERVICE : Reference 21241 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21241		Issue :	2
	Detected Date:	13/06/2014		Detected Time:	08:01
	Start Date:	13/06/2014		Start Time:	07:59
	Anticipated Clear Date:	13/06/2014		Anticipated Clear Time:	12:00
	Next Update Date:	13/06/2014		Next Update Time:	10:00
	Incident Headline:	: CHARLTON ON OTMOOR MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01865

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHARLTON ON OTMOOR MUX 101 : DEGRADED SERVICE : Reference 21241 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21241		Issue :	1
	Detected Date:	13/06/2014		Detected Time:	08:01
	Start Date:	13/06/2014		Start Time:	07:59
	Anticipated Clear Date:	13/06/2014		Anticipated Clear Time:	12:00
	Next Update Date:	13/06/2014		Next Update Time:	10:00
	Incident Headline:	: CHARLTON ON OTMOOR MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01865

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ULEY ADSL 101 : LOSS OF SERVICE : Reference 21040 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21040		Issue :	FINAL
	Detected Date:	12/06/2014		Detected Time:	03:30
	Start Date:	12/06/2014		Start Time:	03:30
	Actual Clear Date:	12/06/2014		Actual Clear Time:	12:19
	Incident Headline:	: ULEY ADSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 12:19 after remote restore actions were performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01453
	Duration:	0 days 08 hours 49 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ULEY ADSL 101 : LOSS OF SERVICE : Reference 21040 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21040		Issue :	4
	Detected Date:	12/06/2014		Detected Time:	03:30
	Start Date:	12/06/2014		Start Time:	03:30
	Anticipated Clear Date:	12/06/2014		Anticipated Clear Time:	11:00
	Next Update Date:	12/06/2014		Next Update Time:	11:00
	Incident Headline:	: ULEY ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer on site investigating the root cause of the failure. Precision test officer also on site as a parralell action carrying out tests to locate the damage. Technical Support called out to investigate further. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01453

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ULEY ADSL 101 : LOSS OF SERVICE : Reference 21040 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21040		Issue :	3
	Detected Date:	12/06/2014		Detected Time:	03:30
	Start Date:	12/06/2014		Start Time:	03:30
	Anticipated Clear Date:	12/06/2014		Anticipated Clear Time:	09:00
	Next Update Date:	12/06/2014		Next Update Time:	06:00
	Incident Headline:	: ULEY ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineers tasked to relevant sites to investigate cause of the failure. No ETAs at present. Spares being ordered to site. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01453

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ULEY ADSL 101 : LOSS OF SERVICE : Reference 21040 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21040		Issue :	2
	Detected Date:	12/06/2014		Detected Time:	03:30
	Start Date:	12/06/2014		Start Time:	03:30
	Anticipated Clear Date:	12/06/2014		Anticipated Clear Time:	09:00
	Next Update Date:	12/06/2014		Next Update Time:	05:00
	Incident Headline:	: ULEY ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01453

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.