Broadband Incident Report : : PORTSMOUTH NODE 05013 : PARTIAL LOSS OF SERVICE : Reference 27520 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27520		Issue :	FINAL
	Detected Date:	24/07/2014		Detected Time:	11:16
	Start Date:	24/07/2014		Start Time:	11:16
	Actual Clear Date:	24/07/2014		Actual Clear Time:	12:10
	Incident Headline:	: PORTSMOUTH NODE 05013 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was restored at 12:10 following the reseat of a failed MR16 card at Portsmouth BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01243 01489 01730 LLSD0 To Fo
	Duration:	0 days 00 hours 54 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PORTSMOUTH NODE 05013 : PARTIAL LOSS OF SERVICE : Reference 27520 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27520		Issue :	3
	Detected Date:	24/07/2014		Detected Time:	11:16
	Start Date:	24/07/2014		Start Time:	11:16
	Anticipated Clear Date:	24/07/2014		Anticipated Clear Time:	14:00
	Next Update Date:	24/07/2014		Next Update Time:	14:00
	Incident Headline:	: PORTSMOUTH NODE 05013 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service was restored at 12:10 following the reseat of a failed MR16 card at Portsmouth. Incident to remain open for a period of monitoring for stability.
	Dialling Codes Affected:	01243 01489 01730 LLSD0 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PORTSMOUTH NODE 05013 : PARTIAL LOSS OF SERVICE (CI) : Reference 27520 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27520		Issue :	2
	Detected Date:	24/07/2014		Detected Time:	11:16
	Start Date:	24/07/2014		Start Time:	11:16
	Anticipated Clear Date:	24/07/2014		Anticipated Clear Time:	15:20
	Next Update Date:	24/07/2014		Next Update Time:	13:20
	Incident Headline:	: PORTSMOUTH NODE 05013 : PARTIAL LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Repeat failure- Remote reboot of failed MR16 card restored service at 11:08, however it failed once again. Its suspected the card is overheating. An engineer is being sent to site to check out the high temperature alarm and ensure the equipment is stable.
	Dialling Codes Affected:	01243 01489 01730 LLSD0 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PORTSMOUTH NODE 05013 : PARTIAL LOSS OF SERVICE (CI) : Reference 27520 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27520		Issue :	1
	Detected Date:	24/07/2014		Detected Time:	11:16
	Start Date:	24/07/2014		Start Time:	11:16
	Anticipated Clear Date:	24/07/2014		Anticipated Clear Time:	15:20
	Next Update Date:	24/07/2014		Next Update Time:	13:20
	Incident Headline:	: PORTSMOUTH NODE 05013 : PARTIAL LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01243 01489 01730 LLSD0 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE : Reference 27271 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27271		Issue :	FINAL
	Detected Date:	23/07/2014		Detected Time:	00:36
	Start Date:	23/07/2014		Start Time:	00:32
	Actual Clear Date:	23/07/2014		Actual Clear Time:	02:17
	Incident Headline:	: EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was restored at 02:17 after hardware change in Edinburgh. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01224 01292 013133 01360 01369 01383 01387 014158 014188 01461 01463 01467 01479 01505 01539 01595 01667 01779 01851 01852 01877 01899 019137 019138 01946 01955 0283831 0289076 0289090 0289751
	Duration:	0 days 01 hours 45 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ASHOVER MUX 001 : LOSS OF SERVICE : Reference 27191 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27191		Issue :	FINAL
	Detected Date:	22/07/2014		Detected Time:	14:02
	Start Date:	22/07/2014		Start Time:	14:00
	Actual Clear Date:	22/07/2014		Actual Clear Time:	15:00
	Incident Headline:	: ASHOVER MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 15:00 after remote restore actions were performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01246
	Duration:	0 days 01 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ASHOVER MUX 001 : LOSS OF SERVICE : Reference 27191 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27191		Issue :	2
	Detected Date:	22/07/2014		Detected Time:	14:02
	Start Date:	22/07/2014		Start Time:	14:00
	Anticipated Clear Date:	22/07/2014		Anticipated Clear Time:	18:00
	Next Update Date:	22/07/2014		Next Update Time:	16:00
	Incident Headline:	: ASHOVER MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued once the root cause and plan of restoration is known.
	Dialling Codes Affected:	01246

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ASHOVER MUX 001 : LOSS OF SERVICE : Reference 27191 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27191		Issue :	1
	Detected Date:	22/07/2014		Detected Time:	14:02
	Start Date:	22/07/2014		Start Time:	14:00
	Anticipated Clear Date:	22/07/2014		Anticipated Clear Time:	18:00
	Next Update Date:	22/07/2014		Next Update Time:	16:00
	Incident Headline:	: ASHOVER MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01246

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRICHEN MUX 101 : LOSS OF SERVICE : Reference 27172 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27172		Issue :	FINAL
	Detected Date:	22/07/2014		Detected Time:	12:04
	Start Date:	22/07/2014		Start Time:	12:04
	Actual Clear Date:	22/07/2014		Actual Clear Time:	12:25
	Incident Headline:	: STRICHEN MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 12:25 when mains power returned to site. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01771
	Duration:	0 days 00 hours 21 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRICHEN MUX 101 : LOSS OF SERVICE : Reference 27172 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27172		Issue :	1
	Detected Date:	22/07/2014		Detected Time:	12:04
	Start Date:	22/07/2014		Start Time:	12:04
	Anticipated Clear Date:	22/07/2014		Anticipated Clear Time:	14:45
	Next Update Date:	22/07/2014		Next Update Time:	13:15
	Incident Headline:	: STRICHEN MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01771

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRICHEN MUX 101 : LOSS OF SERVICE : Reference 27172 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27172		Issue :	1
	Detected Date:	22/07/2014		Detected Time:	12:04
	Start Date:	22/07/2014		Start Time:	12:04
	Anticipated Clear Date:	22/07/2014		Anticipated Clear Time:	14:45
	Next Update Date:	22/07/2014		Next Update Time:	13:15
	Incident Headline:	: STRICHEN MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01771

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HEREFORD AREA MULTIPLE MUXES : LOSS OF SERVICE : Reference 27057 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27057		Issue :	FINAL
	Detected Date:	21/07/2014		Detected Time:	17:10
	Start Date:	21/07/2014		Start Time:	17:00
	Actual Clear Date:	22/07/2014		Actual Clear Time:	10:51
	Incident Headline:	: HEREFORD AREA MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Following the restoration of comms,the rebuilding of circuits and reconfigure of software, we can confirm that all Broadband services have returned to service at 10:51. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01432 01531 01544 01568 01584 01885
	Duration:	0 days 17 hours 51 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HEREFORD AREA MULTIPLE MUXES : LOSS OF SERVICE : Reference 27057 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27057		Issue :	5
	Detected Date:	21/07/2014		Detected Time:	17:10
	Start Date:	21/07/2014		Start Time:	17:00
	Anticipated Clear Date:	22/07/2014		Anticipated Clear Time:	11:00
	Next Update Date:	22/07/2014		Next Update Time:	11:00
	Incident Headline:	: HEREFORD AREA MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The earlier ordered and programmed spares arrived onsite and have been changed in the last 30 minutes. The vendor and the operational team to continue investigations into the loss of service to the Broadband services. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01432 01531 01544 01568 01584 01885

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.