Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 31854 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31854		Issue :	FINAL
	Detected Date:	22/08/2014		Detected Time:	07:07
	Start Date:	22/08/2014		Start Time:	07:07
	Actual Clear Date:	22/08/2014		Actual Clear Time:	08:05
	Incident Headline:	: KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 08:05 after a hardware change at Kingston. Please note a change in the customer impact. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01243 01252 01273 01293 01323 01342 01372 01403 01404 01424 01444 01483 01488 01628 01635 01730 01736 01798 01872 01883 01903 0208247 0208393 0208605 0208777 0208879 0208916 0208944 0208946 0208947 0208971 0238020 0238082 0238084 0238087 0239247 LLLS0 LLTH0 To Fo
	Duration:	0 days 00 hours 58 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 31854 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31854		Issue :	1
	Detected Date:	22/08/2014		Detected Time:	07:07
	Start Date:	22/08/2014		Start Time:	07:07
	Anticipated Clear Date:	22/08/2014		Anticipated Clear Time:	11:00
	Next Update Date:	22/08/2014		Next Update Time:	09:00
	Incident Headline:	: KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01243 01252 01273 01293 01323 01342 01372 01403 01404 01424 01444 01483 01488 01628 01635 01730 01736 01798 01872 01883 01903 0208247 0208393 0208605 0208777 0208879 0208916 0208944 0208946 0208947 0208971 0238020 0238082 0238084 0238087 0239247 LLLS0 LLTH0 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 31848 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31848		Issue :	FINAL
	Detected Date:	22/08/2014		Detected Time:	05:29
	Start Date:	22/08/2014		Start Time:	05:29
	Actual Clear Date:	22/08/2014		Actual Clear Time:	05:38
	Incident Headline:	: KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 05:38 following a remote reset of the card. An engineer is en route to site (ETA 07:00) to locate the spare and change it over. There will be a short break in service to remove the faulty card. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01444 01798 LLLS0 LLTH0
	Duration:	0 days 00 hours 09 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 31848 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31848		Issue :	1
	Detected Date:	22/08/2014		Detected Time:	05:29
	Start Date:	22/08/2014		Start Time:	05:29
	Anticipated Clear Date:	22/08/2014		Anticipated Clear Time:	07:30
	Next Update Date:	22/08/2014		Next Update Time:	06:30
	Incident Headline:	: KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01444 01798 LLLS0 LLTH0

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 31842 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31842		Issue :	FINAL
	Detected Date:	22/08/2014		Detected Time:	04:20
	Start Date:	22/08/2014		Start Time:	04:20
	Actual Clear Date:	22/08/2014		Actual Clear Time:	04:31
	Incident Headline:	: KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 04:31 following a remote card reset. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01444 01798 LLLS0 LLTH0
	Duration:	0 days 00 hours 11 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON : PARTIAL LOSS OF SERVICE : Reference 31842 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31842		Issue :	1
	Detected Date:	22/08/2014		Detected Time:	04:20
	Start Date:	22/08/2014		Start Time:	04:20
	Anticipated Clear Date:	22/08/2014		Anticipated Clear Time:	07:00
	Next Update Date:	22/08/2014		Next Update Time:	05:30
	Incident Headline:	: KINGSTON : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01444 01798 LLLS0 LLTH0

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CASTLETOWN MUX 102 : LINE CARD (CI) : Reference 31156 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31156		Issue :	FINAL
	Detected Date:	18/08/2014		Detected Time:	14:26
	Start Date:	18/08/2014		Start Time:	14:26
	Actual Clear Date:	18/08/2014		Actual Clear Time:	19:05
	Incident Headline:	: CASTLETOWN MUX 102 : LINE CARD (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 19.05 after a hardware change at Castletown. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01847
	Duration:	0 days 04 hours 39 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CASTLETOWN MUX 102 : LINE CARD (CI) : Reference 31156 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31156		Issue :	1
	Detected Date:	18/08/2014		Detected Time:	14:26
	Start Date:	18/08/2014		Start Time:	14:26
	Anticipated Clear Date:	19/08/2014		Anticipated Clear Time:	16:00
	Next Update Date:	19/08/2014		Next Update Time:	15:00
	Incident Headline:	: CASTLETOWN MUX 102 : LINE CARD (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Root cause suspected to be a failed line card. This will be changed as required. Next update will be issued upon service restoration.
	Dialling Codes Affected:	01847

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GLOUCESTER NODES 11210, 11051 & 11040 : LOSS OF SERVICE : Reference 31059 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31059		Issue :	FINAL
	Detected Date:	18/08/2014		Detected Time:	08:06
	Start Date:	18/08/2014		Start Time:	08:06
	Actual Clear Date:	18/08/2014		Actual Clear Time:	11:44
	Incident Headline:	: GLOUCESTER NODES 11210, 11051 & 11040 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 11:44 after a power failure at Gloucester. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01242 01285 01386 01432 01452 01453 01497 01531 01544 01547 01568 01584 01594 01684 01743 01874 01885 01886 01905 01952 01981 01989 LLSS0 To Fo
	Duration:	0 days 03 hours 38 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GLOUCESTER NODES 11210, 11051 & 11040 : LOSS OF SERVICE : Reference 31059 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31059		Issue :	2
	Detected Date:	18/08/2014		Detected Time:	08:06
	Start Date:	18/08/2014		Start Time:	08:06
	Anticipated Clear Date:	18/08/2014		Anticipated Clear Time:	12:45
	Next Update Date:	18/08/2014		Next Update Time:	12:15
	Incident Headline:	: GLOUCESTER NODES 11210, 11051 & 11040 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Power restored to Gloucester at 08:31. Engineer now on site at Gloucester and has restored partial comms to the node. Transmission engineer on site has also been engaged to assist in the restoaration acitivites. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01242 01285 01386 01432 01452 01453 01497 01531 01544 01547 01568 01584 01594 01684 01743 01874 01885 01886 01905 01952 01981 01989 LLSS0 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GLOUCESTER NODE 11210 : LOSS OF SERVICE : Reference 31059 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31059		Issue :	1
	Detected Date:	18/08/2014		Detected Time:	08:06
	Start Date:	18/08/2014		Start Time:	08:06
	Anticipated Clear Date:	18/08/2014		Anticipated Clear Time:	11:00
	Next Update Date:	18/08/2014		Next Update Time:	10:10
	Incident Headline:	: GLOUCESTER NODE 11210 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01242 01285 01386 01432 01452 01453 01497 01531 01544 01547 01568 01584 01594 01684 01743 01874 01885 01886 01905 01952 01981 01989 LLSS0 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.