Saturday, November 8, 2014

Broadband Incident Report : : 3 MUXES IN OXFORDSHIRE : LOSS OF SERVICE : Reference 43193 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43193   Issue : FINAL  
  Detected Date: 08/11/2014   Detected Time: 15:43  
  Start Date: 08/11/2014   Start Time: 15:40  
  Actual Clear Date: 08/11/2014   Actual Clear Time: 15:55  
     
  Incident Headline: : 3 MUXES IN OXFORDSHIRE : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored as of 15:55. This was due to a local power outage. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0129501608
 
  Duration: 0 days 00 hours 15 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : BRAILES : MUX 101: LOSS OF SERVICE : Reference 43193 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43193   Issue : 1  
  Detected Date: 08/11/2014   Detected Time: 15:43  
  Start Date: 08/11/2014   Start Time: 15:40  
  Anticipated Clear Date: 08/11/2014   Anticipated Clear Time: 17:40  
  Next Update Date: 08/11/2014   Next Update Time: 16:43  
     
  Incident Headline: ADSL : BRAILES : MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0129501608
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : BRAILES : MUX 101: LOSS OF SERVICE : Reference 43193 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43193   Issue : 2  
  Detected Date: 08/11/2014   Detected Time: 15:43  
  Start Date: 08/11/2014   Start Time: 15:40  
  Anticipated Clear Date: 08/11/2014   Anticipated Clear Time: 17:40  
  Next Update Date: 08/11/2014   Next Update Time: 16:43  
     
  Incident Headline: ADSL : BRAILES : MUX 101: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
0129501608
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ONECOTE MUX 101 : LOSS OF SERVICE (CI) (CANCELLED) : Reference 43161 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43161   Issue : FINAL  
  Detected Date: 08/11/2014   Detected Time: 04:09  
  Start Date: 08/11/2014   Start Time: 04:07  
  Actual Clear Date: 08/11/2014   Actual Clear Time: 04:07  
     
  Incident Headline: : ONECOTE MUX 101 : LOSS OF SERVICE (CI) (CANCELLED)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Please note, incident cancelled. This is related to a scheduled planned outage. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01538
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ONECOTE MUX 101 : LOSS OF SERVICE : Reference 43161 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43161   Issue : 2  
  Detected Date: 08/11/2014   Detected Time: 04:09  
  Start Date: 08/11/2014   Start Time: 04:07  
  Anticipated Clear Date: 08/11/2014   Anticipated Clear Time: 06:07  
  Next Update Date: 08/11/2014   Next Update Time: 05:11  
     
  Incident Headline: : ONECOTE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: LOSS OF SERVICE :loss of internet services for {239} Broadband end users.
Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.

 
  Dialling Codes Affected:
01538
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ONECOTE MUX 101 : LOSS OF SERVICE : Reference 43161 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43161   Issue : 1  
  Detected Date: 08/11/2014   Detected Time: 04:09  
  Start Date: 08/11/2014   Start Time: 04:07  
  Anticipated Clear Date: 08/11/2014   Anticipated Clear Time: 06:07  
  Next Update Date: 08/11/2014   Next Update Time: 05:11  
     
  Incident Headline: : ONECOTE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01538
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, November 6, 2014

Broadband Incident Report : : RIPE MUX 101 : LOSS OF SERVICE : Reference 42767 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42767   Issue : FINAL  
  Detected Date: 06/11/2014   Detected Time: 09:04  
  Start Date: 06/11/2014   Start Time: 08:59  
  Actual Clear Date: 06/11/2014   Actual Clear Time: 15:20  
     
  Incident Headline: : RIPE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 15:20 after connectors were changed at Brighton. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01323
 
  Duration: 0 days 06 hours 21 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RIPE MUX 101 : LOSS OF SERVICE : Reference 42767 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42767   Issue : 3  
  Detected Date: 06/11/2014   Detected Time: 09:04  
  Start Date: 06/11/2014   Start Time: 08:59  
  Anticipated Clear Date: 06/11/2014   Anticipated Clear Time: 17:00  
  Next Update Date: 06/11/2014   Next Update Time: 17:00  
     
  Incident Headline: : RIPE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service briefly restored at 12:45 but failed again at 12:52. Cards are now on site and an engineer will be tasked to co-op with the operational team. Estimated time of repair unknown. Next update will be issued once the engineer completes his investigations or sooner with a significant development.  
  Dialling Codes Affected:
01323
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RIPE MUX 101 : LOSS OF SERVICE : Reference 42767 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42767   Issue : 2  
  Detected Date: 06/11/2014   Detected Time: 09:04  
  Start Date: 06/11/2014   Start Time: 08:59  
  Anticipated Clear Date: 06/11/2014   Anticipated Clear Time: 13:00  
  Next Update Date: 06/11/2014   Next Update Time: 13:00  
     
  Incident Headline: : RIPE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Tasking to site for further investigation and ordering hardware. The cause of the incident is unconfirmed at present but a connector fault is suspected. Estimated time of repair unknown. Next update will be issued once the engineer completes his investigations or sooner with a significant development.  
  Dialling Codes Affected:
01323
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : RIPE EASTBOURNE : RIP MDSL 101 : LOSS OF SERVICE : Reference 42767 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42767   Issue : 1  
  Detected Date: 06/11/2014   Detected Time: 09:04  
  Start Date: 06/11/2014   Start Time: 08:59  
  Anticipated Clear Date: 06/11/2014   Anticipated Clear Time: 10:59  
  Next Update Date: 06/11/2014   Next Update Time: 10:05  
     
  Incident Headline: ADSL : RIPE EASTBOURNE : RIP MDSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01323
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RIPE MUX 101 : LOSS OF SERVICE : Reference 42745 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42745   Issue : FINAL  
  Detected Date: 06/11/2014   Detected Time: 06:48  
  Start Date: 06/11/2014   Start Time: 06:47  
  Actual Clear Date: 06/11/2014   Actual Clear Time: 08:08  
     
  Incident Headline: : RIPE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 08:08 following a remote reset of the bearer. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01323
 
  Duration: 0 days 01 hours 21 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RIPE MUX 101 : LOSS OF SERVICE : Reference 42745 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42745   Issue : 3  
  Detected Date: 06/11/2014   Detected Time: 06:48  
  Start Date: 06/11/2014   Start Time: 06:47  
  Anticipated Clear Date: 06/11/2014   Anticipated Clear Time: 11:30  
  Next Update Date: 06/11/2014   Next Update Time: 09:30  
     
  Incident Headline: : RIPE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Passed to the transmission team who are currently investigating the bearer. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01323
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RIPE MUX 101 : LOSS OF SERVICE : Reference 42745 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42745   Issue : 2  
  Detected Date: 06/11/2014   Detected Time: 06:48  
  Start Date: 06/11/2014   Start Time: 06:47  
  Anticipated Clear Date: 06/11/2014   Anticipated Clear Time: 08:47  
  Next Update Date: 06/11/2014   Next Update Time: 07:50  
     
  Incident Headline: : RIPE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Loss of internet services for {456} Broadband customers.
Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.

 
  Dialling Codes Affected:
01323
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.