Thursday, December 31, 2015

Broadband Incident Report : :[KINELLAR EXCHANGE BUILDING] MUX LINE CARD : LOSS OF SERVICE : Reference 60286 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 60286   Issue : 1  
  Detected Date: 31/12/2015   Detected Time: 14:22  
  Start Date: 31/12/2015   Start Time: 14:18  
  Anticipated Clear Date: 01/01/2016   Anticipated Clear Time: 14:22  
  Next Update Date: 01/01/2016   Next Update Time: 14:22  
     
  Incident Headline: :[KINELLAR EXCHANGE BUILDING] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01224
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLETOWN CAITHNESS HISTORIC]: MUX 102 : LOSS OF SERVICE : Reference 60191 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 60191   Issue : FINAL  
  Detected Date: 31/12/2015   Detected Time: 01:57  
  Start Date: 31/12/2015   Start Time: 01:46  
  Actual Clear Date: 31/12/2015   Actual Clear Time: 01:46  
     
  Incident Headline: ADSL :[CASTLETOWN CAITHNESS HISTORIC]: MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01847
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLETOWN CAITHNESS HISTORIC]: MUX 102 : LOSS OF SERVICE : Reference 60193 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 60193   Issue : FINAL  
  Detected Date: 31/12/2015   Detected Time: 01:57  
  Start Date: 31/12/2015   Start Time: 01:46  
  Actual Clear Date: 31/12/2015   Actual Clear Time: 01:46  
     
  Incident Headline: ADSL :[CASTLETOWN CAITHNESS HISTORIC]: MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01847
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLETOWN CAITHNESS HISTORIC]: MUX 102 : LOSS OF SERVICE : Reference 60193 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 60193   Issue : 1  
  Detected Date: 31/12/2015   Detected Time: 01:57  
  Start Date: 31/12/2015   Start Time: 01:46  
  Anticipated Clear Date: 31/12/2015   Anticipated Clear Time: 05:57  
  Next Update Date: 31/12/2015   Next Update Time: 02:57  
     
  Incident Headline: ADSL :[CASTLETOWN CAITHNESS HISTORIC]: MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01847
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLETOWN CAITHNESS HISTORIC]: MUX 102 : LOSS OF SERVICE : Reference 60191 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 60191   Issue : 1  
  Detected Date: 31/12/2015   Detected Time: 01:57  
  Start Date: 31/12/2015   Start Time: 01:46  
  Anticipated Clear Date: 31/12/2015   Anticipated Clear Time: 05:57  
  Next Update Date: 31/12/2015   Next Update Time: 02:57  
     
  Incident Headline: ADSL :[CASTLETOWN CAITHNESS HISTORIC]: MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01847
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SORBIE]: MUX 301 : LOSS OF SERVICE : Reference 60049 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 60049   Issue : FINAL  
  Detected Date: 30/12/2015   Detected Time: 12:59  
  Start Date: 30/12/2015   Start Time: 12:57  
  Actual Clear Date: 30/12/2015   Actual Clear Time: 23:30  
     
  Incident Headline: ADSL :[SORBIE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 23:30 following power restoration and a hardware change at Newton Stewart. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01988
 
  Duration: 0 days 10 hours 32 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, December 30, 2015

Broadband Incident Report : ADSL :[PULHAM MARKET]: MUX 301 : LOSS OF SERVICE : Reference 60124 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 60124   Issue : FINAL  
  Detected Date: 30/12/2015   Detected Time: 14:31  
  Start Date: 30/12/2015   Start Time: 14:21  
  Actual Clear Date: 30/12/2015   Actual Clear Time: 14:21  
     
  Incident Headline: ADSL :[PULHAM MARKET]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: INCIDENT CANCELLED DUE TO POWER OUTAGE  
  Closure Details: INCIDENT CANCELLED DUE TO POWER OUTAGE BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01379
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : OLDMELDRUM MUX 101 : LOSS OF SERVICE : Reference 60009 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 60009   Issue : FINAL  
  Detected Date: 30/12/2015   Detected Time: 11:46  
  Start Date: 30/12/2015   Start Time: 11:40  
  Actual Clear Date: 30/12/2015   Actual Clear Time: 12:30  
     
  Incident Headline: : OLDMELDRUM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 12:30 after power was restored at Oldmeldrum. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01651
 
  Duration: 0 days 00 hours 50 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : OLDMELDRUM MUX 101 : LOSS OF SERVICE : Reference 60009 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 60009   Issue : FINAL  
  Detected Date: 30/12/2015   Detected Time: 11:46  
  Start Date: 30/12/2015   Start Time: 11:40  
  Actual Clear Date: 30/12/2015   Actual Clear Time: 12:30  
     
  Incident Headline: ADSL : OLDMELDRUM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 12:30 after power was restored at Oldmeldrum. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01651
 
  Duration: 0 days 00 hours 50 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PULHAM MARKET]: MUX 301 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 60125 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 60125   Issue : FINAL  
  Detected Date: 30/12/2015   Detected Time: 14:31  
  Start Date: 30/12/2015   Start Time: 14:21  
  Actual Clear Date: 30/12/2015   Actual Clear Time: 14:21  
     
  Incident Headline: ADSL :[PULHAM MARKET]: MUX 301 : LOSS OF SERVICE : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident cancelled, please refer to IMT60124/15. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01379
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PULHAM MARKET]: MUX 301 : LOSS OF SERVICE : Reference 60125 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 60125   Issue : FINAL  
  Detected Date: 30/12/2015   Detected Time: 14:31  
  Start Date: 30/12/2015   Start Time: 14:21  
  Actual Clear Date: 30/12/2015   Actual Clear Time: 14:21  
     
  Incident Headline: ADSL :[PULHAM MARKET]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled, please refer to IMT60124/15.  
  Closure Details: Incident cancelled, please refer to IMT60124/15. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01379
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PULHAM MARKET]: MUX 301 : LOSS OF SERVICE : Reference 60124 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 60124   Issue : 1  
  Detected Date: 30/12/2015   Detected Time: 14:31  
  Start Date: 30/12/2015   Start Time: 14:21  
  Anticipated Clear Date: 30/12/2015   Anticipated Clear Time: 18:31  
  Next Update Date: 30/12/2015   Next Update Time: 15:31  
     
  Incident Headline: ADSL :[PULHAM MARKET]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01379
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PULHAM MARKET]: MUX 301 : LOSS OF SERVICE : Reference 60125 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 60125   Issue : 1  
  Detected Date: 30/12/2015   Detected Time: 14:31  
  Start Date: 30/12/2015   Start Time: 14:21  
  Anticipated Clear Date: 30/12/2015   Anticipated Clear Time: 18:31  
  Next Update Date: 30/12/2015   Next Update Time: 15:31  
     
  Incident Headline: ADSL :[PULHAM MARKET]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01379
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.