Monday, November 23, 2015

Broadband Incident Report : :[GOOD EASTER] MUX LINE CARD : LOSS OF SERVICE : Reference 54166 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 54166   Issue : FINAL  
  Detected Date: 21/11/2015   Detected Time: 09:06  
  Start Date: 21/11/2015   Start Time: 08:56  
  Actual Clear Date: 23/11/2015   Actual Clear Time: 01:01  
     
  Incident Headline: :[GOOD EASTER] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01245
 
  Duration: 1 days 16 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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