Broadband Incident Report : : DORNOCH MUX 301 : LOSS OF SERVICE : Reference 21460 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21460		Issue :	FINAL
	Detected Date:	23/05/2015		Detected Time:	08:14
	Start Date:	23/05/2015		Start Time:	08:10
	Actual Clear Date:	23/05/2015		Actual Clear Time:	08:29
	Incident Headline:	: DORNOCH MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 08:29 after a remote reset of hardware at Dornoch for IMT 21463/15. Service has been monitored for stability. Spares are being ordered for the parent incident and will be changed out during the planned works window under TAROT incident. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01862
	Duration:	0 days 00 hours 19 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DORNOCH MUX 301 : LOSS OF SERVICE : Reference 21460 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21460		Issue :	FINAL
	Detected Date:	23/05/2015		Detected Time:	08:14
	Start Date:	23/05/2015		Start Time:	08:10
	Actual Clear Date:	23/05/2015		Actual Clear Time:	08:29
	Incident Headline:	ADSL : DORNOCH MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service remotely restored at 08:29 after a reset of hardware at Dornoch for IMT 21463/15. Service has been monitored for stability. Spares are being ordered for the parent incident and will be changed out during the planned works window under TAROT incident. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01862
	Duration:	0 days 00 hours 19 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DORNOCH MUX 301 : LOSS OF SERVICE : Reference 21460 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21460		Issue :	2
	Detected Date:	23/05/2015		Detected Time:	08:14
	Start Date:	23/05/2015		Start Time:	08:10
	Anticipated Clear Date:	23/05/2015		Anticipated Clear Time:	10:10
	Next Update Date:	23/05/2015		Next Update Time:	09:14
	Incident Headline:	: DORNOCH MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01862

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DORNOCH MUX 301 : LOSS OF SERVICE : Reference 21460 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21460		Issue :	1
	Detected Date:	23/05/2015		Detected Time:	08:14
	Start Date:	23/05/2015		Start Time:	08:10
	Anticipated Clear Date:	23/05/2015		Anticipated Clear Time:	10:10
	Next Update Date:	23/05/2015		Next Update Time:	09:14
	Incident Headline:	: DORNOCH MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01862

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORTHLEACH : EMERGENCY PEW : Reference 18963 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18963		Issue :	FINAL
	Detected Date:	06/05/2015		Detected Time:	16:38
	Start Date:	06/05/2015		Start Time:	16:38
	Actual Clear Date:	06/05/2015		Actual Clear Time:	16:39
	Incident Headline:	: NORTHLEACH : EMERGENCY PEW
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of hr:min; by completing: This notification provides the details of the end users who were potentially impacted by an incident which has already been resolved BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01451
	Duration:	0 days 00 hours 01 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DORNOCH MUX 301 : LOSS OF SERVICE : Reference 21364 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21364		Issue :	FINAL
	Detected Date:	22/05/2015		Detected Time:	12:59
	Start Date:	22/05/2015		Start Time:	12:50
	Actual Clear Date:	22/05/2015		Actual Clear Time:	16:15
	Incident Headline:	: DORNOCH MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 16:15 after a hardware re-seat at Dronoch. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01862
	Duration:	0 days 03 hours 25 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DORNOCH MUX 301 : LOSS OF SERVICE : Reference 21364 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21364		Issue :	FINAL
	Detected Date:	22/05/2015		Detected Time:	12:59
	Start Date:	22/05/2015		Start Time:	12:50
	Actual Clear Date:	22/05/2015		Actual Clear Time:	16:15
	Incident Headline:	ADSL : DORNOCH MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service has been restored as of hr:mm BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01862
	Duration:	0 days 03 hours 25 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DORNOCH MUX 301 : LOSS OF SERVICE : Reference 21364 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21364		Issue :	FINAL
	Detected Date:	22/05/2015		Detected Time:	12:59
	Start Date:	22/05/2015		Start Time:	12:50
	Actual Clear Date:	22/05/2015		Actual Clear Time:	16:15
	Incident Headline:	ADSL : DORNOCH MUX 301 : LOSS OF SERVICE
	Incident Details:	Loss of internet services for 484 Broadband customers.
	Closure Details:	Customer service fully restored at 16:15 following a hardware re-seat on the MSH platform. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01862
	Duration:	0 days 03 hours 25 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DORNOCH MUX 301 : LOSS OF SERVICE : Reference 21364 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21364		Issue :	5
	Detected Date:	22/05/2015		Detected Time:	12:59
	Start Date:	22/05/2015		Start Time:	12:50
	Anticipated Clear Date:	22/05/2015		Anticipated Clear Time:	18:00
	Next Update Date:	22/05/2015		Next Update Time:	17:45
	Incident Headline:	: DORNOCH MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer on site investigating the root cause of the failure. Technical Support engaged to co-op with engineer. Estimated time of restoration not yet known. Spare card ordered from the stores, ETA 17:19. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01862

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DORNOCH MUX 301 : LOSS OF SERVICE : Reference 21364 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21364		Issue :	4
	Detected Date:	22/05/2015		Detected Time:	12:59
	Start Date:	22/05/2015		Start Time:	12:50
	Anticipated Clear Date:	22/05/2015		Anticipated Clear Time:	16:00
	Next Update Date:	22/05/2015		Next Update Time:	16:00
	Incident Headline:	: DORNOCH MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer is currently en route to site to carry out investigations, ETA 15:30. Spares are being ordered by the operational teams with an ETA to follow. Remote re-route options are also being investigated as a parallel action. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01862

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DORNOCH MUX 301 : LOSS OF SERVICE : Reference 21364 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21364		Issue :	3
	Detected Date:	22/05/2015		Detected Time:	12:59
	Start Date:	22/05/2015		Start Time:	12:50
	Anticipated Clear Date:	22/05/2015		Anticipated Clear Time:	15:52
	Next Update Date:	22/05/2015		Next Update Time:	14:57
	Incident Headline:	: DORNOCH MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is caused by the loss of transmission path which is being progressed under IMT21377/15. Engineers are being tasked to investigate, ETA to follow. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01862

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DORNOCH MUX 301 : LOSS OF SERVICE : Reference 21364 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21364		Issue :	1
	Detected Date:	22/05/2015		Detected Time:	12:59
	Start Date:	22/05/2015		Start Time:	12:50
	Anticipated Clear Date:	22/05/2015		Anticipated Clear Time:	14:50
	Next Update Date:	22/05/2015		Next Update Time:	13:59
	Incident Headline:	: DORNOCH MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01862

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DORNOCH MUX 301 : LOSS OF SERVICE : Reference 21364 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21364		Issue :	2
	Detected Date:	22/05/2015		Detected Time:	12:59
	Start Date:	22/05/2015		Start Time:	12:50
	Anticipated Clear Date:	22/05/2015		Anticipated Clear Time:	14:50
	Next Update Date:	22/05/2015		Next Update Time:	13:59
	Incident Headline:	: DORNOCH MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01862

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.