AAISP BT Incident Reports & Planned Work: 2015-08-23

Wednesday, August 26, 2015

Broadband Incident Report : ADSL : BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE : Reference 40190 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

40190

Issue :

FINAL

Detected Date:

26/08/2015

Detected Time:

20:53

Start Date:

26/08/2015

Start Time:

20:31

Actual Clear Date:

26/08/2015

Actual Clear Time:

21:35

Incident Headline:

ADSL : BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE

Incident Details:

Some of your Broadband services may have experienced a loss of service.

Closure Details:

Service fully restored at 21:35 after the affected bearers were remotely re-routed on to a working path. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01502

01603

To Fo

Duration:

0 days 01 hours 04 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE : Reference 40190 : Issue 3 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

40190

Issue :

Detected Date:

26/08/2015

Detected Time:

20:53

Start Date:

26/08/2015

Start Time:

20:31

Anticipated Clear Date:

26/08/2015

Anticipated Clear Time:

23:45

Next Update Date:

26/08/2015

Next Update Time:

23:45

Incident Headline:

: BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Engineers are en route to Saffron ETA 22:00 and Bishops Stortford ETA 22:20 Root cause is suspected to be a hardware fault, replacements have been ordered ETA to be advised. Estimated time of repair are is known at present. Remote restoration methods are also being investigated. Next update will be issued upon service restoration unless there should be a significant development.

Dialling Codes Affected:

01502

01603

To Fo

Broadband Incident Report : : BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE : Reference 40190 : Issue 2 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

40190

Issue :

Detected Date:

26/08/2015

Detected Time:

20:53

Start Date:

26/08/2015

Start Time:

20:31

Anticipated Clear Date:

26/08/2015

Anticipated Clear Time:

22:31

Next Update Date:

26/08/2015

Next Update Time:

21:53

Incident Headline:

: BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm

Progress Details:

Fault diagnosis is ongoing.

Dialling Codes Affected:

01502

01603

To Fo

Broadband Incident Report : : BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE : Reference 40190 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

40190

Issue :

Detected Date:

26/08/2015

Detected Time:

20:53

Start Date:

26/08/2015

Start Time:

20:31

Anticipated Clear Date:

26/08/2015

Anticipated Clear Time:

22:31

Next Update Date:

26/08/2015

Next Update Time:

21:53

Incident Headline:

: BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm

Progress Details:

Initial diagnostics taking place.

Dialling Codes Affected:

01502

01603

To Fo

Broadband Incident Report : :[DERVAIG] MUX LINE CARD : LOSS OF SERVICE : Reference 40070 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

40070

Issue :

FINAL

Detected Date:

26/08/2015

Detected Time:

01:26

Start Date:

26/08/2015

Start Time:

01:04

Actual Clear Date:

26/08/2015

Actual Clear Time:

18:28

Incident Headline:

:[DERVAIG] MUX LINE CARD : LOSS OF SERVICE

Incident Details:

Closure Details:

Service has been restored. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01688

Duration:

0 days 17 hours 24 minutes

Broadband Incident Report : ADSL : CHOLESBURY MUX 102 : LOSS OF SERVICE : Reference 40146 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

40146

Issue :

FINAL

Detected Date:

26/08/2015

Detected Time:

14:18

Start Date:

26/08/2015

Start Time:

14:18

Actual Clear Date:

26/08/2015

Actual Clear Time:

16:06

Incident Headline:

ADSL : CHOLESBURY MUX 102 : LOSS OF SERVICE

Incident Details:

Some of your Broadband services may have experienced a loss of service.

Closure Details:

Service fully restored at 16:06 after local power was restored to the area. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01494

Duration:

0 days 01 hours 48 minutes

Broadband Incident Report : : CHOLESBURY MUX 102 : LOSS OF SERVICE : Reference 40146 : Issue 4 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

40146

Issue :

Detected Date:

26/08/2015

Detected Time:

14:18

Start Date:

26/08/2015

Start Time:

14:18

Anticipated Clear Date:

26/08/2015

Anticipated Clear Time:

17:30

Next Update Date:

26/08/2015

Next Update Time:

17:45

Incident Headline:

: CHOLESBURY MUX 102 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

There has been a local power failure in the area. The power company have provided an ETR of 17:00. An EES engineer is being tasked to site, in case he is required, ETA to follow. Next update will be issued upon service restoration unless there should be a significant development.

Dialling Codes Affected:

01494

Broadband Incident Report : :[DERVAIG] MUX LINE CARD : LOSS OF SERVICE : Reference 40070 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

40070

Issue :

Detected Date:

26/08/2015

Detected Time:

01:26

Start Date:

26/08/2015

Start Time:

01:04

Anticipated Clear Date:

27/08/2015

Anticipated Clear Time:

01:26

Next Update Date:

27/08/2015

Next Update Time:

01:26

Incident Headline:

:[DERVAIG] MUX LINE CARD : LOSS OF SERVICE

Incident Details:

Progress Details:

Initial diagnostics taking place.

Dialling Codes Affected:

01688

Tuesday, August 25, 2015

Broadband Incident Report : ADSL :[DERVAIG]: MUX 001 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 39905 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

39905

Issue :

FINAL

Detected Date:

25/08/2015

Detected Time:

01:18

Start Date:

25/08/2015

Start Time:

01:05

Actual Clear Date:

25/08/2015

Actual Clear Time:

01:05

Incident Headline:

ADSL :[DERVAIG]: MUX 001 : LOSS OF SERVICE : INCIDENT CANCELLED

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Closure Details:

BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01688

To Fo

Duration:

0 days 00 hours 00 minutes

Broadband Incident Report : ADSL :[DERVAIG]: MUX 001 : LOSS OF SERVICE : Reference 39905 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

39905

Issue :

FINAL

Detected Date:

25/08/2015

Detected Time:

01:18

Start Date:

25/08/2015

Start Time:

01:05

Actual Clear Date:

25/08/2015

Actual Clear Time:

01:05

Incident Headline:

ADSL :[DERVAIG]: MUX 001 : LOSS OF SERVICE

Incident Details:

Incident cancelled

Closure Details:

Incident cancelled BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01688

To Fo

Duration:

0 days 00 hours 00 minutes

Broadband Incident Report : ADSL :[DERVAIG]: MUX 001 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 39901 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

39901

Issue :

FINAL

Detected Date:

25/08/2015

Detected Time:

01:18

Start Date:

25/08/2015

Start Time:

01:05

Actual Clear Date:

25/08/2015

Actual Clear Time:

01:05

Incident Headline:

ADSL :[DERVAIG]: MUX 001 : LOSS OF SERVICE : INCIDENT CANCELLED

Incident Details:

Incident cancelled

Closure Details:

BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01688

To Fo

Duration:

0 days 00 hours 00 minutes

Broadband Incident Report : ADSL :[DERVAIG]: MUX 001 : LOSS OF SERVICE : Reference 39901 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

39901

Issue :

FINAL

Detected Date:

25/08/2015

Detected Time:

01:18

Start Date:

25/08/2015

Start Time:

01:05

Actual Clear Date:

25/08/2015

Actual Clear Time:

01:05

Incident Headline:

ADSL :[DERVAIG]: MUX 001 : LOSS OF SERVICE

Incident Details:

Incident cancelled

Closure Details:

Incident cancelled BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01688

To Fo

Duration:

0 days 00 hours 00 minutes

Broadband Incident Report : ADSL :[DERVAIG]: MUX 001 : LOSS OF SERVICE : Reference 39905 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

39905

Issue :

Detected Date:

25/08/2015

Detected Time:

01:18

Start Date:

25/08/2015

Start Time:

01:05

Anticipated Clear Date:

25/08/2015

Anticipated Clear Time:

05:18

Next Update Date:

25/08/2015

Next Update Time:

02:18

Incident Headline:

ADSL :[DERVAIG]: MUX 001 : LOSS OF SERVICE

Incident Details:

Progress Details:

Initial diagnostics taking place.

Dialling Codes Affected:

01688

To Fo

AAISP BT Incident Reports & Planned Work

Wednesday, August 26, 2015

Broadband Incident Report : ADSL : BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE : Reference 40190 : Issue FINAL :

Broadband Incident Report : : BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE : Reference 40190 : Issue 3 :

Broadband Incident Report : : BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE : Reference 40190 : Issue 2 :

Broadband Incident Report : : BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE : Reference 40190 : Issue 1 :

Broadband Incident Report : :[DERVAIG] MUX LINE CARD : LOSS OF SERVICE : Reference 40070 : Issue FINAL :

Broadband Incident Report : ADSL : CHOLESBURY MUX 102 : LOSS OF SERVICE : Reference 40146 : Issue FINAL :

Broadband Incident Report : : CHOLESBURY MUX 102 : LOSS OF SERVICE : Reference 40146 : Issue 4 :

Broadband Incident Report : :[DERVAIG] MUX LINE CARD : LOSS OF SERVICE : Reference 40070 : Issue 1 :

Tuesday, August 25, 2015

Broadband Incident Report : ADSL :[DERVAIG]: MUX 001 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 39905 : Issue FINAL :

Broadband Incident Report : ADSL :[DERVAIG]: MUX 001 : LOSS OF SERVICE : Reference 39905 : Issue FINAL :

Broadband Incident Report : ADSL :[DERVAIG]: MUX 001 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 39901 : Issue FINAL :

Broadband Incident Report : ADSL :[DERVAIG]: MUX 001 : LOSS OF SERVICE : Reference 39901 : Issue FINAL :

Broadband Incident Report : ADSL :[DERVAIG]: MUX 001 : LOSS OF SERVICE : Reference 39905 : Issue 1 :

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