Friday, September 18, 2015

Broadband Incident Report : : HOAR CROSS MUX 101 : LOSS OF SERVICE : Reference 43966 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43966   Issue : FINAL  
  Detected Date: 18/09/2015   Detected Time: 11:49  
  Start Date: 18/09/2015   Start Time: 11:42  
  Actual Clear Date: 18/09/2015   Actual Clear Time: 21:07  
     
  Incident Headline: : HOAR CROSS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 21:07 after a card change at Hoar Cross. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01283
 
  Duration: 0 days 09 hours 25 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : HOAR CROSS MUX 101 : LOSS OF SERVICE : Reference 43966 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43966   Issue : FINAL  
  Detected Date: 18/09/2015   Detected Time: 11:49  
  Start Date: 18/09/2015   Start Time: 11:42  
  Actual Clear Date: 18/09/2015   Actual Clear Time: 21:07  
     
  Incident Headline: ADSL : HOAR CROSS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service restored at 21:07after a card change at Hoar Cross. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01283
 
  Duration: 0 days 09 hours 25 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOAR CROSS MUX 101 : LOSS OF SERVICE : Reference 43966 : Issue 8 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43966   Issue : 8  
  Detected Date: 18/09/2015   Detected Time: 11:49  
  Start Date: 18/09/2015   Start Time: 11:42  
  Anticipated Clear Date: 18/09/2015   Anticipated Clear Time: 21:30  
  Next Update Date: 18/09/2015   Next Update Time: 21:30  
     
  Incident Headline: : HOAR CROSS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer is onsite and has completed power cycles, checked light reading on the fibre and is about to change the SHUB with a spare. Co-op with the broadband operations team continue. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01283
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOAR CROSS MUX 101 : LOSS OF SERVICE : Reference 43966 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43966   Issue : 7  
  Detected Date: 18/09/2015   Detected Time: 11:49  
  Start Date: 18/09/2015   Start Time: 11:42  
  Anticipated Clear Date: 18/09/2015   Anticipated Clear Time: 21:00  
  Next Update Date: 18/09/2015   Next Update Time: 20:30  
     
  Incident Headline: : HOAR CROSS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is en route to Hoar Cross to continue investigations, ETA 19:00. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01283
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOAR CROSS MUX 101 : LOSS OF SERVICE : Reference 43966 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43966   Issue : 6  
  Detected Date: 18/09/2015   Detected Time: 11:49  
  Start Date: 18/09/2015   Start Time: 11:42  
  Anticipated Clear Date: 18/09/2015   Anticipated Clear Time: 21:00  
  Next Update Date: 18/09/2015   Next Update Time: 19:00  
     
  Incident Headline: : HOAR CROSS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The root cause of this failure is unknown at present. Technical support have been engaged to investigate further. An engineer will also be re-tasked to site, ETA to follow. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01283
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOAR CROSS MUX 101 : LOSS OF SERVICE : Reference 43966 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43966   Issue : 5  
  Detected Date: 18/09/2015   Detected Time: 11:49  
  Start Date: 18/09/2015   Start Time: 11:42  
  Anticipated Clear Date: 18/09/2015   Anticipated Clear Time: 18:00  
  Next Update Date: 18/09/2015   Next Update Time: 18:00  
     
  Incident Headline: : HOAR CROSS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A task has been raised for Burton on Trent and a donor card has been identified as available. Estimated time of repair is unknown at present. Next update will be issued once the engineer completes the card change or sooner with a significant development.  
  Dialling Codes Affected:
01283
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOAR CROSS MUX 101 : LOSS OF SERVICE : Reference 43966 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43966   Issue : 4  
  Detected Date: 18/09/2015   Detected Time: 11:49  
  Start Date: 18/09/2015   Start Time: 11:42  
  Anticipated Clear Date: 18/09/2015   Anticipated Clear Time: 17:00  
  Next Update Date: 18/09/2015   Next Update Time: 16:30  
     
  Incident Headline: : HOAR CROSS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The root cause of this failure is yet to be determined. Technical support and the transmission operational team have been engaged to assist. An engineer is being tasked to Burton-On-Trent to investigate further, ETA to follow. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01283
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOAR CROSS MUX 101 : LOSS OF SERVICE : Reference 43966 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43966   Issue : 3  
  Detected Date: 18/09/2015   Detected Time: 11:49  
  Start Date: 18/09/2015   Start Time: 11:42  
  Anticipated Clear Date: 18/09/2015   Anticipated Clear Time: 17:00  
  Next Update Date: 18/09/2015   Next Update Time: 15:00  
     
  Incident Headline: : HOAR CROSS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is en route to site to continue investigations, ETA 13:30. Spare hardware has also been ordered to site as a parallel action, ETAs 14:15 & 15:00. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01283
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOAR CROSS MUX 101 : LOSS OF SERVICE : Reference 43966 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43966   Issue : 2  
  Detected Date: 18/09/2015   Detected Time: 11:49  
  Start Date: 18/09/2015   Start Time: 11:42  
  Anticipated Clear Date: 18/09/2015   Anticipated Clear Time: 13:42  
  Next Update Date: 18/09/2015   Next Update Time: 13:25  
     
  Incident Headline: : HOAR CROSS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: An engineer has been tasked to site and new hardware ordered.  
  Dialling Codes Affected:
01283
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOAR CROSS MUX 101 : LOSS OF SERVICE : Reference 43966 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43966   Issue : 1  
  Detected Date: 18/09/2015   Detected Time: 11:49  
  Start Date: 18/09/2015   Start Time: 11:42  
  Anticipated Clear Date: 18/09/2015   Anticipated Clear Time: 13:42  
  Next Update Date: 18/09/2015   Next Update Time: 13:25  
     
  Incident Headline: : HOAR CROSS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01283
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PENMACHNO]: MUX 001 : LOSS OF SERVICE : Reference 43918 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43918   Issue : FINAL  
  Detected Date: 18/09/2015   Detected Time: 08:35  
  Start Date: 18/09/2015   Start Time: 08:25  
  Actual Clear Date: 18/09/2015   Actual Clear Time: 08:25  
     
  Incident Headline: ADSL :[PENMACHNO]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: INCIDENT CANCELLED BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01690To Fo
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PENMACHNO]: MUX 001 : LOSS OF SERVICE : Reference 43916 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43916   Issue : FINAL  
  Detected Date: 18/09/2015   Detected Time: 08:35  
  Start Date: 18/09/2015   Start Time: 08:25  
  Actual Clear Date: 18/09/2015   Actual Clear Time: 08:25  
     
  Incident Headline: ADSL :[PENMACHNO]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: INCIDENT CANCELLED BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01690To Fo
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PENMACHNO]: MUX 001 : LOSS OF SERVICE : Reference 43917 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43917   Issue : FINAL  
  Detected Date: 18/09/2015   Detected Time: 08:35  
  Start Date: 18/09/2015   Start Time: 08:25  
  Actual Clear Date: 18/09/2015   Actual Clear Time: 08:25  
     
  Incident Headline: ADSL :[PENMACHNO]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: INCIDENT CANCELLED BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01690To Fo
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.