Broadband Incident Report : ADSL : DUNECHT MUX 101 : LOSS OF SERVICE (CI) : Reference 47540 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47540		Issue :	FINAL
	Detected Date:	09/10/2015		Detected Time:	17:17
	Start Date:	09/10/2015		Start Time:	10:29
	Actual Clear Date:	10/10/2015		Actual Clear Time:	11:19
	Incident Headline:	ADSL : DUNECHT MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service fully restored at 11:19 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01330 To Fo
	Duration:	1 days 00 hours 50 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNECHT MUX 101 : LOSS OF SERVICE (CI) : Reference 47540 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47540		Issue :	FINAL
	Detected Date:	09/10/2015		Detected Time:	17:17
	Start Date:	09/10/2015		Start Time:	10:29
	Actual Clear Date:	10/10/2015		Actual Clear Time:	11:19
	Incident Headline:	: DUNECHT MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 11:19 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01330 To Fo
	Duration:	1 days 00 hours 50 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNECHT MUX 101 : LOSS OF SERVICE (CI) : Reference 47540 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47540		Issue :	3
	Detected Date:	09/10/2015		Detected Time:	17:17
	Start Date:	09/10/2015		Start Time:	10:29
	Anticipated Clear Date:	10/10/2015		Anticipated Clear Time:	20:00
	Next Update Date:	10/10/2015		Next Update Time:	17:00
	Incident Headline:	: DUNECHT MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Openreach engineers have attempted to reroute the affected services onto dark fibres and are still investigating as this involves Jumpering the failed services in 6 different locations. These engineers have worked over 24 hours so we are in process of getting fresh resource. We will continue investigate at the site of damage during day light hours and attempt reroutes once resource has been organised. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01330 To Fo

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : TRANSMISSION CARD/CABLE CHANGE LOSS OF SERVICE EPEW : Reference 47492 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47492		Issue :	FINAL
	Detected Date:	09/10/2015		Detected Time:	12:55
	Start Date:	09/10/2015		Start Time:	12:55
	Actual Clear Date:	10/10/2015		Actual Clear Time:	03:45
	Incident Headline:	TRANSMISSION CARD/CABLE CHANGE LOSS OF SERVICE EPEW
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 03:45; by completing: a change of internal cable connector. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01473
	Duration:	0 days 14 hours 50 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : TRANSMISSION CARD/CABLE CHANGE LOSS OF SERVICE EPEW : Reference 47492 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47492		Issue :	FINAL
	Detected Date:	09/10/2015		Detected Time:	12:55
	Start Date:	09/10/2015		Start Time:	12:55
	Actual Clear Date:	10/10/2015		Actual Clear Time:	03:45
	Incident Headline:	TRANSMISSION CARD/CABLE CHANGE LOSS OF SERVICE EPEW
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service has been restored as of 03:45 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01473
	Duration:	0 days 14 hours 50 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNECHT MUX 101 : LOSS OF SERVICE (CI) : Reference 47540 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47540		Issue :	2
	Detected Date:	09/10/2015		Detected Time:	17:17
	Start Date:	09/10/2015		Start Time:	10:29
	Anticipated Clear Date:	10/10/2015		Anticipated Clear Time:	02:00
	Next Update Date:	10/10/2015		Next Update Time:	02:00
	Incident Headline:	: DUNECHT MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The Precision Test Officer ( PTO ) having taken further measurements from Queensferry exchange believes the fault to be in or around the Burgess Road area of South Queensferry and is currently opening a manhole in Burgess Road to break into the cable and take a further measurement. The Edinburgh Volume Services Operational Control continue to investigate re-route options. Estimated time of repair not yet established. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01330 To Fo

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DUNECHT]: MUX 101 : LOSS OF SERVICE : Reference 47540 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47540		Issue :	1
	Detected Date:	09/10/2015		Detected Time:	17:17
	Start Date:	09/10/2015		Start Time:	17:14
	Anticipated Clear Date:	09/10/2015		Anticipated Clear Time:	21:17
	Next Update Date:	09/10/2015		Next Update Time:	18:17
	Incident Headline:	ADSL :[DUNECHT]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01330 To Fo

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 301 : LOSS OF SERVICE : Reference 47461 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47461		Issue :	FINAL
	Detected Date:	09/10/2015		Detected Time:	10:32
	Start Date:	09/10/2015		Start Time:	10:28
	Actual Clear Date:	09/10/2015		Actual Clear Time:	13:25
	Incident Headline:	ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service.
	Closure Details:	Service fully restored at 13:25 after the affected transmission circuit was remotely re-routed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01339 To Fo
	Duration:	0 days 02 hours 56 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : TRANSMISSION CARD/CABLE CHANGE LOSS OF SERVICE EPEW : Reference 47492 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47492		Issue :	1
	Detected Date:	09/10/2015		Detected Time:	12:55
	Start Date:	09/10/2015		Start Time:	12:55
	Anticipated Clear Date:	10/10/2015		Anticipated Clear Time:	06:00
	Next Update Date:	10/10/2015		Next Update Time:	06:00
	Incident Headline:	TRANSMISSION CARD/CABLE CHANGE LOSS OF SERVICE EPEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01473

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 301 : LOSS OF SERVICE : Reference 47461 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47461		Issue :	2
	Detected Date:	09/10/2015		Detected Time:	10:32
	Start Date:	09/10/2015		Start Time:	10:28
	Anticipated Clear Date:	09/10/2015		Anticipated Clear Time:	17:00
	Next Update Date:	09/10/2015		Next Update Time:	14:00
	Incident Headline:	ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This failure is due to a partial cable failure between Dundee and Edinburgh, IMT47478/15 refers. A Precision Test Officer has been tasked to site to carry out further investigations into the exact point of damage and carry out the required repair. Estimated time of restoration is unknown at present. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01339 To Fo

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 301 : LOSS OF SERVICE : Reference 47461 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47461		Issue :	1
	Detected Date:	09/10/2015		Detected Time:	10:32
	Start Date:	09/10/2015		Start Time:	10:28
	Anticipated Clear Date:	09/10/2015		Anticipated Clear Time:	14:32
	Next Update Date:	09/10/2015		Next Update Time:	11:32
	Incident Headline:	ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01339 To Fo

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[WHITTINGTON]: MUX 301 : LOSS OF SERVICE : Reference 47391 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47391		Issue :	FINAL
	Detected Date:	08/10/2015		Detected Time:	16:42
	Start Date:	08/10/2015		Start Time:	16:36
	Actual Clear Date:	08/10/2015		Actual Clear Time:	19:05
	Incident Headline:	ADSL :[WHITTINGTON]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service fully restored at 19:05 following a reroute. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01543 To Fo
	Duration:	0 days 02 hours 28 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MONTFORD BRIDGE]: MUX 302 : LOSS OF SERVICE : Reference 47389 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47389		Issue :	FINAL
	Detected Date:	08/10/2015		Detected Time:	16:40
	Start Date:	08/10/2015		Start Time:	16:36
	Actual Clear Date:	08/10/2015		Actual Clear Time:	18:08
	Incident Headline:	ADSL :[MONTFORD BRIDGE]: MUX 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service.
	Closure Details:	Service fully restored at 18:08 after the affected transmission bearer was remotely re-routed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01743 To Fo
	Duration:	0 days 01 hours 31 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.