Broadband Incident Report : :[GARVAGH ( BTNI )] MUX LINE CARD : LOSS OF SERVICE : Reference 53754 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	53754		Issue :	FINAL
	Detected Date:	18/11/2015		Detected Time:	11:39
	Start Date:	18/11/2015		Start Time:	11:28
	Actual Clear Date:	21/11/2015		Actual Clear Time:	23:29
	Incident Headline:	:[GARVAGH ( BTNI )] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Closure Details:	Service has been restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01245 01279 0282955
	Duration:	3 days 12 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[GOOD EASTER] MUX LINE CARD : LOSS OF SERVICE : Reference 54166 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	54166		Issue :	1
	Detected Date:	21/11/2015		Detected Time:	09:06
	Start Date:	21/11/2015		Start Time:	08:56
	Anticipated Clear Date:	22/11/2015		Anticipated Clear Time:	09:06
	Next Update Date:	22/11/2015		Next Update Time:	09:06
	Incident Headline:	:[GOOD EASTER] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01245

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[NEWNHAM BRIDGE]: MUX 101 : LOSS OF SERVICE (CI) : Reference 54159 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	54159		Issue :	FINAL
	Detected Date:	21/11/2015		Detected Time:	08:00
	Start Date:	21/11/2015		Start Time:	07:50
	Actual Clear Date:	21/11/2015		Actual Clear Time:	07:50
	Incident Headline:	ADSL :[NEWNHAM BRIDGE]: MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Incident cancelled, local power outage.
	Closure Details:	Incident cancelled, local power outage. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01584
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[NEWNHAM BRIDGE]: MUX 101 : LOSS OF SERVICE : Reference 54158 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	54158		Issue :	FINAL
	Detected Date:	21/11/2015		Detected Time:	07:59
	Start Date:	21/11/2015		Start Time:	07:49
	Actual Clear Date:	21/11/2015		Actual Clear Time:	07:49
	Incident Headline:	ADSL :[NEWNHAM BRIDGE]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Incident cancelled, please refer to IMT54159/15.
	Closure Details:	Incident cancelled, please refer to IMT54159/15. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01584
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[NEWNHAM BRIDGE]: MUX 101 : LOSS OF SERVICE : Reference 54158 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	54158		Issue :	1
	Detected Date:	21/11/2015		Detected Time:	07:59
	Start Date:	21/11/2015		Start Time:	07:49
	Anticipated Clear Date:	21/11/2015		Anticipated Clear Time:	11:59
	Next Update Date:	21/11/2015		Next Update Time:	08:59
	Incident Headline:	ADSL :[NEWNHAM BRIDGE]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01584

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[NEWNHAM BRIDGE]: MUX 101 : LOSS OF SERVICE : Reference 54159 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	54159		Issue :	1
	Detected Date:	21/11/2015		Detected Time:	08:00
	Start Date:	21/11/2015		Start Time:	07:50
	Anticipated Clear Date:	21/11/2015		Anticipated Clear Time:	12:00
	Next Update Date:	21/11/2015		Next Update Time:	09:00
	Incident Headline:	ADSL :[NEWNHAM BRIDGE]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01584

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[HOLY ISLAND] MUX LINE CARD : LOSS OF SERVICE : Reference 54101 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	54101		Issue :	1
	Detected Date:	21/11/2015		Detected Time:	01:00
	Start Date:	21/11/2015		Start Time:	00:50
	Anticipated Clear Date:	22/11/2015		Anticipated Clear Time:	01:00
	Next Update Date:	22/11/2015		Next Update Time:	01:00
	Incident Headline:	:[HOLY ISLAND] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01245 01279 01289 0282955

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[GOOD EASTER] MUX LINE CARD : LOSS OF SERVICE : Reference 53674 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	53674		Issue :	FINAL
	Detected Date:	17/11/2015		Detected Time:	21:35
	Start Date:	17/11/2015		Start Time:	21:24
	Actual Clear Date:	20/11/2015		Actual Clear Time:	17:06
	Incident Headline:	:[GOOD EASTER] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Closure Details:	Service has been restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01245 01279
	Duration:	2 days 19 hours 41 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MURSLEY HISTORIC]: MUX 301 : LOSS OF SERVICE (CI) : Reference 53941 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	53941		Issue :	FINAL
	Detected Date:	19/11/2015		Detected Time:	14:02
	Start Date:	19/11/2015		Start Time:	13:58
	Actual Clear Date:	19/11/2015		Actual Clear Time:	14:00
	Incident Headline:	ADSL :[MURSLEY HISTORIC]: MUX 301 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 14:00. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01296
	Duration:	0 days 00 hours 02 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MURSLEY HISTORIC]: MUX 301 : LOSS OF SERVICE (CI) : Reference 53941 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	53941		Issue :	FINAL
	Detected Date:	19/11/2015		Detected Time:	14:02
	Start Date:	19/11/2015		Start Time:	13:58
	Actual Clear Date:	19/11/2015		Actual Clear Time:	14:00
	Incident Headline:	ADSL :[MURSLEY HISTORIC]: MUX 301 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service automatically restored at 14:00. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01296
	Duration:	0 days 00 hours 02 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MURSLEY HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 53941 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	53941		Issue :	1
	Detected Date:	19/11/2015		Detected Time:	14:02
	Start Date:	19/11/2015		Start Time:	13:58
	Anticipated Clear Date:	19/11/2015		Anticipated Clear Time:	18:02
	Next Update Date:	19/11/2015		Next Update Time:	15:02
	Incident Headline:	ADSL :[MURSLEY HISTORIC]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01296

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ROGATE SUSSEX]: MUX 301 : LOSS OF SERVICE : Reference 53827 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	53827		Issue :	FINAL
	Detected Date:	18/11/2015		Detected Time:	16:23
	Start Date:	18/11/2015		Start Time:	16:20
	Actual Clear Date:	18/11/2015		Actual Clear Time:	16:20
	Incident Headline:	ADSL :[ROGATE SUSSEX]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Incident cancelled. Local power outage, no failure on the BT network.
	Closure Details:	Incident cancelled. Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01730
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ROGATE SUSSEX]: MUX 301 : LOSS OF SERVICE : Reference 53827 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	53827		Issue :	1
	Detected Date:	18/11/2015		Detected Time:	16:23
	Start Date:	18/11/2015		Start Time:	16:20
	Anticipated Clear Date:	18/11/2015		Anticipated Clear Time:	20:23
	Next Update Date:	18/11/2015		Next Update Time:	17:23
	Incident Headline:	ADSL :[ROGATE SUSSEX]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01730

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.