Broadband Incident Report : :[PAINSCASTLE] MUX LINE CARD : LOSS OF SERVICE : Reference 55032 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	55032		Issue :	FINAL
	Detected Date:	25/11/2015		Detected Time:	21:58
	Start Date:	25/11/2015		Start Time:	21:48
	Actual Clear Date:	28/11/2015		Actual Clear Time:	06:28
	Incident Headline:	:[PAINSCASTLE] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Closure Details:	Service has been restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01245 01279 01289 01497 0282955
	Duration:	2 days 08 hours 39 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : UPPER HEYFORD MUX 301 : LOSS OF SERVICE : Reference 55270 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	55270		Issue :	FINAL
	Detected Date:	27/11/2015		Detected Time:	16:38
	Start Date:	27/11/2015		Start Time:	14:40
	Actual Clear Date:	27/11/2015		Actual Clear Time:	18:27
	Incident Headline:	ADSL : UPPER HEYFORD MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service fully restored at 18:27 after a power cycle at Upper Heyford. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01869
	Duration:	0 days 03 hours 47 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : UPPER HEYFORD MUX 301 : LOSS OF SERVICE : Reference 55270 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	55270		Issue :	FINAL
	Detected Date:	27/11/2015		Detected Time:	16:38
	Start Date:	27/11/2015		Start Time:	14:40
	Actual Clear Date:	27/11/2015		Actual Clear Time:	18:27
	Incident Headline:	: UPPER HEYFORD MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 18:27 after a power cycle at Upper Heyford. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01869
	Duration:	0 days 03 hours 47 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : UPPER HEYFORD MUX 301 : LOSS OF SERVICE : Reference 55270 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	55270		Issue :	3
	Detected Date:	27/11/2015		Detected Time:	16:38
	Start Date:	27/11/2015		Start Time:	14:40
	Anticipated Clear Date:	27/11/2015		Anticipated Clear Time:	19:30
	Next Update Date:	27/11/2015		Next Update Time:	19:00
	Incident Headline:	: UPPER HEYFORD MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to Upper Heyford, ETA 17:45. Spares have been ordered, ETA unknown at present. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01869

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : UPPER HEYFORD MUX 301 : LOSS OF SERVICE : Reference 55270 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	55270		Issue :	2
	Detected Date:	27/11/2015		Detected Time:	16:38
	Start Date:	27/11/2015		Start Time:	14:40
	Anticipated Clear Date:	27/11/2015		Anticipated Clear Time:	16:40
	Next Update Date:	27/11/2015		Next Update Time:	17:38
	Incident Headline:	: UPPER HEYFORD MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Loss of internet services for {319} Broadband customers. Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01869

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : UPPER HEYFORD MUX 301 : LOSS OF SERVICE : Reference 55270 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	55270		Issue :	1
	Detected Date:	27/11/2015		Detected Time:	16:38
	Start Date:	27/11/2015		Start Time:	14:40
	Anticipated Clear Date:	27/11/2015		Anticipated Clear Time:	16:40
	Next Update Date:	27/11/2015		Next Update Time:	17:38
	Incident Headline:	: UPPER HEYFORD MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01869

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GREAT MILTON UAX 13 HISTORIC]: MUX 301 : LOSS OF SERVICE (CI) : Reference 55118 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	55118		Issue :	FINAL
	Detected Date:	26/11/2015		Detected Time:	12:57
	Start Date:	26/11/2015		Start Time:	12:47
	Actual Clear Date:	26/11/2015		Actual Clear Time:	14:48
	Incident Headline:	ADSL :[GREAT MILTON UAX 13 HISTORIC]: MUX 301 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service automatically restored at 14:48. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01844 To Fo
	Duration:	0 days 02 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GREAT MILTON UAX 13 HISTORIC]: MUX 301 : LOSS OF SERVICE (CI) : Reference 55118 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	55118		Issue :	FINAL
	Detected Date:	26/11/2015		Detected Time:	12:57
	Start Date:	26/11/2015		Start Time:	12:47
	Actual Clear Date:	26/11/2015		Actual Clear Time:	14:48
	Incident Headline:	ADSL :[GREAT MILTON UAX 13 HISTORIC]: MUX 301 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 14:48. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01844 To Fo
	Duration:	0 days 02 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GREAT MILTON UAX 13 HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 55118 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	55118		Issue :	2
	Detected Date:	26/11/2015		Detected Time:	12:57
	Start Date:	26/11/2015		Start Time:	12:47
	Anticipated Clear Date:	26/11/2015		Anticipated Clear Time:	16:30
	Next Update Date:	26/11/2015		Next Update Time:	15:30
	Incident Headline:	ADSL :[GREAT MILTON UAX 13 HISTORIC]: MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Operational teams are working together to identify the root cause of the fault. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01844 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GREAT MILTON UAX 13 HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 55118 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	55118		Issue :	1
	Detected Date:	26/11/2015		Detected Time:	12:57
	Start Date:	26/11/2015		Start Time:	12:47
	Anticipated Clear Date:	26/11/2015		Anticipated Clear Time:	16:57
	Next Update Date:	26/11/2015		Next Update Time:	13:57
	Incident Headline:	ADSL :[GREAT MILTON UAX 13 HISTORIC]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01844 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : PAINSCASTLE MUX 101 : LOSS OF (CI) : Reference 54989 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	54989		Issue :	FINAL
	Detected Date:	25/11/2015		Detected Time:	15:49
	Start Date:	25/11/2015		Start Time:	14:41
	Actual Clear Date:	25/11/2015		Actual Clear Time:	22:01
	Incident Headline:	ADSL : PAINSCASTLE MUX 101 : LOSS OF (CI)
	Incident Details:	Some of your Broadband services may have experienced a loss of service.
	Closure Details:	Service fully restored at 22:01 after a connector was changed at Bridge Sollars. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01497 To Fo
	Duration:	0 days 07 hours 20 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[PAINSCASTLE] MUX LINE CARD : LOSS OF SERVICE : Reference 55032 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	55032		Issue :	1
	Detected Date:	25/11/2015		Detected Time:	21:58
	Start Date:	25/11/2015		Start Time:	21:48
	Anticipated Clear Date:	26/11/2015		Anticipated Clear Time:	21:58
	Next Update Date:	26/11/2015		Next Update Time:	21:58
	Incident Headline:	:[PAINSCASTLE] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01245 01279 01289 01497 0282955

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PAINSCASTLE MUX 101 : LOSS OF (CI) : Reference 54989 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	54989		Issue :	6
	Detected Date:	25/11/2015		Detected Time:	15:49
	Start Date:	25/11/2015		Start Time:	14:41
	Anticipated Clear Date:	25/11/2015		Anticipated Clear Time:	22:45
	Next Update Date:	25/11/2015		Next Update Time:	22:45
	Incident Headline:	: PAINSCASTLE MUX 101 : LOSS OF (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Radio engineers are currently on site at Bridge Sollars and Painscastle carrying out investigations. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01497 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.