Sunday, January 10, 2016

Broadband Incident Report : ADSL : DURNESS MUX 301 : LOSS OF SERVICE (CI) : Reference 1419 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1419   Issue : FINAL  
  Detected Date: 10/01/2016   Detected Time: 06:34  
  Start Date: 10/01/2016   Start Time: 06:23  
  Actual Clear Date: 10/01/2016   Actual Clear Time: 09:18  
     
  Incident Headline: ADSL : DURNESS MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Loss of internet services for {152} Broadband customers.  
  Closure Details: Service automatically restored at 09:18. The engineer arrived on site and found system clear, he has confirmed that the weather is poor and suspect this is the cause of the intermittent failures on the radio system. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01971To Fo
 
  Duration: 0 days 02 hours 55 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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