Broadband Incident Report : : 15 MUXES IN NORTH WALES : LOSS OF SERVICE : Reference 13407 : Issue 9 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13407		Issue :	9
	Detected Date:	21/03/2016		Detected Time:	03:22
	Start Date:	21/03/2016		Start Time:	03:15
	Anticipated Clear Date:	21/03/2016		Anticipated Clear Time:	17:00
	Next Update Date:	21/03/2016		Next Update Time:	16:00
	Incident Headline:	: 15 MUXES IN NORTH WALES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 3242 Broadband customers across 15 muxes. This is the child of parent transmission incident of IMT13411/16 and all further updates will be provided via that incident. This is the child of parent transmission incident of IMT13411/16. The SDH vendor field engineer has now completed the re-build of the SDH mux. This has left a faulty optical line card in place. Spares are onsite and a task has been raised for an EES engineer to attend site and install the spare card. Estimated time of repair unknown at present. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01547 01630 01691 01694 01743 01938 01948 01952 To Fo

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