Friday, May 6, 2016

Broadband Incident Report : : DOUNE DSL 101 : LOSS OF SERVICE : Reference 21433 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21433   Issue : 4  
  Detected Date: 06/05/2016   Detected Time: 06:05  
  Start Date: 06/05/2016   Start Time: 05:51  
  Anticipated Clear Date: 06/05/2016   Anticipated Clear Time: 16:00  
  Next Update Date: 06/05/2016   Next Update Time: 16:00  
     
  Incident Headline: : DOUNE DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Transmission, Voice and power engineers are on site also with BT Facilities. The water ingress is about 2 inches and being cleaned out. Transmission technical services have also been engaged and are working through the exchange to see what spares are required to site. Reroute of the failed services is not possible as the network elements affected are out of comms. Estimated restoration time is unknown at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01786
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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