Tuesday, May 17, 2016

Broadband Incident Report : MULTI MUX EAST ANGLIA: EMERGENCY PEW : Reference 23920 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23920   Issue : 1  
  Detected Date: 17/05/2016   Detected Time: 17:52  
  Start Date: 17/05/2016   Start Time: 17:52  
  Anticipated Clear Date: 18/05/2016   Anticipated Clear Time: 06:00  
  Next Update Date: 18/05/2016   Next Update Time: 00:01  
     
  Incident Headline: MULTI MUX EAST ANGLIA: EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: SHELF CHANGE TO BE CARRIED OUT AT NE189603 AT SAXMUNDHAM DUE TO BEING FAULTY. WORK TO BE CARRIED OUT ON 18/05/16 BETWEEN 00:01 AND 06:00

Current Situation: Emergency Pew for Proactive card change between 00.01 and 06.00
 
  Dialling Codes Affected:
01440 01473 01502 01508 01603
01728 01953 01986
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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