Saturday, May 21, 2016

Broadband Incident Report : : MULTI MUX SCOTLAND: LOSS OF SERVICE : Reference 24511 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24511   Issue : 7  
  Detected Date: 20/05/2016   Detected Time: 16:50  
  Start Date: 20/05/2016   Start Time: 16:34  
  Anticipated Clear Date: 21/05/2016   Anticipated Clear Time: 13:00  
  Next Update Date: 21/05/2016   Next Update Time: 11:00  
     
  Incident Headline: : MULTI MUX SCOTLAND: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Precision Test Officer (PTO) has tested the fibres, seeing a break at 33km out of Stirling towards Whiting exchange. PTO is en route to site. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01350 01738 01764 01786 01808
01971
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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