Tuesday, June 14, 2016

Broadband Incident Report : : KINGS SOMBORNE MUX 101 : LOSS OF SERVICE (CI) : Reference 29119 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29119   Issue : 5  
  Detected Date: 14/06/2016   Detected Time: 13:05  
  Start Date: 14/06/2016   Start Time: 13:05  
  Anticipated Clear Date: 15/06/2016   Anticipated Clear Time: 01:00  
  Next Update Date: 14/06/2016   Next Update Time: 22:30  
     
  Incident Headline: : KINGS SOMBORNE MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The Precision Test Officer (PTO) has been unable to do an in-situ repair due to the multiple cable damages. The PTO has arranged a cable gang, who are now on site. They are currently putting in the new length of cable. Once the cable has been put in, they will begin fibre splicing. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01794
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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