Tuesday, June 21, 2016

Broadband Incident Report : : MULTI MUXES SCOTLAND : LOSS OF SERVICE CI : Reference 30415 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30415   Issue : 3  
  Detected Date: 21/06/2016   Detected Time: 10:24  
  Start Date: 20/06/2016   Start Time: 15:10  
  Anticipated Clear Date: 21/06/2016   Anticipated Clear Time: 23:00  
  Next Update Date: 21/06/2016   Next Update Time: 18:00  
     
  Incident Headline: : MULTI MUXES SCOTLAND : LOSS OF SERVICE CI  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The jointing team are currently running in a temporary fibre cable to the underside deck of Erskine bridge, due to the nature of the construction of this deck this a long duration task. The PTO has said the cable will be installed within the next 2 hours and jointing will then commence. The PTO has also been asked to check a fibre on the off load cable as 767 Broadband customers have loss service. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01360 01436 01499
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

No comments: