Wednesday, August 3, 2016

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE (CI) : Reference 39154 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39154   Issue : FINAL  
  Detected Date: 03/08/2016   Detected Time: 13:32  
  Start Date: 03/08/2016   Start Time: 13:28  
  Actual Clear Date: 03/08/2016   Actual Clear Time: 19:59  
     
  Incident Headline: ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Loss of internet services for 164 Broadband customers.  
  Closure Details: Customer service was restored at 19:59, following a failed SDH system being re-routed over dark fibres. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01470
 
  Duration: 0 days 06 hours 30 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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