Saturday, December 10, 2016

Broadband Incident Report : : 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE EPEW : Reference 108558 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 108558   Issue : 1  
  Detected Date: 10/12/2016   Detected Time: 00:57  
  Start Date: 10/12/2016   Start Time: 00:57  
  Anticipated Clear Date: 10/12/2016   Anticipated Clear Time: 02:57  
  Next Update Date: 10/12/2016   Next Update Time: 01:57  
     
  Incident Headline: : 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE EPEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.
Loss of internet services for {800} Broadband customers. : Transmission night team to manual switch the protection path 02:00 - 06:00 which may impact on customer service
 
  Dialling Codes Affected:
01470 01478
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

No comments: