Broadband Incident Report : ADSL : PENCOMBE MUX 101 : LOSS OF SERVICE (CI) : Reference 16619 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16619		Issue :	FINAL
	Detected Date:	08/04/2016		Detected Time:	13:57
	Start Date:	08/04/2016		Start Time:	13:55
	Actual Clear Date:	08/04/2016		Actual Clear Time:	20:45
	Incident Headline:	ADSL : PENCOMBE MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service fully restored at 20:45 after a card change at Pencombe. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01885
	Duration:	0 days 06 hours 50 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PENCOMBE MUX 101 : LOSS OF SERVICE (CI) : Reference 16619 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16619		Issue :	4
	Detected Date:	08/04/2016		Detected Time:	13:57
	Start Date:	08/04/2016		Start Time:	13:55
	Anticipated Clear Date:	08/04/2016		Anticipated Clear Time:	22:00
	Next Update Date:	08/04/2016		Next Update Time:	20:30
	Incident Headline:	: PENCOMBE MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Spares have arrived on site. An EES engineer is en route to Pencombe to carry out the card change, ETA 19:35. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01885

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PENCOMBE MUX 101 : LOSS OF SERVICE (CI) : Reference 16619 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16619		Issue :	3
	Detected Date:	08/04/2016		Detected Time:	13:57
	Start Date:	08/04/2016		Start Time:	13:55
	Anticipated Clear Date:	08/04/2016		Anticipated Clear Time:	18:00
	Next Update Date:	08/04/2016		Next Update Time:	16:30
	Incident Headline:	: PENCOMBE MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An EES engineer is en route to Pencombe to carry out investigations, ETA 15:30. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01885

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PENCOMBE MUX 101 : LOSS OF SERVICE (CI) : Reference 16619 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16619		Issue :	2
	Detected Date:	08/04/2016		Detected Time:	13:57
	Start Date:	08/04/2016		Start Time:	13:55
	Anticipated Clear Date:	08/04/2016		Anticipated Clear Time:	15:55
	Next Update Date:	08/04/2016		Next Update Time:	14:57
	Incident Headline:	: PENCOMBE MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Loss of internet services for {29} Broadband customers. Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01885

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PENCOMBE MUX 101 : LOSS OF SERVICE (CI) : Reference 16619 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16619		Issue :	1
	Detected Date:	08/04/2016		Detected Time:	13:57
	Start Date:	08/04/2016		Start Time:	13:55
	Anticipated Clear Date:	08/04/2016		Anticipated Clear Time:	15:55
	Next Update Date:	08/04/2016		Next Update Time:	14:57
	Incident Headline:	: PENCOMBE MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01885

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 301 : LOSS OF SERVICE : Reference 16470 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16470		Issue :	FINAL
	Detected Date:	08/04/2016		Detected Time:	10:34
	Start Date:	08/04/2016		Start Time:	10:32
	Actual Clear Date:	08/04/2016		Actual Clear Time:	11:49
	Incident Headline:	ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service restored at 11:49 after traffic was remotely re-routed. This is a child case of the parent P1 incident IMT16474/16. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01339
	Duration:	0 days 01 hours 16 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 301 : LOSS OF SERVICE : Reference 16470 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16470		Issue :	1
	Detected Date:	08/04/2016		Detected Time:	10:34
	Start Date:	08/04/2016		Start Time:	10:32
	Anticipated Clear Date:	08/04/2016		Anticipated Clear Time:	14:34
	Next Update Date:	08/04/2016		Next Update Time:	11:34
	Incident Headline:	ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01339

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : SOUTH WEST AREA : MULTIPLE MUX : LOSS OF SERVICE : Reference 16281 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16281		Issue :	FINAL
	Detected Date:	06/04/2016		Detected Time:	20:04
	Start Date:	06/04/2016		Start Time:	19:54
	Actual Clear Date:	06/04/2016		Actual Clear Time:	23:38
	Incident Headline:	ADSL : SOUTH WEST AREA : MULTIPLE MUX : LOSS OF SERVICE
	Incident Details:	Loss of internet services for 783 Broadband customers.
	Closure Details:	Customer service restored at 23:38 following a hardware change on the SDH network at Exeter. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01458 01761 01823 01934
	Duration:	0 days 03 hours 44 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : SOUTH WEST AREA : MULTIPLE MUX : LOSS OF SERVICE : Reference 16281 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16281		Issue :	4
	Detected Date:	06/04/2016		Detected Time:	20:04
	Start Date:	06/04/2016		Start Time:	19:54
	Anticipated Clear Date:	07/04/2016		Anticipated Clear Time:	01:00
	Next Update Date:	06/04/2016		Next Update Time:	23:45
	Incident Headline:	ADSL : SOUTH WEST AREA : MULTIPLE MUX : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for {783} Broadband customers. : The root cause for this incident is an SDH failure in Exeter, being managed on IMT16280/16. An EES engineer is en route to Exeter to await delivery of ordered spares, the engineers estimated time of arrival given as 22:00 and the courier has advised the spares will be onsite by 23:30. Re-routes for 20CN broadband customers were requested and one completed, the others are not possible. The ADSL operational team are checking whether Broadband services for the re-routed link have restored. Root cause and estimated time of repair are unknown at present. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01458 01761 01823 01934

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : SOUTH WEST AREA : MULTIPLE MUX : LOSS OF SERVICE : Reference 16281 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16281		Issue :	3
	Detected Date:	06/04/2016		Detected Time:	20:04
	Start Date:	06/04/2016		Start Time:	19:54
	Anticipated Clear Date:	06/04/2016		Anticipated Clear Time:	21:54
	Next Update Date:	06/04/2016		Next Update Time:	21:51
	Incident Headline:	ADSL : SOUTH WEST AREA : MULTIPLE MUX : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Re-routes for 20CN broadband customers have been requested. An EES engineer is en route to Exeter to carry out investigations, ETA 22:00. Spares have been ordered, ETA 22:10. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01458 01761 01823 01934

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : SOUTH WEST AREA : MULTIPLE MUX : LOSS OF SERVICE : Reference 16281 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16281		Issue :	2
	Detected Date:	06/04/2016		Detected Time:	20:04
	Start Date:	06/04/2016		Start Time:	19:54
	Anticipated Clear Date:	06/04/2016		Anticipated Clear Time:	21:54
	Next Update Date:	06/04/2016		Next Update Time:	21:51
	Incident Headline:	ADSL : SOUTH WEST AREA : MULTIPLE MUX : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Please note this is the child incident of a transmission failure running under IMT16280/16. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01458 01761 01823 01934

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : SOUTH WEST AREA : MULTIPLE MUX : LOSS OF SERVICE : Reference 16281 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16281		Issue :	1
	Detected Date:	06/04/2016		Detected Time:	20:04
	Start Date:	06/04/2016		Start Time:	19:54
	Anticipated Clear Date:	06/04/2016		Anticipated Clear Time:	21:54
	Next Update Date:	06/04/2016		Next Update Time:	21:43
	Incident Headline:	ADSL : SOUTH WEST AREA : MULTIPLE MUX : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01458 01761 01823 01934

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARKSTON ASH]: MUX 001 : LOSS OF SERVICE (CI) : Reference 16241 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16241		Issue :	FINAL
	Detected Date:	06/04/2016		Detected Time:	15:00
	Start Date:	06/04/2016		Start Time:	14:56
	Actual Clear Date:	06/04/2016		Actual Clear Time:	16:20
	Incident Headline:	ADSL :[BARKSTON ASH]: MUX 001 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service fully restored at 16:20 after a card change at Sheffield. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01937
	Duration:	0 days 01 hours 23 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.