Broadband Incident Report : ADSL : WHITCHURCH MUX 301 : LOSS OF SERVICE (CI) : Reference 110063 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	110063		Issue :	FINAL
	Detected Date:	19/12/2016		Detected Time:	23:06
	Start Date:	19/12/2016		Start Time:	23:06
	Actual Clear Date:	20/12/2016		Actual Clear Time:	04:31
	Incident Headline:	ADSL : WHITCHURCH MUX 301 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a loss of service.
	Closure Details:	Service fully restored at 04:31. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01296
	Duration:	0 days 05 hours 25 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WHITCHURCH MUX 301 : LOSS OF SERVICE : Reference 110063 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	110063		Issue :	4
	Detected Date:	19/12/2016		Detected Time:	23:06
	Start Date:	19/12/2016		Start Time:	23:06
	Anticipated Clear Date:	20/12/2016		Anticipated Clear Time:	04:30
	Next Update Date:	20/12/2016		Next Update Time:	04:00
	Incident Headline:	: WHITCHURCH MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Technical Services have engaged the Vendor to rebuild Virtual Paths. Estimated time of repair is not known at present. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01296

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : WHITCHURCH MUX 301 : DEGRADED SERVICE (CI) : Reference 110027 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	110027		Issue :	FINAL
	Detected Date:	19/12/2016		Detected Time:	22:24
	Start Date:	19/12/2016		Start Time:	22:20
	Actual Clear Date:	19/12/2016		Actual Clear Time:	23:05
	Incident Headline:	ADSL : WHITCHURCH MUX 301 : DEGRADED SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Please note that the impact has changed from degraded service to loss of service as of 23:06. This incident will be closed to capture the degraded service times and the loss of service incident will be managed on IMT110063/16. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01296
	Duration:	0 days 00 hours 45 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WHITCHURCH MUX 301 :DEGRADED SERVICE : Reference 110027 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	110027		Issue :	2
	Detected Date:	19/12/2016		Detected Time:	22:24
	Start Date:	19/12/2016		Start Time:	22:20
	Anticipated Clear Date:	20/12/2016		Anticipated Clear Time:	00:20
	Next Update Date:	19/12/2016		Next Update Time:	23:24
	Incident Headline:	: WHITCHURCH MUX 301 :DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Degraded internet services for {80} Broadband customers. Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01296

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WHITCHURCH MUX 301 :DEGRADED SERVICE : Reference 110027 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	110027		Issue :	1
	Detected Date:	19/12/2016		Detected Time:	22:24
	Start Date:	19/12/2016		Start Time:	22:20
	Anticipated Clear Date:	20/12/2016		Anticipated Clear Time:	00:20
	Next Update Date:	19/12/2016		Next Update Time:	23:24
	Incident Headline:	: WHITCHURCH MUX 301 :DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01296

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[WHITCHURCH]: MUX 301 : LOSS OF SERVICE : Reference 109996 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	109996		Issue :	FINAL
	Detected Date:	19/12/2016		Detected Time:	17:22
	Start Date:	19/12/2016		Start Time:	17:12
	Actual Clear Date:	19/12/2016		Actual Clear Time:	17:15
	Incident Headline:	ADSL :[WHITCHURCH]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service automatically restored at 17:15 after a remote reset. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01296
	Duration:	0 days 00 hours 02 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[WHITCHURCH]: MUX 301 : LOSS OF SERVICE : Reference 109996 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	109996		Issue :	1
	Detected Date:	19/12/2016		Detected Time:	17:22
	Start Date:	19/12/2016		Start Time:	17:12
	Anticipated Clear Date:	19/12/2016		Anticipated Clear Time:	21:22
	Next Update Date:	19/12/2016		Next Update Time:	18:22
	Incident Headline:	ADSL :[WHITCHURCH]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01296

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.