Thursday, May 4, 2017

Broadband Incident Report : ADSL :[WESTON HERTS]: MUX 101 : LOSS OF SERVICE : Reference 23505 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23505   Issue : FINAL  
  Detected Date: 04/05/2017   Detected Time: 07:30  
  Start Date: 04/05/2017   Start Time: 07:20  
  Actual Clear Date: 04/05/2017   Actual Clear Time: 07:38  
     
  Incident Headline: ADSL :[WESTON HERTS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Please note that the incident priority has been upgraded to P1 due to customer impact. Service automatically restored at 07:38. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01462
 
  Duration: 0 days 00 hours 17 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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