Tuesday, May 16, 2017

Broadband Incident Report : : EGERTON MUX 301 : LOSS OF SERVICE : Reference 25819 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25819   Issue : FINAL  
  Detected Date: 16/05/2017   Detected Time: 07:29  
  Start Date: 16/05/2017   Start Time: 07:26  
  Actual Clear Date: 16/05/2017   Actual Clear Time: 19:20  
     
  Incident Headline: : EGERTON MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 19:20 after multiple hardware changes at Canterbury BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01233
 
  Duration: 0 days 11 hours 53 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

No comments: